My Norelie red revive wand stopped working and charging within 120 days Customer service support number is no longer available Don’t buy this scam of a product!!!!!!!!
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I bought 3 pairs of the comfy insoles and 2 of the hip supports. The comfy insoles gave me awful backache. So I contacted Norelie to return them and couldn't offer me my money back, but asked me to ch... See more
Company replied
Company indicates a UK base [Norelie UK], but if you need to return an item it needs to be sent to Bedford, USA, and charged a 20 Euros warehouse fee. As an alternative you are offered a 60per cent di... See more
Company replied
As per the size chart, size L was suitable for me and I placed the order with size L and it arrived within short period. But the product was a little big for me and I contacted Norelie team for an exc... See more
Company replied
Company details
Written by the company
Kokemuksia Norelie verkkokaupasta. Etsimme, testaamme ja tuomme saatavillesi luotettavasti parhaat arkeasi helpottavat tuotteet.
Contact info
United States
- asiakaspalvelu@norelie.fi
- norelie.fi
3.2
Average
387 reviews
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I STRONGLY DON'T RECOMMEND
I STRONGLY - DO NOT RECOMMEND THIS COMPANY----
Everything about their hassle-free returns policy is rubbish and doesn't exist!
"Our 100% 90-day money-back guarantee policy provides you with a risk-free experience using our products. If, after using our products, you find them unsatisfactory and ineffective in providing relief, we will promptly refund the full amount you paid."
The offer of 30%, 50% 60% or free product to the value off, or send back send back to the USA, at your cost, because they don’t have anywhere in the UK, funny how the product is stocked and delivered from the UK.
Up Date £62.00 to send back to the USA
Nothing short of unscrupulous, disingenuous, immoral means of trading.
Let’s see if I get the 60% of money back.
December 13, 2024
Unprompted review
Reply from Norelie Suomi
Hi,
We deeply regret the frustration and inconvenience you’ve experienced. Your feedback is invaluable to us, and we sincerely apologize for the confusion and difficulties you’ve faced regarding our returns policy and product experience.
Please rest assured that we have taken your comments seriously and are committed to improving our processes to provide a smoother and more transparent experience for all our customers.
Once you provide us with the necessary information, we will work directly with you to resolve this matter promptly and to your satisfaction.
Thank you for your patience and understanding. We’re committed to making things right and ensuring a positive experience with our company.
Fair customer service…
I bought 3 pairs of the comfy insoles and 2 of the hip supports. The comfy insoles gave me awful backache. So I contacted Norelie to return them and couldn't offer me my money back, but asked me to choose another product of the same value. I chose the knee supports which arrived today and I'll update after I've tested them. Considering the cost of a return to USA I thought the customer support was very good offering me a free replacement. The comfy soles I can't use so could give them to charity.
November 15, 2024
Unprompted review
Reply from Norelie Suomi
Hi,
Thank you for sharing your experience with us. We truly appreciate your understanding and thoughtful feedback regarding the replacement process.
We hope that the knee supports meet your expectations and provide the comfort and relief you’re looking for. Please don’t hesitate to update us with your thoughts after trying them. Your input helps us improve and ensure our products and service bring value to our customers.
Thank you for your kindness in considering donating the insoles. If you have any further questions or need assistance, feel free to reach out.
Do not recommend,I wanted to return…
Do not recommend,I wanted to return some completely unused insoles as weren't suitable. They make it impossible to ask for a full refund, trying to persuade you to accept 30- 60% refund and suggest giving your insoles away as a gift ! Say returning them all the way to the US would incur a high cost and still a refund would be subject to inspection.
Once I refused all their offers of a reduced refund they stopped communicating with me. Awful customer service and ethics . Update: After posting this review they have offered me 60% of the refund again. I have accepted as it looks like this is the best I will get. I would not recommend them to anyone
November 17, 2024
Unprompted review
Reply from Norelie Suomi
Hi,
I sincerely apologize for the frustration and inconvenience you have encountered. We truly value your feedback, and I understand how disappointing this situation has been for you.
Please rest assured that we take your concerns seriously. We are committed to addressing this matter promptly and will make sure to contact you directly to provide the right resolution. Your satisfaction is our priority, and we will do our best to ensure you receive the support you deserve.
Thank you for bringing this to our attention, and I apologize again for the inconvenience caused. We look forward to resolving this matter to your satisfaction.
awful product
ordered the compression socks xl size they were far too small ,like for kids feet ,they sent me xxl size which should have been massive for my feet ,couldnt get them on either ,there is no flex in the material making it even more difficult to even try pulling them on, terrible product, they have offered me the insoles as a replacement ,not really what I needed ,a lot of money for a rubbish product
November 12, 2024
Unprompted review
Reply from Norelie Suomi
Hi,
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced with the compression socks.
We understand your frustration with the sizing and fit, and we're committed to resolving this issue for you. We've taken note of your feedback regarding the product and will make sure to address it.
Our team will reach out to you directly to discuss the next steps and how we can best assist you with this situation.
Your satisfaction is very important to us, and we're here to help.
I ordered the insoles thinking that they were based in the UK
I ordered the insoles thinking that as they were triple the price they would be of better quality than others I had purchased from a different supplier. When they eventually arrived they were exactly the same. Not suitable at all, rigid, thin and not good quality at all.
