Nordic Visitor Reviews 

170
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company. People consistently mention that the professional tour guides and drivers are exceptionally friendly, entertaining, and deeply knowledgeable about local history and fascinating stories. Consumers deeply appreciate how well every single detail is organized, featuring seamless airport transfers, smooth transportation, and wonderfully comfortable hotel accommodations throughout the entire journey. Some reviewers were happy with the self-drive options, noting that detailed daily itineraries and pre-planned accommodations made independent travel completely stress-free. Others also noted how truly wonderful it was to explore stunning natural landscapes at their own pace with great local recommendations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members and tour guides were... See more

Service

Consumers find service to be positive, highlighting efficient tour guides, helpful emergency support, and... See more

Holidays

People report positive experiences with holidays, noting that their trips exceeded all expectations and... See more

Location

Customers had positive experiences with location, noting that everywhere they visited was fascinating and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless planning from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dave and driver John were superb hosts! Dave had a delightful combination of humor and care for all of us. Very much enjoyed hearing about his adventures growing up in the country. Great job engaging... See more

Company replied

Rated 5 out of 5 stars

Dave and John were knowledgeable, friendly, accommodating and pretty funny sometimes as well. Driving in Scotland is not easy and sometimes challenging. John’s driving made me feel comfortable and sa... See more

Company replied

Rated 5 out of 5 stars

We are back home after a wonderful 14 day Norway Road trip that Nordic Visitor meticulously organized for us. I am glad to point out the attentive, pleasant and well thought out planning . We really... See more

Company replied

Rated 5 out of 5 stars

Just returned from a 10 day self drive of Iceland. Simona convinced us that we needed the 10 day itinerary to ensure we could appreciate the Icelandic scenery and not be stressed with long drives an... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Local experts who live where you want to go, in destinations across Europe. Every trip includes a detailed itinerary with insider recommendations, 24/7 support when you're travelling, and the kind of insights you only get from personally knowing a place. From Iceland to Italy, Scotland to Scandinavia and beyond – you'll explore with the confidence that comes from having genuine local support, every step of the way. Wherever you go, we’re there for you. And, you might've noticed we’ve got a new look: fresh logo, colours, and style. We’re changing our look as we grow, but we’re still the same Nordic Visitor, with the same trusted care.


Contact info

4.8

Excellent

TrustScore 5 out of 5

170 reviews

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4.8

All reviews

(170)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

Nordic Visitor/wonderful itineraries and planning every step of the way

We booked the Complete Scotland and Ireland self driving tour and our Travel Consultant, Michelle, was outstanding! She communicated clearly every step of the way, and planned an amazing trip and itinerary. All the reservations were flawless, with no mix ups. She booked us at wonderful accommodations, nearest to the main attractions of a town, city or village. Our itinerary included a map with areas clearly highlighted, along with complete travel guides. Hire Nordic Visitor if you want a hassle free travel experience, all planned for each day.

July 3, 2025
Unprompted review
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Reply from Nordic Visitor

Hi Eric, thanks for highlighting Michelle's outstanding service and attention to detail throughout your Scotland and Ireland journey! We're delighted that every reservation was smooth and that our comprehensive planning materials made your self-driving adventure so effortless. We hope to see you exploring with us again soon!

Rated 5 out of 5 stars

Express Ireland Tour - Highly Recommend!

We booked the Express Ireland - Self Drive Tour and it was Amazing! When we got to our first hotel we received our welcome kit, which had all our vacation details along with tips and a book detailing all the sites we could see along the way. A large map highlighting the route we were taking and where all the sites were was also included and very helpful. Jana, our travel expert, was so great and answered all our pre-booking questions and then planned our trip. The hotel accommodations were great as well, one hotel being on the beach in Galway Bay and one being on a lake right next to a National Park In Killarney. We were so impressed that we are already planning our next trip with Nordic Visitor!

April 28, 2025
Unprompted review
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Reply from Nordic Visitor

Hi Maggie, we’re so happy your self-drive tour through Ireland was smooth and enjoyable! It’s fantastic that the welcome kit and detailed route information helped you feel fully prepared. We can’t wait to extend a special thanks to travel consultant Jana; it sounds like she did a great job assisting you with your trip. We appreciate your recommendation, and we look forward to exploring with you again soon!

