Tracking was clear from dispatch until…
Tracking was clear from dispatch until delivery and the parcel arrived in good condition. Nothing was missing from the order.
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Tracking was clear from dispatch until delivery and the parcel arrived in good condition. Nothing was missing from the order.
Delivery took a little longer than some of my recent online orders but the tracking kept moving and the parcel arrived without any damage.
The name and website is misleading. This company is not based in London but China/Amsterdam. The delivery is lengthy so dont order if you are expecting product within 2 weeks. On delivery it is a very typical tightly wrapped 'shien/temu' get up. The outfit i ordered was marketed as 'tailored'. It was far from tailored and the quality was cheap and poor. The final thing to be aware of, if you are not happy with your product you need to foot the bill to return to China! I would not recommend shopping here.
I bought a suit from here and it wasn't fit for purpose so I started the return procedure. I started this within the 30 days and they are refusing the return and offering only a 10% refund, which is against the consumer rights act 2015.
Scam company. Clothes are not as advertised. Pretending to be based in uk. Ask for £30 returns charge. Faulty items. SCAMMERS. They change company name when busted!
Aurelle London Aurora London and now Norleigh London.
SCAM SCAM SCAM . Used to be Aurelle london up until 2 weeks ago . I wish I had double checked and read Trustpilot before hand . Lesson learnt. I thought I was buying in the UK nope CHINA! DO NOT USE THIS COMPANY . NORLEIGH LONDON / AURELLE LONDON. Or whatever you change your name to next . ABSOLUTE SCAMMERS!!!! Terrible quality of clothing and because I am in between sizes I bought 2 which I now cannot return without a €35 charge to send back. Absolute garbage. DO NOT USE THIS COMPANY.
This company used to be called Aurelle London. It has changed its name and email branding in the last week or two to escape the terrible reviews on Trustpilot that expose it as a fraudulent company.
If you order from here expect…
1. Long delivery times - although they will politely email you to apologise for issues at their warehouse/with their courier etc
2. No return paperwork, but a friendly customer service email reply asking for photos of items in order to process your return
3. A thanks for the photos and offer of a 10% discount to keep them as unfortunately the warehouse is in CHINA so returns will take a long time and be expensive.
Do not be fooled by the smart website and great photos. These clothes are thin and poor quality fabric. You are being scammed by a Chinese firm pretending to be based in the UK.
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