Norelie UK 

Like other reviewers, I initially ordered the wrong size of Comfyfit insoles by mistake (I selected the correct size but changed the order quantity at the last minute and didn't realise the system then defaults to the smallest size!). I realised immediately and while there is only a 24 hour window to change your order (and it was a Friday night!), Roxanne and Cherry could not have been more helpful in getting the order amended to send me the correct size, keeping me updated until they arrived.

The Comfysoles have made such a huge difference, they fit within existing footwear without having to go up a shoe size and have made such a difference already. THANK YOU!!

I initially ordered the wrong size of Norelie insoles, but the customer service was excellent! Cherry, the advisor, was very helpful and arranged a replacement without needing me to return the original pair. Communication was quick and friendly, and the new insoles fit perfectly. Great experience overall — highly recommend!

Excellent response to my email, very happy with the speedy reply 🙂

What a great product and service! I made a second order and mistakenly selected the wrong size. This has been resolved quickly and without any hassle.

Norelie's delivery times remain excessively slow but their customer service response to my complaint has been good with a generous offer to reimburse payment whilst allowing me to keep the product . They have acknowledged that two weeks is too long to wait for relief when you are suffering from plantar fasciitis. I think they will now be clearer on their website about how very long their standard delivery currently takes and I hope I might have convinced them to move away from terrible couriers Evri to a more prompt and reliable service like Royal Mail

Cherry from customer service went above and beyond to help rectify my error in ordering a wrong size accidentally for 1 of my items. Cherry dealt with this so quickly and kindly. The in-soles look brilliant and are so comfy. Would highly recommend 🙂

Very comfy insoles
Customer Service was amazing
So glad I bought them

Very pleased with, my walking has improved 70% and better every day. My Silver Bullet. I will be back for more at a later stage..

Ordered wrong size, emailed a very helpful lady, Roxanne who kept me updated, very good customer service which I think is important.

EXCEPTIONALLY UNIQUE EXPERIENCE OF CUSTOMER SATISFACTION.NORELIE TRULY GOES ALL THE WAY OUT TO HELP.THEY SHOULD BE REFERRED TO AS LITTLE UNITED NATION

Very comfy insoles & very helpful customer service & support

I have always had a positive experience with the Norelie team
There advise is always helpfull and although I ordered incorrectly they were very speedy to recitfy the problem
Delivery is always good

Avoid like the plague!
I have tried to make a return but they keep sending back emails trying to persuade me that I want to keep the product. They now want me to pay the cost of sending my product to the US! This is a scam.

Excellent customer service, polite, helpful and went above and beyond to sort out an issue for me at no extra cost to myself. Product well made and I would definitely buy again ☺️

My knee pain was becoming so painful I was finding it very difficult to walk and it was effecting my balance causing me to need a cane. I read about the Knee product produced by norelie. I ordered three as they were discounted and I had relatives who I knew had the same problem. My son, in particular, and myself have had very good results from using them.
I find I am walking confidently even without a cane I am very pleased with the use of of the product, plus advice we have received from the company, since the purchase.

Great product. Works its magic

Really good responsive service. Wonderful product, the insoles, have completely taken away the pain from my bunion.

My order arrived and I put the contents to use immediatly. My working boots and shoes are now much more comfortable. The service given to me was excellent, couldn't be happier.

I recently had a delivery query with Norelie UK which was dealt by Cherry.
I can only say that a lot of other company’s Customer Service Teams could learnt a lot from how it was dealt with as follows:
Promptly - no need to chase up
Professionally - In a very engaging pleasant and factual way
Exceeded Expectation - The solution far exceeded my expectation, I would have no hesitation in highly recommended both the products and the company

Ordered socks which arrived promptly but unfortunately were unsuitable
BE AWARE returns have to be paid for but to OHIO USA! Not UK Based site. . Refund difficult followed instructions and posted however no problem Norelie are kindly giving me a full refund for the socks without returning. I will put them the charity shop. .
Very helpful.