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Rated 5 out of 5 stars

I absolutely love this survey panel as it doesn't take long to reach the payment threshold and my success rate with surveys is generally pretty good. Obviously I do have screenouts but they ar... See more

Company replied

Rated 1 out of 5 stars

Appalling company. Freeze your account regularly, do not advise, then up to you to unfreeze. Closed my account without informing me after many years satisfactory input. Why? My brain works too qui... See more

Company replied

Rated 1 out of 5 stars

I don't understand anything. I've been trying to redeem 100 Norstat Coins for 10 days and it's impossible. When I make the purchase, I always get two messages: the first time it says it's awaiting... See more

Rated 5 out of 5 stars

I've been doing paid surveys for quite a few years now and I have a lots of different sites I use to do my surveys, this one is by far the best I have used so far. They also sent me a Tobii eye tracke... See more

Company replied

Company details

  1. Market Researcher

Written by the company

At Norstatpanel your answers to our surveys form the data that market researchers can work with. Membership with Norstatpanel is completely free and non-binding and may be cancelled at any time. As a member you are regularly invited to take part in questionnaires and studies. Membership with Norstatpanel is by invitation only or as part of a special promotion. For reasons of research methodology, we cannot offer membership directly to those interested in participating in Norstatpanel.


Contact info


2.8

Average

TrustScore 3 out of 5

4K reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Unprofessional

Sadly since this survey company has taken over from Panelbase the whole service has gone down from surveys being long tidious boring to payment not effected in due course and you get paid only £10 even if you have more than this amount. Also their system is very confusing on all account. Unlike Panelbase, they don’t respond to your emails promptly, demonstrating lack of appreciation for the contribution from their panelist. What a sad end to Panelbase, miss it so much after being a panelist for over 4 years.

January 11, 2024
Unprompted review
Norstatpanel logo

Reply from Norstatpanel

Hi Adam - Thank you for sharing your thoughts on your experience with us

It is unfortunate that you have been having a negative experience with Norstatpanel so far. We are constantly working on improving for our panelists and ensure that everyone has the best possible time on our panel.

One area that we are particularly focusing on is ways to guarantee better targeting and quality of our surveys. Our hope is to ensure former Panelbase users of the same enjoyment while using Norstatpanel.


We appreciate any kind of constructive feedback that we can use internally to make Norstatpanel better for our users.

Kind regards
Sandra - Norstatpanel

Rated 1 out of 5 stars

Nothing short of theft

I have been doing these surveys for ages i even did an extra one which gave me £50 after alot of work my end. I claimed my money 10 x £10 bank transfers. This was 2 months ago. Ive been chasing and chasing and they barely respond when they do they say they will check then i dont hear anything from them. Nothing short of theft right now ive worked for this money. I wont stop till i receive it either!

December 21, 2023
Unprompted review
Rated 2 out of 5 stars

Not nearly as good as Panelbase was

I used to be a member of Panelbase and I really enjoyed their surveys and earned quite a bit of extra cash. Unfortunately Panelbase has now become Norstatpanel and I keep receiving surveys, but when I try to complete them I’m told the survey has closed, even though I respond as soon as I get the email. I am so disappointed in Norstatpanel, Panelbase was so much better. I do not recommend joining Norstatpanel.

December 21, 2023
Unprompted review
Norstatpanel logo

Reply from Norstatpanel

Hi Fiona - Thank you for your review and for sharing your valuable opinion.

We regret to learn that you have been having a negative experience with Norstatpanel so far.

We are constantly working on improving this for our members and ensure that everyone has the best possible time on our panel and enjoy it as much as Panelbase was enjoyed.

One area that we are particularly focusing on is ways to guarantee better targeting to minimize invites to surveys where you don’t fit the criteria. However, in the event that you are, we do provide our members with a small incentive for trying to take part in the study.

We are happy for any kind of constructive feedback that we can use internally to make Norstatpanel better for our users 😊

Kind regards
Sandra - Norstat

Rated 1 out of 5 stars

Disappointed!

