Nordgreen Reviews 5,289

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality, stylish design, and overall value. Many people appreciate the efficient delivery service, with orders often arriving promptly. The company's service is frequently highlighted as professional and helpful, contributing to a positive purchasing experience. However, some customers also noted issues with the ordering process, particularly regarding unexpected customs fees for international shipments. A few other people also felt that the quality of some products, especially watch straps, did not meet their expectations, citing issues like creasing or durability concerns.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the watches for their beautiful,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the watches for their style,... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed of delivery,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy ordering process and fast... See more

Service

Consumers generally express satisfaction with the service. Many reviewers describe the service as fast,... See more

Based on these reviews

Rated 4 out of 5 stars

The ordering process was easy and the delivery was as prompt as it usually is to Finland - a couple weeks. The leather watch strap fit well, was stiff at first but molded quickly to my wrist. However,... See more

Rated 4 out of 5 stars

Very stylish, good looking watch/bracelet. It's the size I wanted but as there's little contrast between hand and face colours, sometimes difficult to read in certain light conditions (My own fault,... See more

Rated 4 out of 5 stars

It might not be fair to take away a star for something that is mentioned in the small print T&C’s but the £60 import duty I had to pay via the courier was unexpected. It looks as if many of Nordgre... See more

Rated 4 out of 5 stars

The crown on my 3-year old Nordgreen watch broke while trying to adjust the date. Probably my fault for over tightening it, although I wish there was a design feature to prevent this. I contacted Nord... See more

Rated 5 out of 5 stars

Everything went as expected. I live in Greece and chose the fast shipping option, so the order arrived in just 1 business day, right on time. The Nordgreen watch offers great value for money: cle... See more

Rated 1 out of 5 stars

These watches might look nice are of inferior quality - or there quality control does not work. When I bought the watch, the time adjustment wheel at the side fell off after half a year (and some of t... See more

Rated 5 out of 5 stars

This is my second watch purchase from Nordgreen. Beautiful watches, ships immediately from Denmark received In California in short time. Only thing I had trouble with the latches. My first watch had a... See more

Rated 4 out of 5 stars

The heavy weight of the fabric is fantastic quality. I asked customer services for information on sizing and did not get helpful information on this, which delayed making a decision for about a ye... See more

Rated 4 out of 5 stars

These took a long time to get to me due to import review at the shipping hub. I guess b/c of Tariffs - I got an additional bill from Fed Ex and Homeland Security for additional shipping charges. I l... See more

Rated 5 out of 5 stars

It all started with looking for a well designed analog watch that doesn't cost a fortune. Found Nordgreen and quickly fell for the aesthetics. Beautiful brand and web experience, easy to buy and very... See more

Rated 5 out of 5 stars

I absolutely love my watch and the ability to change the straps to match my outfits. My watch started stopping and starting. I had the watch for quite a while so the warranty was up. After replacing... See more

Rated 5 out of 5 stars

Great Design, good choices and options, wonderful neat packaging and extremely prompt , secure delivery- the watch not only looks good it’s easy to adjust and keeps perfect time. It’s my 2nd purchase... See more

Rated 5 out of 5 stars

Frist of all I liked the wat het. Seen it at a local juwelry, where it was highly overpriced ( over 600 euros). I then went shopping on the internet, where I ended @ nordgreen.com Made the order a... See more

Rated 5 out of 5 stars

I have a Nordgreen watch which is very stylish and looks great. When I ordered a new strap recently there was a difficulty with delivery . I contacted customer service who replied very quickly. They l... See more

Rated 5 out of 5 stars

I've actually owned the Native watch for 2+ years now, and only recently purchased a new strap since the original was getting frayed. Great quality all-around. I've received numerous compliments on th... See more

Rated 4 out of 5 stars

Everything fine but why not compose watch and watchband myself? Impossible to understand. Had to buy an extra watchband so I could have the colour combination I wanted. Black Friday discount melted aw... See more

Rated 5 out of 5 stars

It's a beautiful watch with simple, clean style. Sharp but not too sharp where it could come off as standoffish. Comfortable to wear. Time will tell if it lasts. Personable, clear, and attentive custo... See more

Rated 4 out of 5 stars

Concidering Nordgreen being a Danish company I find it very strange that you no longer offer prizing in SEK as you have a couple years ago. It is a bit irritating that you stopped this part of service... See more

Rated 4 out of 5 stars

The watch is beautiful, although it can be a little hard to read the hands in certain light conditions. Also you should advise U.S.A. customers of the extra customs fees that were added at the time of... See more

Rated 5 out of 5 stars

I always purchased nord green watches for my husband that was his favourite style he had a few of them The watches are very reliable and very very stylish and smart The service is amazing My hus... See more

Rated 5 out of 5 stars

It was the second time I had ordered a second watch from you. Not only did it live up to my expectations but it also exceeded them. Frequent updates for my order, premium quality, great standards, pro... See more

Rated 5 out of 5 stars

Arrived very quickly and notified all the way. I love these watches so much …simple, elegant, good large size, which I prefer. The packaging is eco friendly too. Perfect purchase !

