Norovaboutique Reviews 

20
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Stay well clear of this company. Products are awful, cheap material, nothing like what it shows on their marketing pictures. When contacted, they offer 10% then 20% if I keep the item or return to an... See more

Company replied

Rated 5 out of 5 stars

I like clothing pieces that are simple to pair with other outfits and this one does that really well. It feels comfortable and has a nice appearance.

Company replied

Rated 4 out of 5 stars

I appreciate that the style is simple yet fashionable. It is suitable for everyday use and remains comfortable even when worn for long hours.

Company replied

Rated 1 out of 5 stars

Purchase at your own risk. I bought 3 cardigans. Awful quality. No tags, no labels, screwed up into poor single packaging. If I want so angry it would be hilarious how much different these are to the... See more

Company replied


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2.9

Average

TrustScore 3 out of 5

20 reviews

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1-star

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2.9

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(20)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay well clear of this company

Stay well clear of this company. Products are awful, cheap material, nothing like what it shows on their marketing pictures. When contacted, they offer 10% then 20% if I keep the item or return to an address in China!!!!! COMPLETE SCAMMERS AVOID!!

July 7, 2026
Unprompted review
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Reply from Norovaboutique

Hi,

Thank you for sharing your experience. We are sorry to hear this has not gone as expected and this is not the experience we want for our customers. We take this feedback seriously and would like to look into what happened and work towards a resolution. Please contact our team at support@norovaboutique.com and we will be happy to help.

Kind regards,
Team Norova Boutique

Rated 1 out of 5 stars

Total scam

Total scam - products imported from china - don’t match pics on website.

July 6, 2026
Unprompted review
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Reply from Norovaboutique

Hi JB,

Thank you for sharing your experience. We are sorry to hear this has not gone as expected and this is not the experience we want for our customers. We take this feedback seriously and would like to look into what happened and work towards a resolution. Please contact our team at support@norovaboutique.com and we will be happy to help.

Kind regards,
Team Norova Boutique

Rated 1 out of 5 stars

Do not buy anything from this company

Do not buy anything from this company. I ordered a "S" size cross-over dress that should be tight-fitting. I'm normally a "M" but wanted a snug fit due to the style. The dress was enormous and was hanging off me. I provided photographic evidence and sent several emails insisting on a full refund (including return shipping costs if necessary) which I'm legally entitled to. They ignored all my arguments (I quoted the UK Consumer Rights Act 2015, under which I was exercising my right to reject a misdescribed item because the advertised sizing was objectively wrong and therefore the item was not as described). They just kept repeating their standard corporate policy that I'd have to pay the return shipping costs, could have a nominal refund (either 20% or 25% depending on which email I read), or I could have a replacement (but I'd have to pay additional shipping costs!!). Although the company is in the Netherlands (but are subject to UK law as they actively market in the UK), they ship from China so the return cost was as much as I paid for the dress. In the end I gave up and reluctantly accepted their highest offer of a 25% (£8.23). Unbelieveably, they replied that they'd reviewed the matter and could only offer 20% (£6.59). They were actually arguing about a difference of £1.64. That should tell everyone how tightfisted and petty this company is. I agree with another review - this company is running a scam. Although they're apparently based in the Netherlands they ship unlabelled goods from some warehouse in China. The goods are substandard and probably manufacturing rejects. They know no one in Europe will return anything because of the high shipping costs. They refuse point blank to meet their legal obligations of refunding in full and of covering shipping costs. They hide behind a corporate policy that can only apply if a buyer changes their mind, not if they've paid for faulty goods. Do not trust this company.

June 23, 2026
Unprompted review
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Reply from Norovaboutique

Hi Liz,

Thank you for sharing your experience. We are sorry to hear this has not gone as expected and this is not the experience we want for our customers. We take this feedback seriously and would like to look into what happened and work towards a resolution. Please contact our team at support@norovaboutique.com and we will be happy to help.

Kind regards,
Team Norova Boutique

Rated 1 out of 5 stars

A very disappointing experience.

A very disappointing experience.

The dresses I received were nothing like the quality shown on the website. The fabric felt very low quality, the stitching was uneven and wonky, the hems looked unfinished, and the skirts were misshapen when worn. One of the dresses also had mismatched black fabric between the top and skirt, which made it look completely different from the product photos.

This was not a sizing issue at all — the problem was the poor manufacturing quality and the fact that the items were not as described.

