In this modern day and age where various actors are after your privacy, NordVPN protects you. In addition, it does so quickly and reliably, and will never leave you stranded, no matter where you are.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using NordVPN for almost a year, and it has been excellent. Fast connections and I can use it on all my devices. Today, I contacted customer support, and Agent Luis was knowledgeable and hel... See more
Love the service. Claudia Ferran was the agent assigned to my case. She was quick and efficient, patient, provider reliable resources and created a space for me to learn how to navigate the mobile a... See more
My problem needed four or five emails to resolve, and the tech reps who responded did so promptly and with helpful suggestions. Finally, the root of the problem was identified, and I was given clear i... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
48K reviews
Asks customers to review
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Had help to remove all of Nord's…
Had help to remove all of Nord's software they where very helpful and took there time. thank you for your help.
May 19, 2026
Unprompted review
Reply from NordVPN
Hello, David. Thank you for leaving this kind review! -L.L.
Safe
Safe, reliable, affordable. Gives me that peace of mind and safety features that an anti virus alone does not. Nord VPN. 9.5/10
May 19, 2026
Reply from NordVPN
Hello, Andy. Thank you for a kind review! If there is anything we could improve on, let us know. -L.L.
The customer service agent was very clear and knew their job!!
The customer service agent was very good and knowledgeable. I appreciate the amount of security needed to verify identity. It was surely a real struggle for me to get all the needed info together, but worth the battle to have it proven how good your company is at the security level needed. I can't give enough stars to the agent!!
May 19, 2026
Top-Notch VPN & Excellent Customer Service
NordVPN is an outstanding service with incredible speed and security. Huge thanks to Bernanda Adora from customer support! She was extremely helpful, professional, and resolved my issue in no time. Excellent support!
May 19, 2026
Unprompted review
Patricia larrea is the best support…
Patricia larrea is the best support ever!! Good customer service!
May 18, 2026
Unprompted review
The answer for my problem occured…
The answer for my problem occured quickler than I could expect, after asking pertinent questions.
May 17, 2026
Reply from NordVPN
Hello! We're glad the team could quickly get to the root of the issue and resolve it faster than expected! 🤝
Fast and Secure
May 18, 2026
it is exact of what i pay for.
May 18, 2026
Reply from NordVPN
Hello, Jean. We appreciate your kind feedback! Stay safe. -L.L.
Reply from NordVPN
So glad it impressed! Your feedback is truly encouraging.
email change
I was trying to get the email from the account switched, as the email associated with the account no longer exists. The verification processes is too terse and needs to be better. Gabriella did a good job and resolved the issue.
May 17, 2026
Apart from a little hiccup at the start…
Apart from a little hiccup at the start which was sorted fast, i have nothing but admiration
March 20, 2026
Terrible support and taking money
Works great but support is shocking.
Have an issue with subscription and double charging. Tried to contact support team and they were unable to resolve, said they’d get back to me within 3 days, and 10 weeks later, no response. Are now sending confirmation it’s been resolved and asking for feedback.
May 17, 2026
Unprompted review
Reply from NordVPN
Hello there. We're terribly sorry for the delayed response and confusion caused by the email form you received! We completely understand how frustrating this situation is. Your feedback is greatly appreciated and will be forwarded to the appropriate team so it will not happen again. That being said, you should receive an email regarding your initial case from our support team shortly. Hope we can improve your experience with us in the future! G.M.
The performance/speed via a dedicated IP
The performance/speed via a dedicated IP address is extremely poor. The investment in this was a waste of money.
May 1, 2026
Reply from NordVPN
Hello, Marc. We are sorry to hear you had such a negative experience using our Dedicated IP. Please try switching the connection protocol to NordLynx, if that does not help with the performance, please contact our customer support team. Our team would be happy to help you out. They are available 24/7 here: support.nordvpn.com -G.S.
Nord support
I contacted Nord support for a recurring issue that I couldn't seem to correct. I received an email very quickly giving me several options to try. The recommendations were spot on. Issue resolved at this time. Everyone from Nord who was involved with my issue was super. I'm glad I chose you for my VPN provider, solid performance for years and a very efficient support team. Thank you. Have a great day.
May 14, 2026
Dedicated IP service changed without refund — illegal under their own ToS
I subscribed to a Dedicated IP service. NordVPN unilaterally changed my IP address, destroying the sole value of this product (an IP that doesn't change). They then refused any refund.
The issue: their own section 16.2 provides for a pro-rata refund when a service is permanently discontinued. Their counter-argument was the "30-day money-back guarantee" — which applies to voluntary cancellations, not to changes imposed by them.
I cited EU Directive 2019/770 on digital services (prior notice + right to terminate at no cost). Response: "our advanced team is investigating." Then a definitive refusal without ever answering the legal question I raised three times.
Active recourse: DGCCRF complaint (French consumer authority), European Consumer Centre.
A serious company would honor its legal obligations rather than dodge them with irrelevant arguments.
May 15, 2026
Unprompted review
Reply from NordVPN
Hello, Thomas. We would like to sincerely apologize for the unpleasant experience regarding the Dedicated IP change and the frustration caused by the communication with our support team.
We want to make things right for you, which is why the case has already been escalated internally for further review. Our team will get back to you via the provided email address with a proposed resolution. -E.G.
Good Customer Service
Whenever l've contacted customer services they've always tried to resolve the problem. And it didn't matter who answered the reply back from me, there was continuity without me having to explain the problem again. I felt totally supported until the problem was resolved. Thank you!
May 14, 2026
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