Rated 5 out of 5 stars

My most recent watch purchase was for my daughter's birthday as she has always admired mine. She loves it! I have one I bought for myself about 2-3 years ago. I wear it every day and really love it.... See more

Rated 5 out of 5 stars

Great customer service! Helped with tariff charges we were not expecting. Such a good experience working with Nordgreen. Will continue to order from them. I love their watches!

Rated 5 out of 5 stars

I recently had an issue with my Nordgreen Guardian. The issue was covered by the product's warranty, and so they sent me a new watch promptly. Even though I am on the other side of the world I was onl... See more

Rated 2 out of 5 stars

My experience wasnt to great as the first watch i ordered was faulty, the team were great and I received a replacement watch. However after a short period of time, the replacement watch also became f... See more

Rated 5 out of 5 stars

Looks great, feels great, easy to read, keeps accurate time with no need for battery. Wearing it has really reduced the amount of time I spend on my phone, because I now no longer need to access my ph... See more

Rated 5 out of 5 stars

I bought this watch as a gift for my husband on our 50th Wedding Anniversary. It’s stunning! The craftsmanship, quality and design are exceptional. He loves it! Thank you for providing such a beautifu... See more

Rated 5 out of 5 stars

I have ordered twice from this company and am very satisfied. I have a beautiful new watch which arrived within three days and a second band that arrived quickly. Both were well packaged and well pric... See more

Rated 5 out of 5 stars

Great products. Very good quality and workmanship. Appealing designs and choices. Good prices. Outstanding Customer Service. One suggestion: The boxes you used for your watches a few ye... See more

Rated 5 out of 5 stars

I own the Philosopher watch which is super cool. I had a small problem with the watch and contacted Nordgreen. They sent me a replacement watch free of charge, no questions asked. I have had no proble... See more

Rated 5 out of 5 stars

My watch arrived promptly and was exactly as shown in the photos. I don't wear it every day because it is such an attractive watch. Instead, it is worn on special occasions. It is a very sleek and at... See more

Rated 5 out of 5 stars

This watch is comfortable, elegant and a new favorite of mine. Top notch customer service via email. I highly recommend and I'm certain I would shop with Nordgreen in the future.

Rated 5 out of 5 stars

I like these watches SO much that I bought a 'spare' in case I lose one! Also, customer service is wonderful, friendly and super communicative. Couldn't be happier with my experience with Nord... See more

Rated 5 out of 5 stars

I love my Nordgreen watch because it is a beautifully designed watch. It is a simple, and elegant watch with clean lines. I wear it everyday but it also suits more formal occasions. The size of the fa... See more

Rated 4 out of 5 stars

I have been eyeing this watch for over a year and finally bought it! I love the simplicity of the design and how it goes with everything. I wasn’t very thrilled when I unexpectedly received a $48 ta... See more

Rated 5 out of 5 stars

I have several Nordgreen watches. One of them has developed a problem that was solved by Mary of the Nordgreen Team. A superbly fast, professional and kind service! Thank you!

Rated 5 out of 5 stars

Fast delivery, easy ordering process. Fast checkout with apple pay was amazing! The watch is solid! Bought a pioneer. Slick design, sturdy and easy to use.

Rated 5 out of 5 stars

Quality watch (my third one). Exactly as shown online. Highly recommend. Had a shipping delay, customer service was excellent and resolved immediately. Buy one, you won’t be disappointed.

Rated 5 out of 5 stars

Nordgreen is AMMAAZZING I have 4 of their watches, and also gave a fifth one away. All have been amazing. Out of the 5, only one I bought directly from the company. Love the philosopher but my lat... See more

Rated 1 out of 5 stars

Order being shipped to US got stuck en route due to customs issues. Hasn’t been dealt with yet for over a week. I still haven’t received my order and can’t cancel it. This was not clear as an expectat... See more

Company replied

Rated 1 out of 5 stars

Was never told that I had to pay tariffs when having an item shipped to America. I understand what president trump is doing, but giving an American the heads up would be the right thing to do. No no... See more

Rated 5 out of 5 stars

I bought the guardian 36mm stainless watch ....delighted ..looks great ...great design // would say if you have a larger wrist it may be tight but that apart its a super watch!!!