Despite the website advertising an easy and free returns process, customer service only offered a 10% refund for the whole order. They also suggested I pay more shipping costs for replacement items, even though there is no guarantee the replacements would be any better.

I requested a full refund, as I do not want to spend more money returning or replacing items that are clearly faulty and poor quality. Very frustrating and disappointing.

June 23, 2026
Unprompted review
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Reply from Norovaboutique

Hi Neda,

Thank you for sharing your experience. We are sorry to hear this has not gone as expected and this is not the experience we want for our customers. We take this feedback seriously and would like to look into what happened and work towards a resolution. Please contact our team at support@norovaboutique.com and we will be happy to help.

Kind regards,
Team Norova Boutique

Rated 5 out of 5 stars

I like clothing pieces that are simple…

I like clothing pieces that are simple to pair with other outfits and this one does that really well. It feels comfortable and has a nice appearance.

May 14, 2026
Unprompted review
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Reply from Norovaboutique

Hi Jessica,

Thank you for taking the time to share your experience.
We’re pleased to hear that the item pairs easily with other outfits and that you were satisfied with both the appearance and overall feel of the product.

We truly appreciate your feedback and hope you continue to enjoy your purchase. If you ever have any questions or need assistance, please don’t hesitate to contact us at support@norovaboutique.com.

Kind regards,
Team Norova Boutique

Rated 1 out of 5 stars

Purchase at your own risk

Purchase at your own risk. I bought 3 cardigans. Awful quality. No tags, no labels, screwed up into poor single packaging. If I want so angry it would be hilarious how much different these are to the website. I wouldn’t buy them from a jumble sale. I have asked for a full refund under the sale of goods act, I have been offered a free jumper of my choice. Horrendous. Dont touch with a barge pole.

June 20, 2026
Unprompted review
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Reply from Norovaboutique

Hi,

Thank you for sharing your experience. We are sorry to hear this has not gone as expected and this is not the experience we want for our customers. We take this feedback seriously and would like to look into what happened and work towards a resolution. Please contact our team at support@norovaboutique.com and we will be happy to help.

Kind regards,
Team Norova Boutique

Rated 1 out of 5 stars

Very bad and misleading practice

Very bad and misleading practice. Scamming people with dropshipping and a very bad return system. Quality is the worst. You have to pay return costs to China while it’s a brand based in Europe. No contact at all.

June 17, 2026
Unprompted review
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Reply from Norovaboutique

Hi Lott,

Thank you for your review. We're sorry to hear about your experience, this is not the standard we aim for. We were unable to locate an order under your name. Please reach out to us at support@norovaboutique.com with your order details and we will be happy to look into this for you.

Kind regards,
Team Norova Boutique

Rated 1 out of 5 stars

The item took age to receive and return terms not good

The item took age to receive . i ordered a black dress and it was a nasty dark grey. I asked to return it to be told I could exchange for a different item if i paid £4.95 postage , post it back to china at my expense using a tracking postage or keep it and get a 15% refund.
Beware ok if you don't need to return anything

June 4, 2026
Unprompted review
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Reply from Norovaboutique

Hi,

Thank you for sharing your experience. We are sorry to hear this has not gone as expected and this is not the experience we want for our customers. We take this feedback seriously and would like to look into what happened and work towards a resolution. Please contact our team at support@norovaboutique.com and we will be happy to help.

Kind regards,
Team Norova Boutique

Rated 2 out of 5 stars

I bought a jacket for my wife in…

I bought a jacket for my wife in November 2025, I had to return it as it was a poor fit, I returned it to the address I was given which was in china, however no refund was ever issued and I was told that it was delayed in china customs, so as yet I haven’t received any apology or refund.

December 29, 2025
Unprompted review
Norovaboutique logo

Reply from Norovaboutique

Hi Michael,

Thank you for sharing your experience. We are sorry to hear this has not gone as expected and this is not the experience we want for our customers. We take this feedback seriously and would like to look into what happened and work towards a resolution. Please contact our team at support@norovaboutique.com and we will be happy to help.

Kind regards,
Team Norova Boutique

Rated 4 out of 5 stars

The fabric appears to be of good…

The fabric appears to be of good quality and the stitching looks quite strong. Even after wearing it a few times, it still looks decent and well-kept.

March 5, 2026
Unprompted review
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Reply from Norovaboutique

Hi Lara,

Thank you for your review! Great to hear the fabric and stitching are holding up well after multiple wears.

We hope you continue to enjoy it!

