Nordfrim Reviews 151

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

great products at awesome price, good selection and broad inventory. then the customer support is superb. I have only good things to say about them. and thank goodness that they exist, they really hel... See more

Rated 5 out of 5 stars

Nordfrim was the only place in Europe selling a rare discontinued album for Euro coins. At first I thought it can't be real, however it was rather cheap, got delivered very fast and Nordfrim even put... See more

Rated 4 out of 5 stars

I really like to shop on your web sight, and I would probably buy more stamps, but the shipping fees are way too high. Unless I am buying stock books, what I would buy otherwise wouldn't usually come... See more

Rated 5 out of 5 stars

Don't trust your Yahoo or Rocketmail accounts! I had sent several messages, and the replies from Nordfrim didn't even make it to my spam folder. After posting my initial (unflattering) review, th... See more

Company details

  1. Hobby Store

About Nordfrim

Written by the company

About Nordfrim

 

Full satisfaction guarantee

All items we sell are covered by our 14-day money-back guarantee. Click here for more information

Worldwide delivery

Free shipping for orders > EUR 199 / USD 235 / GBP 175

Large selection at competitive prices

We have more than 13,000 items in stock and we are constantly working to find new and exciting products to our range.

Buy stamps, coins and accessories

About the company

With 50 years of experience in selling stamps, coins and accessories at favorable prices, Nordfrim has become one of the go-to sources for collectors worldwide. We are a member of The International Federation of Stamp Dealers Associations (IFSDA) and The International Association of Publishers of Stamp Catalogues, Albums, and Philatelic Magazines (ASCAT), and our CEO Erling Daugaard is also a member of the board of IFSDA.

Our goal is to serve you, the customer, in the best way possible. That's why we make it our mission to provide exciting products at reasonable prices, excellent customer service, and we always ensure quick and accurate delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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Rated 5 out of 5 stars

Efficient service

I find the service very efficient and fast. I like the free gift with each package. I order in Canada and I find the delivery to be excellent
Please keep up the good work and I will definitely order again

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

Ridiculously bad...

Ordered and paid for stamps on 20th Sept 2022 from UK(Cornwall). As I write this (15th Nov 2022) have still not received them and have just received 8th email reply from them stating that
'We understand your frustration, it is a dissatisfactory situation for all parties concerned. At the moment we have no updates or an estimated date of delivery'
Brilliant, thanks Nordfrim. Google maps tells me that I could have WALKED from my home to Denmark collected the stamps and walked back to UK and I would have been back over a month ago. BTW 3 weeks ago they managed to send me a brochure, but apparently the order I paid for was too much to ask for.

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Fast shipping and great prices for stamp collectors

I have ordered from this firm at least six times over the past four years. They are located in Denmark and I am in Minnesota, USA. They have an extensive stock of high level merchandise for stamp collectors. Many of these items are very difficult to purchase in the U.S. now. My most recent order took three days to arrive, which is simply amazing considering delays in international shipping. The company does well with advanced collectors as they obviously have a deep knowledge of philately.

May 30, 2022
Unprompted review
Rated 5 out of 5 stars

Best Customer Service in the Business

I'm a relatively new customer to Nordfrim, and have been completely satisfied with the service I have received. Orders are always sent out promptly with full tracking information, and the customer service team are absolutely the best in the business!

Recently, I've had trouble with an order as DHL lost my parcel, and the customer service folks have been friendly, supportive, and eager to help throughout the process. It makes me feel like my business is valuable to them, even as a new customer, and it has been wonderful interacting with both Jutta and Anders, the customer service team handling my issue.

Nordfrim definitely has a lifelong customer in me as a result of their professional and hardworking team, and I look forward to many years of business with them!

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Quick Response

Don't trust your Yahoo or Rocketmail accounts! I had sent several messages, and the replies from Nordfrim didn't even make it to my spam folder.

After posting my initial (unflattering) review, the company reached out to me immediately, and all is now back on track. I will leave this at five stars absent any product or service failures.

Thank you, Nordfrim, for your quick response.

January 4, 2022
Unprompted review
Rated 1 out of 5 stars

Scammers.

Scammers.

I bought for 4800:- but just reccived frim for 1800:- when i told them that they took 10 days to answer and said they only got 1800:- from my card, wich is impossible. Also ive sent screenshot that 4800:- is paid, then they changed their story and said money was refunded (Wich they are not)

Still been 4 weeks and lost alot of bussnies beacuse of this, also wasted time and just get useless support answer that dont answer what im asking for.