Rated 5 out of 5 stars

Incredible service and a wonderful experience

I will never travel out of the country any other way again! Nordic Visitor made our trip to Scotland so seamless, and for an amazingly affordable price. We took a 12-day self-drive tour and everything was taken care of for us! From the minute we landed, we had a scheduled airport transfer, hotel reservations for each day (in gorgeous and adorable hotels or B&B guesthouses + daily included breakfast), a rental car booked, and even ferry crossing reservations. We added on extras like the Glenlivet and Talisker distillery tours, a ghost tour, and a cruise on Loch Ness, and never ran into a problem with any reservation. Even the times Nordic Visitor selected for these fit into our driving schedule and other activities. Our agent, Magda, was with us all along the way and helped us customize the trip to perfection, we even got a nice welcome packet at our first hotel with all our reservation details and travel tips printed out for us. We are planning on going again next year, and are excited to book through Nordic Visitor again for an even longer trip!

April 3, 2025
Unprompted review
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Reply from Nordic Visitor

Hi Stephanie, we’re thrilled your trip through Scotland went off without a hitch! It’s fantastic to know that Magda helped tailor everything perfectly, and we can’t wait for her to read your kind words. Thanks so much for planning your journey with us. We look forward to welcoming you back next year!

Rated 5 out of 5 stars

The guide for our trip was professional exciting and personal

The guide for our trip was exceptionally knowledgeable about Iceland. He knew everything about the geology geography history literature and language of Iceland. He shared a lot of stories that made our trip much more personal. Every hotel was quite different. Meals were excellent. I was really shocked and surprised at the variety of fruits and vegetables on a tiny island with very little sunshine. There was tremendous creativity in the culinary arts throughout the trip. Morning buffets for breakfast were more than sufficient. Weight staff were friendly I noticed that many of them spoke several languages we're not only saw and hiked and enjoyed many of the fantastic geological wonders of Iceland but our guide was able to fill in with additional information that you would never get if you visited these places on your own. As a photographer I always felt that I had adequate time to explore and catch the shots that I wanted and the ones that just seemed to appear.

May 9, 2025
Unprompted review
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Reply from Nordic Visitor

Hi Sharon, we’re delighted your time in Iceland was enriched by such a knowledgeable and engaging guide! We love that you enjoyed the unique food, landscapes and stories at every turn. Thanks for travelling with us and sharing your experience. We hope you’ll join us again soon!

Rated 5 out of 5 stars

We enjoyed a self drive tour around…

We enjoyed a self drive tour around Iceland and we loved having a local travel consultant who us throughout the trip. They came in especially useful during the recent storm when they checked in on us to make sure we were safe.

We felt it was great value for money, loved the personalised travel documents and would highly recommend Nordic Visitor to everyone!

Thanks again!

May 15, 2025
Unprompted review
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Reply from Nordic Visitor

Hi Kristin, it’s great to hear that you felt safe and well-supported on your self-drive tour around Iceland! We’re so pleased your local travel consultant was there for you when you needed them throughout the trip. Thanks for your recommendation and for choosing to travel with us!

Rated 2 out of 5 stars

Poor customer service and poor prepared itinerary

there is zero service provided beside overpaying for hotel and car rental, our agent Karolina Lampert was rude and unprofessional when we called her to let her know the Hertz pick up left the hotel without asking reception desk to notify us pick up was ready, they didn't tell Nordic either, these things happen, but having a travel agent being rude and scolding you on the phone is unprofessional. The itinerary was shockingly poorly done, zero info on how long the drives are between attractions, or warnings which roads were closed for the season or paves, in case you dont have a 4X4 wheel drive car, each day had a few paragraphs with random palces to see, not a particular order or how to pace yourself, like someone googled attractions in the area and blasted them in the itinerary

May 28, 2025
Unprompted review
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Reply from Nordic Visitor

Hi Diana, we are very sorry to hear of your disappointment with some aspects of your tour and we want to assure you that we take your feedback extremely seriously. We pride ourselves on being experts in our destinations, with local travel consultants who research and plan trips with care and passion. We are therefore deeply concerned to hear about your experience and would very much like to get together with you to apologise and gather more feedback so we can make immediate changes where necessary. Our Director of Customer Experience, Lorna, would like to get together on a call with you - she will reach out to you over email but you can also email us at customerservice@nordicvisitor.com to arrange a suitable time for a phone call. Once again, we’re truly sorry to hear how you feel — thank you for taking the time to share your thoughts so that we can take immediate action and continue to improve.

