Inactive 

Reply from Inactive

Updated May 30, 2025

Dear Astrid,

Thank you so much for your kind words! 💙 We’re delighted to hear that you’re seeing encouraging results and that our customer service has matched your expectations. I’m sorry for the technical issue you experienced, but I’m glad we could get a replacement on its way quickly.

We’re excited for you to complete the full 8 weeks and see even more great results. If you need anything along the way, please don’t hesitate to reach out at support@nordicsculpt.com.

Wishing you a lovely Thursday!

Warm regards,
Arnold
Customer Service Manager
NordicSculpt

Reply from Inactive

May 23, 2025

Dear Ann,

Thank you for sharing your experience on Trustpilot. While I no longer handle daily customer service, I personally read every review, and your situation has my full attention.

I’m very sorry to hear that your item arrived broken and that you’ve had trouble reaching us. I understand how frustrating this must be, especially when you feel forced to open a PayPal dispute and face costly return shipping. This is not the experience we want for our customers.

To help you as quickly as possible, I have requested your order details here on Trustpilot. Once I receive that information, I will personally make sure we resolve this issue fairly and with as little hassle to you as possible.

Thank you for your patience, and I look forward to your reply.

Wishing you a peaceful Friday!

Warmest regards,
Arnold
Customer Service Manager at NordicSculpt

Reply from Inactive

May 23, 2025

Dear Lola,

First of all, thanks for sharing your feedback on our Trustpilot. Arnold here, Customer Service Manager here at NordicSculpt. I’m truly sorry to hear that you received a defective item, that should never have happened, and I completely understand how upsetting this must be for you.

I also want to apologize for the confusion around the return process. I know how frustrating it can feel when the return address seems unclear or the steps feel inconvenient. This is not the kind of experience we ever want our customers to have.

To make things right, I’ve sent you a request through Trustpilot asking for your order details so I can personally step in and resolve this for you as quickly as possible. Once I have your information, I’ll make sure we find a solution that is fair and easy, and that doesn’t leave you feeling stuck.

Thank you for bringing this to our attention. I’ll be looking out for your reply and will make it my priority to help you.

Wishing you a lovely Friday!

Warm regards,
Arnold
Customer Service Manager, NordicSculpt

Reply from Inactive

May 23, 2025

Dear Janna,

Thank you for sharing your experience with us on Trustpilot. I really appreciate you taking the time to write a review, even though I’m very sorry it was under such frustrating circumstances.

I have looked into your case and read through the emails between you and our customer service team. I am truly sorry for the trouble you’ve had. We want every customer to feel happy with their experience, and I understand how disappointing this must have been for you. You absolutely deserve better, and I apologize on behalf of NordicSculpt.

To help resolve this quickly, I’ve sent you a personal email with a few simple options to move forward. I’ll be keeping an eye out for your reply so we can sort this out as soon as possible.

Wishing you a peaceful Friday!

Warm regards,
Arnold
Customer Service Manager, NordicSculpt

Reply from Inactive

May 20, 2025

Dear Rachel,

Thank you for taking the time to share your feedback. I am truly sorry for the frustration and concern caused by the lack of updates after your order. I completely understand how disappointing it must have felt not to hear from us when you were expecting clear communication.

I’ve checked your order and can see that it has now been delivered. I’ve also sent you a personal email to follow up and make sure you’ve received it. If anything is missing or not as expected, please don’t hesitate to reach out, I’m here to help you right away.

Wishing you a lovely Tuesday, and thank you again for your patience.

Sincerely,
Arnold
Customer Service Manager
NordicSculpt

Reply from Inactive

May 20, 2025

Dear Louise,

Thank you for taking the time to share your experience. I am truly sorry that you received a faulty item and were left waiting for a response. I completely understand how frustrating it must have been to feel ignored, especially when our website promises help within 24 hours.

You were right to expect better from us, and I apologize for the delay in our support. I have now processed a full refund for your order and also sent you a personal email to follow up. The refund should reflect within 1-3 working days. Please feel free to reply when it suits you so I can make sure everything is resolved to your satisfaction.

Your feedback is important to us. We are using it to make improvements and prevent this from happening to other customers.

Once again, I’m very sorry about your experience, and I hope you’ll allow me the opportunity to make things right.

Please let me know if there’s anything I can personally do to improve your experience with us.

Sincerely,
Arnold
Customer Service Manager
NordicSculpt

Reply from Inactive

May 20, 2025

Dear Dawn,

Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience and the frustration you’ve had with both our product and our customer support.

Waiting since April to receive your order, only to find the product underwhelming and uncomfortable, must have felt incredibly disappointing. I understand that when you reach out to a company multiple times, you expect clarity, consistency, and respectful communication. It is clear we did not live up to that in your case, and for that I sincerely apologize.

You also mentioned concerns regarding our review system. I understand how confusing and possibly misleading it felt when you couldn’t find us on Judge.me, especially after being contacted about the review. We do use Judge.me for collecting feedback directly on our website, but I completely see how the lack of visibility on their public platform raised doubts, and I regret the confusion it caused.

I’ve tried to locate your order but I can't find the correct one. I've requested information here on Trustpilot. As soon as I have that, I’ll personally make sure your refund is processed promptly. You deserve a resolution that respects the time and trust you’ve already invested.

Thank you again for your honest feedback. It gives us the opportunity to improve and make things right.

Sincerely,
Arnold
Customer Service Manager
NordicSculpt

Reply from Inactive

May 20, 2025

Dear Isabel,

Thank you for sharing your experience with us. I am truly sorry for the stress and confusion caused by the delayed delivery and lack of clear communication. I understand how frustrating it must be to wait for your order without updates and then face complications with customs.

I want to reassure you that I have already processed a full refund for your order. I have also sent you an email to follow up personally and am looking forward to hearing from you so we can resolve this matter completely.

We understand how important transparency is, and we are working to improve communication so customers have a clear picture from the start.

Thank you for your patience and honesty. Please do not hesitate to reach out to me directly at info@nordicsculpt.dk if you have any further questions or concerns.

Sincerely,
Arnold
Customer Service Manager
NordicSculpt

Reply from Inactive

Updated Jun 15, 2025

Dear Joanna

Thank you for your review. We ship our packages from Denmark, and our return address is also located in Randers, Denmark.

If you have any questions, please don’t hesitate to reach out to us at info@nordicsculpt.dk.

Have a lovely day!

Kind regards,
/NordicSculpt

Reply from Inactive

Updated Jun 15, 2025

Hi David

Thanks for your review. We are a Danish company located in Denmark, so I believe you may have left your review on the wrong Trustpilot page.

Wishing you a wonderful day! 😊

/NordicSculpt

Reply from Inactive

Updated Jun 15, 2025

Dear Charlene

Thank you so much for sharing your experience with us on Trustpilot. We sincerely apologize that you haven’t seen the desired improvements. It sounds like you may have received a defective machine, as it shouldn’t become very hot or make a lot of noise. This has likely prevented the machine from delivering the desired effect and caused you not to see sufficient results.

Unfortunately, we do not have your contact information or an order number, and it doesn’t seem like you’ve reached out to us prior to your review. Could you please send us an email with your contact information or phone number to our customer support email: info@nordicsculpt.dk?

We will get in touch with you right away to find the solution you prefer.

Once again, we apologize if you’ve had an unfortunate experience, and we hope you’ll give us the opportunity to restore your trust.

Have a wonderful day! 😊

/NordicSculpt