Also i did ask for a receipt for the purchase, wich im yet to reccive

Scammers.

December 21, 2021
Unprompted review
Nordfrim logo

Reply from Nordfrim

Dear Sir,

Thank you very much for your review of Nordfrim. We appreciate it when our customers take the time to share their opinion on our service.

We are sincerely sorry about the problems you encountered in connection with your order, which, as explained in our email correspondence, were due to a part of the ordered quantity being in backorder and how our payment provider handles payment reservations.

To our understanding, and based on the email correspondence, the issues have now been resolved. If this is not the case, please get back to us.

Sincerely,

Christian Nielsen
Nordfrim

Rated 1 out of 5 stars

Total rip-off

Total rip-off. Stay away! Was supposed to be stamps from Europa stamps 50 anniversary. Sent bags full of junk. Buy from reputable company.

November 30, 2021
Unprompted review
Nordfrim logo

Reply from Nordfrim

Dear Mr. Schembera,

First of all, thank you for your review of Nordfrim – we always appreciate it when our customers take the time to share their thoughts on our service.

We are sorry to hear that the article you received did not meet your expectations. On the product page (https://www.nordfrim.com/europa-cept-50-years-anniversary), we do our best to show the contents of the package, and also link to a detailed brochure with the contents (http://hesehus.ipapercms.dk/Nordfrim/Nordfrim/Euromrker/).

Even so, we would still like to offer you a free return of this order and have sent you an email with further details.

PS: Should you ever change your mind about an order in the future, we do have a 14-day full satisfaction guarantee (https://www.nordfrim.com/terms-and-conditions/delivery-and-returns). We have been in the stamp business since 1965 and always aim to provide a great experience.

We look forward to your email reply, so we can solve this matter satisfactorily.

Sincerely,

Anders Fischer
Nordfrim

Rated 5 out of 5 stars

Excellent customer service

I received stamps from Nordfrim and invoices for stamps I hadn’t received. I had somehow managed to subscribe to regular stamps as part of a collection when I ordered a Xmas pressie last year
I contacted their customer service yesterday who were excellent and gave me a very quick answer to my query. They unsubscribed me and didn’t charge for stamps I received yesterday

July 6, 2021
Unprompted review
Rated 4 out of 5 stars

The service is excellent

The service is excellent. I have found a few CTO's in what should have been mint. i also have had a few creased stamps because they were carelessly put in the cellophane packets. Overall they do very well.

May 26, 2021
Rated 5 out of 5 stars

VERY NICE AND GOOD COMPANY

Nordfrim provided me many new issues of the US used stamps. I found a lot and filled up my collection of USas stamps. It is a very good company wery helpful. I could cancel my membership of the new GB stamps.

May 10, 2021
Rated 5 out of 5 stars

Nordfrim Review

If you could state if the stamp is hinged or not would be helpful, also is the picture of the stamp the actual stamp that you send or not. When I ordered a Swiss stamp SW0160 the picture shows the label on the right, but when I got the stamp there was no label.
Putting the shipping Tracking numbers on the Order details page would be helpful also, and having a Wish list, sometime If I put something in the basket and I don't order for a while it gets emptied.

Otherwise I'm very satisfied, and I've received my shipments in good condition

May 6, 2021
Rated 4 out of 5 stars

Shipping

I really like to shop on your web sight, and I would probably buy more stamps, but the shipping fees are way too high. Unless I am buying stock books, what I would buy otherwise wouldn't usually come close to the $175US, to receive the free shipping option. Because the fees for anything under that total are just too high. I buy stuff from other parts of the world where shipping fees are a fraction of what you charge.

May 5, 2021
Rated 5 out of 5 stars

Nordfrim is Fantastic…

Nordfrim is Fantastic. I received a box with many stamps and stamp supplies. This was very useful during Covid 19 to keep my mind busy. There were many varieties of stamps, but sometimes too many of one kind.

May 5, 2021
Rated 5 out of 5 stars

The best place ever for grow up your stamp collection

Excellent place, one of the best option for collect stamps in the world. Am a person with low income but in Nordfrim i can buy for anywhere. After many years looking finally i found the correct place. Am a fan # 1 and am planning order more soon. Thanks Nordfrim for being spectacular.

May 3, 2021

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