Rated 1 out of 5 stars

Abysmal customer service communication that failed on nearly every level. Nearly an added week of UPS warnings and threats about "Watch Sheet or be held at Customs" -- to which Nordgreen was incredibl... See more

Company replied

Rated 1 out of 5 stars

I have been given a guardian watch by a friend. Purchased from an independent retailer. Unfortunately I am unable to wear it as the strap is to small and extension we’re not included. I contacted the... See more

Company replied

Rated 1 out of 5 stars

I never received the item despite ordering it a month ago. It sounds like it got stuck in customs on its way here (I live in CA). I have been in contact with the company and they have confirmed that... See more

Company replied

Rated 1 out of 5 stars

Unfortunately the guardian watch built to last 100 years broke after 4 years. The face inside the watch started rotating. I sent it in to the repair shop and the watch got stolen. They offered me a la... See more

Company replied

Rated 1 out of 5 stars

My watch is currently in the Memphis hun of FedEx and has been there since Sept 26 held up for some undisclosed custom issue , FedEx is look into it but is not sure why, I don’t know if they reache... See more

Company replied

Rated 1 out of 5 stars

I ordered a watch, which broke within the first 6 months of usage. After 4 months of forth and back, I got a replacement. But 3 months later, the watch had the same error/fault as the last one: the c... See more

Company replied

Rated 5 out of 5 stars

I've owned several watches over the years, but this is by far my favourite due to its stylish yet minimalist design.


Company details

  1. Watch Store

Written by the company

Nordgreen is a Copenhagen based watch brand that believes in true Scandinavian design and fine craftsmanship. As watch-lovers, Nordgreen believes all watches should have the highest quality and best design. As Danes, Nordgreen believes in companies that are honest, sustainable, and that put others first. As consumers, Nordgreen couldn’t find any affordable watch company that embodied all of these things. Nordgreen's vision is to pioneer inspirational Scandinavian design that inspires awareness and action around the challenges facing the planet, and humanity. We believe that longevity is key: designing and manufacturing timepieces that look to the future. We take timelessness very seriously. And not just because we’re a watch company. From our Guardian watch, designed to last 100 years, to our achievement of B Corp certification – finding the balance between profit and purpose is our commitment. This is merely the beginning – we are committed to achieving a zero footprint and every aspect of our business is working to realize that goal. We like to say that we are future positive. As a transformational challenger brand our focus is to enable our customers to look good, do good and feel good. Our values are deeply rooted in our love for the planet. Our goal is that Nordgreen watches act as a reminder that we can all influence the world we leave behind for the next generations - even through the smallest of actions. We believe that there is hope for tomorrow. Our vision and mission, and our desire to be a transformational brand are summarized in the mantra: Do good, look good, feel good.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Replied to 70% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I have not received the watch I ordered…

I have not received the watch I ordered a month ago.

December 11, 2025
Nordgreen logo

Reply from Nordgreen

Thank you for your review, and we’re sorry for the long wait you experienced.

We can confirm that your order was been successfully delivered on the 5th January. The extended delivery time was due to recent changes in tariff regulations, which resulted in longer customs clearance processes. Unfortunately, this was outside of our control and unavoidable.

We truly appreciate your patience and understanding throughout this process.

Please feel free to reach out again if there’s something we can help you with.

Best regards,
The Nordgreen Team

Rated 5 out of 5 stars

Quality watch (my third one)

Quality watch (my third one). Exactly as shown online. Highly recommend. Had a shipping delay, customer service was excellent and resolved immediately. Buy one, you won’t be disappointed.

December 10, 2025
Rated 1 out of 5 stars

Never received item

I never received the item despite ordering it a month ago. It sounds like it got stuck in customs on its way here (I live in CA). I have been in contact with the company and they have confirmed that it hasn't left customs in weeks. We are moving (which I didn't know when I placed the order a month ago). I reached out to the company, and they have said there's nothing they can do about refunding me, changing the shipping address or other options. So I'm sort of stuck in limbo without the item and not knowing how to manage this.