Rated 3 out of 5 stars

Not the best experience

I booked a trip to Iceland using Nordic Tours as I had never been to Iceland. The booking process was fairly easy after a few wemsils back and forth yo see what your would be best for us. We booked our flight and tour and we were off after letting them know our flight schedule, etc so they could pick us up at the airport . Since our plane was arriving from America at 6:45 am we opted for an early hotel check in. When we got to the airport no one was there to pick is up. I made several calls to the number provided but no response. Luckily I saw a woman with a Nordic tours sign who was waiting for arrivals . After talking with her and after she made several calls fur us- it was established that the Nordic has us down for arriving tomorrow so no one was there to pick us up. The woman agreed to take us to our hotel after dropping off her guests. Once we got to the hotel exhausted, we then found out that the hotel also had us down for arriving tomorrow and had no room for us let alone an early check in. Our Nordic contact was not reachable but the after hours line was . The woman on the phone insisted that WE were incorrect in our information. Once our Nordic rep. was reachable he confirmed that WE were correct and that somehow the information got put into the system incorrectly from Nordic. The manager at the hotel was extremely accommodating and was able to find a room for us and though one bed was a little twin bed I was only too happy to pass out on it. Now our itinerary was awful the way it was set up but I take part responsibility for that for not double checking things but I was hopeful the would put together a better timeline for tours. . I had the Northern lights tour which ended at 12:30 am and I was back at my hotel about 1am. I had a food walk tour booked the next morning at 8am. Needless to say, I did not make it . Then I later found out we had to extremely long days back to back. The glacier tour was 12 hours with no lunch break . The next morning we were scheduled for the Golden circle tour which we found out from others was a 10 hour tour . We opted not to go to the one. I had booked a helicopter ride which I found out I had to find my own way to and from the airport for that . The Nordic team reached out to apologize and were able to amply compensate us which was comforting. My advice: when booking check your itinerary for appropriate timelines. It will make for a more enjoyable trip.
Safe and pleasant travels-

February 19, 2025
Unprompted review
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Reply from Nordic Visitor

Hi there, thank you for taking the time to share your experience with us. We sincerely apologise for the confusion regarding your arrival date and the inconvenience this caused. We do our utmost and pride ourselves on ensuring our travellers have the best experience and are pleased to hear that our transfer company and hotel partners took care of you both.
Our multi-day tours are often action-packed trips as people usually like to do as much as they can each day to get the most out of their trip to Iceland. We realise now that a slower-paced trip would have been better suited to you and your travelling companion, and we hope we can welcome you to one of our other destinations on a slower-paced trip in the future.
Thank you both for taking the time to talk to me on the telephone and sharing your feedback with us, we are very grateful you shared this with us as it allows us to keep making improvements where necessary. I'm sorry your travelling companion got sick and wasn't able to enjoy some of the tours. Fantastic that she managed to book into a yoga class in Reykjavík when she felt a bit better, what a great way to enjoy your Icelandic experience.
We hope you had a wonderful time at The Blue Lagoon and that we can welcome you back to Iceland in the future on a slower-paced tour or to one of our other destinations.

Rated 5 out of 5 stars

Great company

Booked a self drive iceland trip with them. Everything went smoothly and organization of trip was great. I’m definitely going to book with them again when I return to Iceland in future. I believe they do any Northern European country.

July 1, 2023
Unprompted review
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Reply from Nordic Visitor

Hi Zach, thanks for taking the time to leave a review! It's great to learn you had a fantastic self-drive trip around Iceland. We look forward to welcoming you back to the Land of Fire and Ice someday - or one of our other destinations in Europe!

Rated 5 out of 5 stars

Wonders of Ireland - Small Group Tour

We had such an amazing experience with Nordic Visitor who hosted the "Wonders of Ireland" 8-day tour. The group was small, 16 people, so we could use a large van rather than the huge buses that take forever for people to load/unload at each stop. The hotels were top notch, the sites we visited were diverse and enjoyable (distilleries, castles, gardens, waterfalls). Our tour guide Brian Simpson was truly incredible. He had a wealth of knowledge about the history, music and folklore of Ireland. He made the trip both informative and fun, and helped the group come together with his warm and engaging personality. Melissa our driver was also fantastic - kind, helpful and chatty. They both went above and beyond to ensure everyone was cared for and enjoyed the journey. I was torn about which company to use, and am so grateful we went with Nordic Visitor.

July 10, 2023
Unprompted review
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Reply from Nordic Visitor

Hi Caitlin, we're pleased you enjoyed your small group tour in Ireland! Brian and Melissa are excellent hosts, and we can't wait to share your kind words with them. We hope you left Ireland with unforgettable memories. Thanks for your review!

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