Disappointed!
When dealing with Panelbase before the takeover, Panelbase kept me informed of payment progress.
According to the Norstatpanel website payments are "considered" on Mondays and there is no update on their website I'm still waiting for my payment.

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Terrible survey panel. Transferred from panelbase thinking would be smoothly and got my account frozen for no reason. Was with panelbase for years and had no issues then once it got transferred got my account frozen with a pitiful reason as to why. Would avoid at all costs as this happened coincidentally after I tried to redeem my coins.

Scam which won't pay out

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

Transfer from Panelbase

Transferred from Panelbase which has now finished.I'd never heard of Norstat and I can see why.Out of six surveys so far three I've been screened out of after completing over 75% of them.Two I completed and not been paid for.Not a patch on Panelbase longer surveys poorer incentives.Also rubbish customer service.Panelbase were so much better.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Steam gavekort?

Super fin app, hvor man kan give sin mening om mangt og meget.
Dog meget skuffet over at Steam gavekortene er væk?

December 7, 2023
Unprompted review
Norstatpanel logo

Reply from Norstatpanel

Hej Peter.

Det er nu igen muligt at købe Steam gavekort igen, de har blot været væk en kort periode.

Skulle du have yderligere henvendelser, må du endelig vende tilbage til vores support.

Du ønskes en god dag!


Med venlig hilsen,

Frederik og Norstat Teamet

Rated 5 out of 5 stars

I thing this is the best.

I've been doing paid surveys for quite a few years now and I have a lots of different sites I use to do my surveys, this one is by far the best I have used so far. They also sent me a Tobii eye tracker device which I installed on my laptop and I'm receiving rewards for using this device. This is the only survey site I can't find any faults with. I highly recommend this site. (update) They must have changed their reward system, as now its a lot easier to apply my rewards, was having difficulty before but today was very easy, whatever you have done Norstatpanel, well done.

October 11, 2023
Unprompted review
Norstatpanel logo

Reply from Norstatpanel

Hi Mike,

Thank you so much for your fantastic review and for sticking with us over the years! Your feedback truly means a lot to us! :D

Best regards,
Mille
NorstatPanel

Rated 2 out of 5 stars

They removed the £5 Amazon voucher

Why did you remove the £5 Amazon voucher? Not going to bother doing your surveys anymore if you make us wait for £10 vouchers now. £5 vouchers are worth the effort and patience but now you’re just making a joke of your users.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Love it

Love it, easy to use, good amount of surveys.

August 8, 2023
Unprompted review
Norstatpanel logo

Reply from Norstatpanel

Hello Gabriel,
Thank you for your review!
We are very happy to hear, that you enjoy the panel as much as we do ;)
Have an amazing day!
Ava-Lil and the Norstat Team

Rated 1 out of 5 stars

Incompetent customer service

I completed a survey but they disqualified me at the end of survey, I contacted with them and they replied with the usual sentence saying that I am not qualified so screened me out.

My question is why did you screen me out at the end of survey but not the beginning???

June 15, 2023
Unprompted review
Rated 2 out of 5 stars

No issues obtaining vouchers however,

No issues obtaining vouchers however, all the prize winners appear to be in Europe. I have asked the UK eligibility to win question twice and got no response. Is this because they are based in Denmark perhaps ?

June 12, 2023
Unprompted review
Rated 4 out of 5 stars

Simple, easy, legit.

Works well. I don’t understand the complaints saying the vouchers don’t work etc. I’ve been using Norstat for about six months and made enough for an Amazon voucher that worked perfectly. You won’t make huge amounts of money using Norstat but it’s all legit, easy to use and doesn’t take long to fill out most survey.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Works well

I've been with Norstat for a while now and they've been very good so far and I've had absolutely no issues.

April 14, 2023
Unprompted review
Norstatpanel logo

Reply from Norstatpanel

Hi Saad,

Thank you so much for your review! :)

I am glad to hear that you like being a part of Norstat.

Best regards,
Julie, Norstat.

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