Order NP97924. Ranger ATV Stopped working after about 1/2 hour of use. Unclear what issue it. Fully charged battery, no response to throttle. Reached out to Nordic ProStore for advice on next steps.... See more
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I was supposed to get a free shipping as advertised (higher than €50 purchase) but I was charged for shipping. I don’t know what went wrong but even if it was written in tiny small letters somewhere h... See more
Company replied
My last order was delayed due to damage. Item arrived with the base of treadmill damaged. Was able to widen damaged tubing to insert bottom fitting. Have reordered item because I want a treadmill whic... See more
Delivery took 2 weeks instead of 3-7 promised days. The Eco Body Wall Bars are showed on the web site upside down, giving wrong impression that I can do pull ups there. The item is consisted of 2 pa... See more
Company replied
Company details
Contact info
Elimäenkatu 15, 00510 , Helsinki, Finland
- info@nordicprostore.com
- nordicprostore.com
2.0
Poor
680 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not trust this store
Ordered weighted blanket. It did not arrive. Emailed Nordicprostore repeatedly. Zilch interest from online *so-called* customer services who erratically check their emails. They send pointless links which they don’t check themselves. A link from the courier company (does it exist?) claimed my address doesn’t exist. I requested refund and Nordicprostore claimed ignorance of the matter and refused to issue a refund until goods had been returned to them. What? To this day no weighted blanket and no refund received.
November 11, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
We do not have a colleague named "Zilch"
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
I was pleased with their service
I was pleased with their service, refund was processed quickly.
November 22, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
Everything was clear and simple
Everything was clear and simple. The logic of the app is perfect. Looking forward to receiving my Trekkers.
December 8, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
The order was not sent by the date…
The order was not sent by the date promised. Despite this, I received an email with a tracking number that didn't work, the email title was, "your order has been shipped" and so I wasted time contacting the carrier as nothing arrived, only to be told by DHL that they never received anything from nordicprostore. Only when contacted again, did they admit that nothing was sent yet. A total waste of time and effort.
November 30, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
Excellent product
Excellent product! Cannot wait to try the trekker ski out this winter!
November 15, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
Where is the free shipping?
I was supposed to get a free shipping as advertised (higher than €50 purchase) but I was charged for shipping. I don’t know what went wrong but even if it was written in tiny small letters somewhere hidden it just doesn’t feel good. I’d have bought it anyway if there was no free shipping but it doesn’t feel right when you advertise something in a “tricky” way.
December 2, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
Free shipping will depend on the total package weight and country of destination.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
Ching has given us an Excellent…
Ching has given us an Excellent customer service he dealt very wisely with my issue
November 29, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
Badly made item
Delivery took 2 weeks instead of 3-7 promised days. The Eco Body Wall Bars are showed on the web site upside down, giving wrong impression that I can do pull ups there.
The item is consisted of 2 parts, it comes flat pack and need to be assembled. The assembly of the top part went smooth, all mounting holes were in accordance with spatial orientation and dimensions of the crossbars. The bottom part had 3 out of 5 mounting holes made badly that led to spatial distortion of the bottom part and resulted to the impossibility of connecting parts into a single hole and mounting it to the wall.
November 28, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
Nordicprostore were entirely…
Nordicprostore were entirely professional, however the product I bought was of really poor quality. It was a flatpack shed for housing dustbins or other small garden goods. Basically it was really badly designed, badly made and with terrible instructions for assembly. I hate this kind of thing. I'm sure it will break in the first storm. It feels like a terrible waste of money, but you can't really return a half-built flatpack.
November 27, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
Arrived in time
Arrived in time. Without problem. Just be more creative with packaging please. Strip for measuring fingers for size ring arrived in a huge A4 envelope. Not very enviroment friendly.
November 26, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
I ordered on the 13th of November
I ordered on the 13th of November, my tracking hasn't updated since the 22nd of November where my parcel is still in the transit country. This is a gift and the delayed delivery is extremely annoying I wouldn't order from here again too unreliable and delivery time was exaggerated and incorrect.
November 13, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
Good product, fast delivery
November 20, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
Easy to use and the table was delivered…
Easy to use and the table was delivered quickly. There's a bit of a hump on the the pool table but after getting it upstairs I'm not in a hurry to bring it back down again.
November 18, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
Not delivered
Barbeque ordered on the 28/10/23 and paying nearly €50 for delivery it still hasn’t arrived as of 18th November. Very disapointed.
November 18, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
I got a very professional consultation
I got a very professional consultation. Best agent ! Thank you so so much. Very satisfied :)
November 16, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
Back to repurchase the same item
Purchased a set of goalposts previously and they were actually better than expected. I’m back to buy the same item again as the hours of use the original got was insane. Definite value for money.
Edit** Ordered item for a second time on November 15th. As I type it’s December 18th and it’s not arrived yet. I doubt I’ll have it for Christmas. Disaster
November 15, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
Thank you very happy with my purchase.
November 13, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
Delivery time way over promised time…
Delivery time way over promised time frame. The shipment takes forever. Bad experience. Wouldn’t buy again at this store and don’t recommend anyone else buying there either!
November 11, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
False advertisement
The Fornorth Storage units weren’t as advertised. The image on the website and the instructions show 5 shelves. When I assembled it I was surprised to see only 4 shelves. I contacted them and was told that it only comes with 4 shelves. The same day I responded asking to return it without paying their return fee as the item is inaccurate. The next day I sent a return request via their online form. Still waiting for a response. Really disappointed as I need them. And otherwise they are of good quality but I specifically need 5 shelves.
November 1, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
Product never received
Product never received
No remboursement, no solution, 350€ lost
November 3, 2023
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience caused by the delay in our response, as we have had a high volume of requests. It is not acceptable that you have had to wait so long and have not received a response from our customer service. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
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