The ordering process was easy and the delivery was as prompt as it usually is to Finland - a couple weeks. The leather watch strap fit well, was stiff at first but molded quickly to my wrist. However,... See more
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Nordgreen is a Copenhagen based watch brand that believes in true Scandinavian design and fine craftsmanship. As watch-lovers, Nordgreen believes all watches should have the highest quality and best design. As Danes, Nordgreen believes in companies that are honest, sustainable, and that put others first. As consumers, Nordgreen couldn’t find any affordable watch company that embodied all of these things. Nordgreen's vision is to pioneer inspirational Scandinavian design that inspires awareness and action around the challenges facing the planet, and humanity. We believe that longevity is key: designing and manufacturing timepieces that look to the future. We take timelessness very seriously. And not just because we’re a watch company. From our Guardian watch, designed to last 100 years, to our achievement of B Corp certification – finding the balance between profit and purpose is our commitment. This is merely the beginning – we are committed to achieving a zero footprint and every aspect of our business is working to realize that goal. We like to say that we are future positive. As a transformational challenger brand our focus is to enable our customers to look good, do good and feel good. Our values are deeply rooted in our love for the planet. Our goal is that Nordgreen watches act as a reminder that we can all influence the world we leave behind for the next generations - even through the smallest of actions. We believe that there is hope for tomorrow. Our vision and mission, and our desire to be a transformational brand are summarized in the mantra: Do good, look good, feel good.
Contact info
Løngangstræde 37. 1., 1468, Copenhagen K, Denmark
- hello@nordgreen.com
- nordgreen.com
Replied to 70% of negative reviews
Typically takes over 1 month to reply
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I had mistakenly ordered the wrong size…
I had mistakenly ordered the wrong size I emailed back straight away and they corrected the order and resent the correct size and managed to recall the first order
Fantastic service Thanks
I have not received the watch I ordered…
I have not received the watch I ordered a month ago.

Reply from Nordgreen
Quality watch (my third one)
Quality watch (my third one). Exactly as shown online. Highly recommend. Had a shipping delay, customer service was excellent and resolved immediately. Buy one, you won’t be disappointed.
Easy and straight forward
Easy and straight forward. Shipping took a few day long than expected, but was no bother for me.
Happy with purchase.
Never received item
I never received the item despite ordering it a month ago. It sounds like it got stuck in customs on its way here (I live in CA). I have been in contact with the company and they have confirmed that it hasn't left customs in weeks. We are moving (which I didn't know when I placed the order a month ago). I reached out to the company, and they have said there's nothing they can do about refunding me, changing the shipping address or other options. So I'm sort of stuck in limbo without the item and not knowing how to manage this.

Reply from Nordgreen
It hasn't arrived yet
It hasn't arrived yet. And furthermore the tracking number doenn't work at all.
Would you check please the status of my patcel? And give me a feedback?

Reply from Nordgreen
The quality of the Nordgreen product…
The quality of the Nordgreen product has all the quality that one expects from a Danish company. Great design, great quality and great service.
Love the watch and the brand
Love the watch and the brand. Had an issue and customer service was quick and efficient.
Great quality and very fast delivery
Great quality and very fast delivery, I am impressed!
My bad experience with Nordgreen return policy and procedure
My bad experience concerns the return procedure.
1. The procedure is not transparent and cumbersome.
2. I returned a leather strap worth 30 Euros. The handling fee for returns amounts to 15 Euros. In addition, I had to pay the postage for the return parcel.
It almost amounts to the price I paid originally.
3. There was no grace period for canceling my order. I ordered a strap of the wrong size by mistake. I tried to cancel 5 minutes after I placed the order and was told it was too late.
4. The entire process was frustrating and extremely inefficient.
5. The customer service has to be improved considerably. I got replies from a “Mary”. The replies were generic, and it wasn’t clear if Mary was human or an AI bot.
I recommend that Nordgreen improve by carefully studying Amazon's return policy and procedures. They have an efficient and customer-oriented return policy that works smoothly.

Reply from Nordgreen
Great design
I have been eyeing this watch for over a year and finally bought it! I love the simplicity of the design and how it goes with everything. I wasn’t very thrilled when I unexpectedly received a $48 tariff for the watch after it arrived, though. Something to keep in mind if you’re ordering from the US.
Fast delivery to the United States
Quick delivery to the United States, faster than many US businesses.
Great
Good value for money. A nice watch that my husband really likes and wears all the time.
Beware hidden charges
Lovely watch but buyers in the UK need to know that a large import/delivery fee is added to the purchase price shown on the website. In my case, this was more than 25% of the face value of the item. If I'd known, I'd have bought one in this country.

Reply from Nordgreen
This is my second Nordgreen purchase
This is my second Nordgreen purchase. The watch is comfortable and very attractive. The only negative is the date is very very small and is difficult to read.
For the price it is a wonderful watch.
Replaced watch
Three crown came apart from the watch body, but they replaced after some chat.
Fantastic Service
I recently had an issue with my Nordgreen Guardian. The issue was covered by the product's warranty, and so they sent me a new watch promptly. Even though I am on the other side of the world I was only without a functioning watch for 7 days. This sort of service makes buying a quality watch, from a quality company worth it.
Not possible to custom watch?
Everything fine but why not compose watch and watchband myself? Impossible to understand. Had to buy an extra watchband so I could have the colour combination I wanted. Black Friday discount melted away...
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