December 1, 2025
Nordgreen logo

Reply from Nordgreen

Thank you for reaching out, and we’re very sorry for the delay and the uncertainty this situation has caused.

We understand how frustrating it must be, especially with your upcoming move and the lack of clear updates while the parcel was held in customs.

While it took longer time than our other shipments to the country, we confirm that the shipment was released and successfully delivered.

We truly appreciate your patience throughout this process, and we’re sorry again for the inconvenience you experienced.

Best regards,
The Nordgreen Team

Rated 1 out of 5 stars

It hasn't arrived yet

It hasn't arrived yet. And furthermore the tracking number doenn't work at all.
Would you check please the status of my patcel? And give me a feedback?

December 3, 2025
Nordgreen logo

Reply from Nordgreen

Thank you for your message, and we’re sorry again for the inconvenience you experienced with your order.

We’ve looked into this further, and while the parcel was unfortunately lost at our logistics partner’s facility, we can confirm that the case has now been fully resolved and a refund has been issued.

We truly appreciate your patience and understanding while we worked on this, and we’re sorry for the frustration this situation caused.

Best regards,
The Nordgreen Team

Rated 1 out of 5 stars

My bad experience with Nordgreen return policy and procedure

My bad experience concerns the return procedure.

1. The procedure is not transparent and cumbersome.
2. I returned a leather strap worth 30 Euros. The handling fee for returns amounts to 15 Euros. In addition, I had to pay the postage for the return parcel.
It almost amounts to the price I paid originally.
3. There was no grace period for canceling my order. I ordered a strap of the wrong size by mistake. I tried to cancel 5 minutes after I placed the order and was told it was too late.
4. The entire process was frustrating and extremely inefficient.
5. The customer service has to be improved considerably. I got replies from a “Mary”. The replies were generic, and it wasn’t clear if Mary was human or an AI bot.

I recommend that Nordgreen improve by carefully studying Amazon's return policy and procedures. They have an efficient and customer-oriented return policy that works smoothly.

November 28, 2025
Nordgreen logo

Reply from Nordgreen

Thank you for taking the time to share your experience with us—we’re truly sorry to hear that the return process felt frustrating and unclear.

We understand your concerns regarding return costs, including the handling fee and return postage, and we appreciate how disappointing it can feel when these together make up a significant portion of the original purchase price. We also hear your feedback about the cancellation timing and the lack of flexibility when trying to amend your order shortly after placing it.

Regarding your experience with customer service, we’re sorry that our replies felt impersonal. We always aim to provide clear and helpful support, and we understand how important it is to feel you’re speaking with a real person who is listening to your situation.

Your feedback is valuable, and we will take it into consideration as we continue to review and improve our return process and customer communication.

Thank you again for sharing your thoughts with us.

Best regards,
The Nordgreen Team

Rated 4 out of 5 stars

Great design

I have been eyeing this watch for over a year and finally bought it! I love the simplicity of the design and how it goes with everything. I wasn’t very thrilled when I unexpectedly received a $48 tariff for the watch after it arrived, though. Something to keep in mind if you’re ordering from the US.

November 28, 2025
Rated 5 out of 5 stars

Great

Good value for money. A nice watch that my husband really likes and wears all the time.

November 28, 2025
Rated 2 out of 5 stars

Beware hidden charges

Lovely watch but buyers in the UK need to know that a large import/delivery fee is added to the purchase price shown on the website. In my case, this was more than 25% of the face value of the item. If I'd known, I'd have bought one in this country.

December 2, 2025
Nordgreen logo

Reply from Nordgreen

Thank you for your feedback, and we’re glad to hear you like the watch.

We’re sorry to hear about the unexpected import and delivery fees you experienced. We understand how frustrating it is when additional costs are not clear upfront, and we appreciate you taking the time to highlight this.

We are continuously working to improve transparency around international delivery so customers know what to expect before placing an order.

Thank you again for sharing your experience with us.

Best regards,
The Nordgreen Team

Rated 5 out of 5 stars

Fantastic Service

I recently had an issue with my Nordgreen Guardian. The issue was covered by the product's warranty, and so they sent me a new watch promptly. Even though I am on the other side of the world I was only without a functioning watch for 7 days. This sort of service makes buying a quality watch, from a quality company worth it.

October 31, 2025
Rated 4 out of 5 stars

Not possible to custom watch?

Everything fine but why not compose watch and watchband myself? Impossible to understand. Had to buy an extra watchband so I could have the colour combination I wanted. Black Friday discount melted away...

November 29, 2025

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