Complete rubbish company don’t buy from them
Complete rubbish company. Bought insoles that were so narrow they didn’t fit might fit a child. Tried to return only to get email after email offering another “free” product. I turned this down then offeref 20% refund and to keep the product I refused and was offered 40% refund with the veiled threat that to post them back would cost £15 to £20 so basically bully me into accepting 40% which I now have done shabby shabby treatment
Reply from Norelie
Hi,
Our return policies were never intended to cause confusion, and I regret that this situation has left you feeling this way.
We do offer discounts as an option for customers who prefer to avoid the hassle of returning a product, but I truly regret if this came across as pressuring you into accepting a partial refund. That was never our intention. Your feedback is important to us, and we will make sure to pass it on to our relevant team to improve our processes moving forward.
If you could provide us with your complete order details, we would be happy to review your case further and contact you directly to find the best possible resolution.
I appreciate your patience while we work to address your concerns.
