I have used this company a few times now, their gear is made with quality materials that are built to last and the fit is always spot on. If you looking for high end quality hiking gear I completely r... See more
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Northbound Dry Shield Jacket. This jacket is nice blend of functionality, rain protection and comfort. I find that this jacket, used as part of a layering system for late winter a very effective f... See more
Company replied
NBG has providing Bravery In Arms Jackets and Adventure pants since 2021. It really helped us, keeping our filming crew warm and comfortable spending long days filming outdoors during the Fall of 20... See more
Company replied
Absolutely terrible customer service, string you along, delayed responses, and rejected warranty claim is the reason for my bad review. Pants arrived with a hole chewed by a rodent and package was ful... See more
Company replied
Company details
Written by the company
The worlds best winter pants made by outdoorsmen, for outdoorsmen.
Contact info
Canada
- northboundgear.co
3.3
Average
569 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have used this company a few times…
I have used this company a few times now, their gear is made with quality materials that are built to last and the fit is always spot on. If you looking for high end quality hiking gear I completely recommend you check them out. You may have to wait a week before you receive your items but this is a Canada based company and delivery is usually free.
April 1, 2026
Unprompted review
There is no rating for this company…
There is no rating for this company except for a MINUS 10. I needed to return a pair of slacks. BTW, don’t be fooled into thinking their gear is made in Canada, it’s manufactured in China.
1) email was necessary to request if I could return them. What??
2) days past, NBG (northbound Gear) requested photos!?? Again, What??
3) emailed photos, days past
4) received permission to return slacks
5) boxed them up and went to USPS. $68 and completion of USPS customs paperwork to return $102 slacks.
6) tracking number indicates they received the package on 02/08/2026 at 3:42 pm. It is now 3/18/2026
7) NBG claims it isn’t registered in their returns “yet” even though they acknowledged my tracking number information receiving it on 02/08. WTF 🤬
8) I recommend to AVOID NBG!!!! I can’t prove it’s a scam, but if I see a dog, and it barks like a dog, and 💩 like a dog, I’m pretty certain it’s a dog.
February 2, 2026
Unprompted review
Reply from Northboundgear
Hi Joel,
Thanks for taking the time to share your experience. We're really sorry for the hassle. We always want refunds to be quick, but we do have a process: first we check the condition of returned items, then we confirm they’ve arrived safely at our warehouse. In your case, we hadn’t received that confirmation right away, which caused the delay. Once everything was verified with our returns team, your refund was processed.
About the shipping cost—we know $68 is a lot, and we’re really sorry. International shipping and tariffs can add up fast. While our policy doesn’t cover return shipping, we sent you an email with some ways to make it easier—please check your inbox.
We also want to reassure you that we’re a legitimate company and are committed to making this right. Your feedback helps us improve and makes future returns smoother. We appreciate your patience and understanding, and we’re grateful you gave us the chance to sort this out.
Northbound Dry Shield Jacket
Northbound Dry Shield Jacket.
This jacket is nice blend of functionality, rain protection and comfort. I find that this jacket, used as part of a layering system for late winter a very effective for protection from winter winds and temperatures. I often use this jacket for hiking, but ventilation of trapped warm here from backpack straps can lead to sweating. Even with the issue of ventilation, I am still using this jacket as a primary outter shell for all my outdoor adventures Overall 4 stars out of 5
March 12, 2026
Unprompted review
Reply from Northboundgear
Hi Locke,
Thank you for taking the time to share your thoughtful review. We're glad to hear the jacket has been serving you well as part of your layering system and that it’s been a reliable outer shell for your hiking and outdoor adventures.
We also appreciate your feedback regarding ventilation when wearing a backpack. Insights like this are very valuable as we continue working to improve our products.
Thank you again for your support and for choosing Northbound Gear for your adventures!
Here’s my update on this company
Here’s my update on this company. It took them a month and a half 25 emails they still did nothing about returning my money. I called customer service and the person decided that I better get my money now which I did and now you lost me and a lot of my friends because we found the other side of the company that makes the same stuff just uses a different name and a different style same exact material for less than half the price their other name they go by on Amazon is Postropaky
March 2, 2026
Unprompted review
Reply from Northboundgear
Hi Thomas,
Thank you for sharing your feedback. We’re sorry that you had to send several follow-ups regarding your request. While we do have internal processes that we follow when handling refunds, we understand that the situation was frustrating.