I requested return details and full refund.
The customer services were very efficient, however I got the impression they really didn’t want to give me a full refund and instead offered different percentages of refund (30%, 50% and then 60%) without me having to send the items back.
I honestly don’t want the items and would prefer 100% refund, only to be told the return address is in the US, despite them saying they are norelie-uk. Totally unacceptable and very disappointed.
I would not recommend.
October 10, 2024
Unprompted review
Reply from Norelie Suomi
Hi,
I truly appreciate you taking the time to share your experience with us, and I want to sincerely apologize for the disappointment you've encountered regarding your order. I completely understand your frustration, especially when the product did not meet your expectations, and the return process has been less than satisfactory.
Please rest assured that we take your feedback seriously and will address this matter. Once you provide your order information, I will personally ensure that we resolve the misunderstanding regarding your refund. Our goal is to make this right for you, and we certainly do not want you to feel this way about our service.
Thank you for your understanding, and I look forward to hearing from you soon so we can correct this situation.
I brought a pair of the insoles…
I brought a pair of the insoles recently, very disappointed. They took a very long time to arrive & look very cheaply made. I paid almost £40.00 for what looks cheap plastic insoles. Will not be recommended.
September 30, 2024
Unprompted review
Reply from Norelie Suomi
Dear Emma,
Thank you for reaching out and sharing your feedback regarding your recent purchase of the insoles. I’m truly sorry to hear that your experience did not meet your expectations, particularly regarding the delay in delivery and the quality of the product.
We take customer feedback very seriously, and your concerns will help us improve our services. Once we have your information, we will ensure that we address your concerns and work towards a resolution.
Thank you for your understanding, and we appreciate your patience.
Best regards,
Norelie
Much too expensive
Waited an age for inner shoe linings for the reduction of pain whilst walking to arrive and I don’t know what I spent my money on. They are thin, rigid and already showing signs of deterioration before use. Can’t recommend on price alone. Disappointed.
August 6, 2024
Unprompted review
Reply from Norelie Suomi
Hi,
I’m truly sorry to hear about your experience with the inner shoe linings. I understand your disappointment, especially regarding the quality and the wait time.
We take quality concerns seriously and do not tolerate low-quality products. To address this issue, we are willing to provide you with a new set of products as a resolution. Additionally, please remember that we offer a 90-day guarantee period, so you are covered if the product does not meet your expectations.
Please contact us directly to arrange the replacement or to discuss any other solution that suits you best. We want to ensure you are satisfied with your purchase.
Thank you for your patience and understanding.
Considering that the compression socks…
Considering that the compression socks were a medical item, no guidance was received as to how or when they should be used.
Having bought 4 prs of XL size, my shoe size being 45, it took at least 20 minutes to put them on, and the same to take them off.
I wore them for a week suring the day ( they made no difference to my neuropethic condition), go fed up with the taking on and taking off, so decided to leave them on overnight. By the end of the following day, my feet were so sore that I was forced to cut them off and destroy them.
I felt that they had restricted the blood supply to me feet......
therefore the one start rating....
June 17, 2024
Unprompted review
Reply from Norelie Suomi
Hi,
We sincerely apologize for the inconvenience and discomfort you've experienced with our compression socks. We truly appreciate your feedback and will take it seriously to improve our products and services.
It seems there might have been an issue with the sizing, and we understand that products can fit differently for each person due to individual body structures. We regret that you did not receive adequate guidance on how and when to use the socks, and we're committed to addressing this gap.
To resolve this matter for you, we kindly ask you to contact us directly through our customer service channels via email or phone. We are here to assist you and find a suitable solution.
Thank you for bringing this to our attention, and we look forward to helping you further.
Highly recommended 🤩
As per the size chart, size L was suitable for me and I placed the order with size L and it arrived within short period. But the product was a little big for me and I contacted Norelie team for an exchange. Surprisingly, they did not offer me an exchange and sent me another product in size M 😇🤩. Superb customer service and superb products. Highly recommended. Thanks you team Norelie ❤️
January 9, 2024
Unprompted review
Reply from Norelie Suomi
Hi,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our customer service team and that you're satisfied with our products. Your recommendation means a lot to us! If you ever need anything else or have any questions, please don't hesitate to reach out.
Bought socks in europe size 46
I bought socks in europe size 46, got asia size 46, which is approx. size 36 in europe size. Quite funny :) I had such a small feet when I was 10 years, so about 60 years ago.
December 18, 2023
Unprompted review
Reply from Norelie Suomi
Hello Pekka, thanks for the comment. We will take this under advisement, and make sure the sizes are decent from now on.
Made the same misstake to order
Made the same misstake to order, to expensive more than half the price on several other stores. Tried to contact them several times, no response :(
They have got the money but over a week still no goods
November 21, 2023
Unprompted review
Too expensive
I bought the neck releaser not knowing that it sold for around half the price on most other stores. Should have done more research. Too expensive! Don't order from them.
October 20, 2023
Unprompted review
I’m working with press machines in…
I’m working with press machines in Finland and my job is really heavy, I found so many products that can help me and supported me in my job I bought from Norelie the belt and the knee sleeve, now i have two pairs of each of them i keep one at home and one at work.
September 15, 2023
Unprompted review
Reply from Norelie Suomi
Thanks for your comment Ahmed! :)
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