Problem gelöst
Das Support-Team ist mit mir in Kontakt getreten (es gab Probleme, weswegen meine Emails nicht ankamen) und es wurde sehr wehrt darauf gelegt mein Problem zu lösen. Ich habe nun 3 Ersatzweihnachtsbaumkerzen erhalten. Dennoch muss ich sagen, bin ich nicht von den Problemen die ich hatte (siehe hier drunter) nicht überrascht, da die internen stromtragenden Komponenten nicht sehr vertrauenswürdig aussehen. Die Kerzen machen jedoch einen tollen Eindruck auf dem Baum.
Dear Support-Team,
I just received my Christmas candles and as I set them up I noticed a couple of problems with these candles.
- 2 candles got so hot the wax started to melt of the candles and I rushed to remove the batteries out of fear they might explode.
- 2 clamps started to dismantle themselves as soon as I started to press the spring together and I couldn't manage to assemble them again.
- A positive contact point is completely missing from one of the candles and a metal
piece that connects to this contact point fell out of another candle.
I'm looking forward to hearing from you.
Reply from Nordic Flame
Hello,
Thank you for your message and for taking the time to share your experience. I’m truly sorry to hear about the issues you’ve had with the candles — this should of course never happen.
I have gone through our inbox carefully, but unfortunately I could not find any email from you. I’m very sorry if your message didn’t reach us.
To make sure we can help you as quickly as possible, please send us a short email at info@nordicflame.dk
including your order number.
I guarantee that we will take care of your case immediately and find a solution for you — whether that is sending replacements or whatever else is needed to make things right.
Thank you for your patience, and again, my sincere apologies for the inconvenience.
Kind regards,
Nordic Flame