Kind regards,
Team Norova Boutique

Rated 4 out of 5 stars

I appreciate that the style is simple…

I appreciate that the style is simple yet fashionable. It is suitable for everyday use and remains comfortable even when worn for long hours.

March 5, 2026
Unprompted review
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Reply from Norovaboutique

Hi Madison,

Thank you for your review! Good to hear it works well for everyday use.

We hope you continue to enjoy wearing it!

Kind regards,
Team Norova Boutique

Rated 3 out of 5 stars

The fit is okay and fairly stylish

The fit is okay and fairly stylish, and I’ve received a few compliments.

April 2, 2026
Unprompted review
Norovaboutique logo

Reply from Norovaboutique

Hi Emily,

Thank you for your review! Great to hear you've received compliments.

We hope you continue to enjoy wearing it!

Kind regards,
Team Norova Boutique

Rated 4 out of 5 stars

The material feels soft and pleasant on…

The material feels soft and pleasant on the skin. It's something I can easily wear for casual days out.

February 24, 2026
Unprompted review
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Reply from Norovaboutique

Hi Sophia,

Thank you for your review! Glad to hear the material feels comfortable on the skin and works well for casual days out.

Kind regards,
Team Norova Boutique

Rated 5 out of 5 stars

I found the design quite clean and…

I found the design quite clean and wearable for casual days. Its comfortable enough and looks good with basic outfits

February 15, 2026
Unprompted review
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Reply from Norovaboutique

Hi Fiona,

Thank you for your review! Happy to hear the design works well for casual days and pairs nicely with basic outfits.

We hope you continue to enjoy it!

Kind regards,
Team Norova Boutique

Rated 4 out of 5 stars

I appreciate clothing that feels easy…

I appreciate clothing that feels easy to wear throughout the day. The material seems decent and the overall design looks quite practical.

October 27, 2025
Unprompted review
Norovaboutique logo

Reply from Norovaboutique

Hi Freya,

Thank you for your review. We’re glad to hear that the item feels easy to wear throughout the day and that you appreciate the practical design.

We hope you enjoy wearing it.

Kind regards,
Team Norova Boutique

Rated 5 out of 5 stars

The fabric feels comfortable and warm…

The fabric feels comfortable and warm enough for cooler days. I like how it keeps things simple while still looking nice for everyday wear.

February 20, 2026
Unprompted review
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Reply from Norovaboutique

Hi Penelope,

Thank you for your kind review. We're glad to hear that the fabric feels pleasant and suitable for cooler days, and that you enjoy the simple, everyday style.

We hope you enjoy your purchase.

Kind regards,
Team Norova Boutique

Rated 4 out of 5 stars

shipping was quick and the packaging…

shipping was quick and the packaging was really nice felt like a little gift

December 30, 2025
Unprompted review
Norovaboutique logo

Reply from Norovaboutique

Hi Ruby,

Thank you for your review.
We’re glad to hear the delivery went smoothly and that you liked the packaging.

We hope you enjoy your purchase.

Kind regards,
Team Norova Boutique

Rated 4 out of 5 stars

these cardigans are perfect for…

these cardigans are perfect for layering l wear them all the time

December 18, 2025
Unprompted review
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Reply from Norovaboutique

Hi Ava,

Thank you for your lovely review!
We’re glad to hear the cardigans work well for layering and that they’ve become a regular part of your wardrobe.

We hope they continue to suit your style.

Kind regards,
Team Norova Boutique

Rated 3 out of 5 stars

the jacket looks nice but the fit wast…

the jacket looks nice but the fit wast quit what i expected material is okay but i thought it wound feel softer overall its decent but not amazing.

December 24, 2025
Unprompted review
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Reply from Norovaboutique

Hi Amelia,

Thank you for sharing your experience with us.
We’re sorry to hear that the fit and feel of the jacket were not fully what you expected. This is of course not the experience we aim to provide, and we take this kind of feedback seriously.

If you have any questions or would like further assistance, our support team is happy to help via support@norovaboutique.com. We still hope you enjoy your purchase.

Kind regards,
Team Norova Boutique

Rated 4 out of 5 stars

I love how cozy and soft this jacket…

I love how cozy and soft this jacket feels, perfect for chilly days.

December 29, 2025
Unprompted review
Norovaboutique logo

Reply from Norovaboutique

Hi Jessamine,

Thank you for your lovely review. We’re really glad to hear that you’re enjoying the jacket and that it feels cozy and soft. We hope you enjoy wearing it.

Kind regards,
Norova Boutique Team

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