My issue was resolved. It took several back-and-forths to get it done. Andrew was the one who put the solution in simple terms I understood. I think the overall procedures could be better stated. Get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sometimes Nordpass just fails to react to a log in request.. Like now . I open ebay and usually the little green upsidedown smile will appear click on it and the log in details appear. shutting down t... See more
Company replied
Having tried several password managers and read of the vulnerability of the one I was using, I decided to try Nordpass. They offered a very good price for two plus years and the software installed wi... See more
Company replied
Customer support is excellent and prompt. My only advice is to turn off "auto-renewal", which is a trap for young players and a blatant rip-off, as a matter of urgency . Otherwise, the product is gr... See more
Company replied
Company details
Written by the company
Unlock the ease of cybersecurity with NordPass. Effortlessly manage your passwords, passkeys, and personal details with a trusted solution that perfectly blends ease and security. Wave goodbye to the hassle and say hello to peace of mind.
Contact info
15th Floor Tower A, Torre de Las Americas, Punta Pacificana, Panama City, Panama
- support@nordpass.com
- nordpass.com
4.1
Great
2K reviews
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Reply from NordPass® Password Manager
Happy to hear that, John! Our support team works hard to provide clear, fast support, so it’s great to know they were able to help with your questions.
Struggled to get app working on Andriod
Struggled to get app working on Andriod. Google kept jumping in to supply or save the id and password.
The assistance from NordPass was brilliant and soon got me working. Now I have a secure password manager that is independently, technically reviewed to ensure the highest standards.
November 19, 2025
Reply from NordPass® Password Manager
Hello! We hope that it works for you smoothly now! If you still have any issues, please do not hesitate to contact our support team via live chat at support.nordpass.com for immediate assistance!
The support was a fast
The support was a fast, courteous and efficient! I highly recommend NordPass
November 19, 2025
Reply from NordPass® Password Manager
Hello! Thank you for the fantastic feedback. We truly appreciate it!
When you kindly fixed the Master…
When you kindly fixed the Master Password which is working well. The exact wording is below:-
Unlock your vault
CB and my email . Switch account
Unlock with biometrics Use Master Pass
Version 7.1.27
November 2, 2025
The instructions sent to me to reset my…
The instructions sent to me to reset my password were so easy to follow
I’ve had NORDVPN for awhile and have been more than satisfied with the product and their back up team
I do not give 5 stars lightly but in this instance it’s well deserved and would highly recommend it
November 15, 2025
Reply from NordPass® Password Manager
Hello, great to see that things have gone smoothly for you -N.L.
Thank you Alex!
I had questions regarding security and the safety of my passwords and Alex has answered all my questions and helped me relief me off my stress thanks for that! (:
November 18, 2025
Reply from NordPass® Password Manager
Hello, Jehan. Thanks for taking the time to leave a kind review!
Great Support
Great Support. Friendly and knowledgeable!
Thank you, Alex for your patience and help!
November 18, 2025
Reply from NordPass® Password Manager
Hello. Thank you for a kind review!
Julia was polite on my case and solve…
Julia was polite on my case and solve very fast!
November 17, 2025
Reply from NordPass® Password Manager
Hello, we’re glad to know you’ve had a positive experience!
Was very patient and helpful
Was very patient and helpful. Really felt like they were there to help. I would give more stars if I could!
November 16, 2025
Reply from NordPass® Password Manager
Hello! We truly appreciate your kind words and are glad to hear that our support team could help. Customer satisfaction means a lot to us. Stay safe and have a great day! 🙌
really helpful
November 16, 2025
Reply from NordPass® Password Manager
Hi there! We're glad to hear that you find our app to be helpful! 🙌
really fast respond
great costumer service waitting time is nothing and relsolve my question relly fast
November 16, 2025
Reply from NordPass® Password Manager
Thank you for your wonderful feedback, Carlos! We're thrilled to hear that you had a great experience with our customer service. Your satisfaction is our priority! 🤗
Dealt with Alex on the chat help in…
Dealt with Alex on the chat help in order to cancel a doubled up subscription. He was very responsive and helped me quickly and politely.
November 16, 2025
Reply from NordPass® Password Manager
Thank you for your feedback, Matthew! We appreciate your kind words and are here to help anytime you need it! 💚
Nordpass
I accidentally subscribed to a non-family NordPass plan even though I had family members under my account. I contacted support, and Alex was extremely helpful. He clearly explained how the plan works, what my current subscription covers, and what would happen to both my data and my family members’ accounts if I chose not to renew. Excellent support experience—Alex made everything easy to understand.
November 16, 2025
Reply from NordPass® Password Manager
Hello! It's great to know that you found the information helpful and easy to understand. Your satisfaction is important to us, and we appreciate your trust in our service!
The Application is easy to use
The Application is easy to use. I had a issue with my Account, but Alex Helmes me.
November 15, 2025
Reply from NordPass® Password Manager
Thank you for your feedback, Marwin! We're glad to hear that you find the application easy to use. Your satisfaction is important to us! 🙇
Straight to the point
Straight to the point, no language barrier, understanding of the issue at hand. Didn't just give thoughtless copy-pasta responses.
November 14, 2025
Reply from NordPass® Password Manager
That’s wonderful to hear! We’re really glad our team could provide clear and thoughtful help. We always aim to make support as easy and human as possible.
Reply from NordPass® Password Manager
Hello! Thank you for taking the time to rate us, it truly means a lot! 🤩
Reply from NordPass® Password Manager
Short and sweet! We appreciate the positive review. Stay safe!
Great support
Your support staff quickly recognized the problem and resolved it right away. Very impressed.
November 13, 2025
Reply from NordPass® Password Manager
Thanks, Eric! We’re really happy our team could sort things out for you so quickly. Always here to help!
nice top very nice
November 13, 2025
Reply from NordPass® Password Manager
Thanks! Happy to know you’re enjoying the service! 👍
Less is More
After years of using 1Password (From the beginning) I found it time to get something new because I had the feeling that 1Password was standing still in their innovations...
So I decided to give Nordpass a try.
The import from 1Password to Nordpass was very easy and smooth.
Interface is clean and just what I need...
Using it now a little month and I must say that I’m happy user.
As someone aged over sixty I don't need bells & whistles but just need app that protect my valuable things....
November 13, 2025
Unprompted review
Reply from NordPass® Password Manager
Hi there. We’re delighted to hear that you’re enjoying our service and that the switch went smoothly. It’s great that it fits exactly what you were looking for. Thank you so much for giving us a try. We’re happy to have you with us!
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