We can confirm that your refund has already been processed. We appreciate the support you gave our brand, and we’re sorry that your experience with us left you feeling disappointed.
If you ever have questions or would like to reach out in the future, please feel free to contact us at info@northboundgear.co and our team will be happy to assist.
Thank you again for your feedback.
Very Happy
I accidently ordered the wrong size and contacted the company. No problem in making the exchange, which came in a timely manner. The quality and look of the pants are excellent. I'm very happy with my experience with Northbound
March 6, 2026
Unprompted review
Reply from Northboundgear
Hi Gord,
Thank you so much for taking the time to share your experience. We're really glad to hear that the exchange process went smoothly and that you’re happy with the quality and look of the pants.
Your kind words truly mean a lot to our team, and we’re grateful for your support. If there’s ever anything else we can help you with, please don’t hesitate to reach out.
Warm regards,
Northbound Gear Team
Great for Deer stalking
Bought some adventure trousers for Deer stalking in the UK, I’m really impressed with them. Love the thickness, really warm for cold conditions in Scotland. I really like that the are elasticated and fleece lined. I will buy these again in future, I prefer them to my Kuiu trousers that are more than double the price and not as durable. The only negative is the postage time to the UK was around 2 weeks.
February 8, 2026
Unprompted review
Reply from Northboundgear
Thank you so much for your great feedback, Phil!
We’re thrilled to hear the Adventure Trousers are keeping you warm during deer stalking in Scotland — that’s exactly what they’re designed for. It’s fantastic to know you’re happy with the thickness, fleece lining, and durability.
We really appreciate you choosing us, especially with so many options out there.
We also understand that the 2-week delivery time to the UK isn’t ideal, and we’re continuously working on improving our shipping times.
Thanks again for your support — we look forward to having you back!
Absolutely terrible customer service
Absolutely terrible customer service, string you along, delayed responses, and rejected warranty claim is the reason for my bad review. Pants arrived with a hole chewed by a rodent and package was full of feces. They said it was outside of thier 60 day warranty window which it was not and then they would re-look at it and no response. Buyer beware, they dont care about thier customers just want to ship products out the door.
December 26, 2025
Unprompted review
Reply from Northboundgear
Hi Mike,
We’re really sorry to hear about your experience — especially receiving an item in that condition. That’s absolutely not the experience we want for any of our customers.
We also apologize for any delays in communication or confusion regarding the warranty window. That’s never our intention, and we understand how frustrating that must feel.
We'll review this again as a priority and work toward a proper resolution. We truly care about our customers and want to make this right.
Quality of product poor
Quality of product poor, service also poor. Bought a pair of adventure pants. Initial impression was good, if quite loose on the waist, but that's what belts are for. They didn't last very long before the outer started detaching itself from the inner material. Also they are advertised as water resistant. Initially they will resist the water being poured over them test as in the videos, but that doesn't last long. Even then when new, they will quickly soak through in a rain shower. This gets worse and worse and after 10 wears, they are pretty much a sponge and it's better wearing almost anything else. I tried reproofing and that didn't help. I did contact Northboungear, but the response was that the pants had been washed and worn so they couldn't help. Silly me buying trousers to wear them instead of framing them and putting them up on the wall.
Edit based on reply: I didn’t expect gore tex, but after about 3 wears these just absorb water. Jeans are better. I didn’t expect gore reach out and they didn’t try and help, just got fobbed off. Buy some off AliExpress instead
January 20, 2026
Unprompted review
Reply from Northboundgear
Hi Peter,
I’m really sorry for the frustration this has caused you. I completely understand how disappointing it must be when a product doesn’t perform as expected, especially after looking forward to using it.
Just to clarify, the adventure pants are water-resistant, not fully waterproof, so they can handle light moisture but aren’t designed to stay dry in heavy rain over time. That said, I completely understand your concerns about the wear issues you’ve described—it shouldn’t feel like a “sponge” after only a few wears.
We’d really like to help find a solution for you, but we don’t have your order number on hand. If you could reach out to us directly at info@northboundgear.co, we’ll do our best to sort this out for you.
Thank you for taking the time to share your honest experience—I genuinely appreciate it, and again, I’m very sorry for the hassle this has caused.
Absoluted disgusting company to deal with
Ordered a pair of trousers on Nov 29 fit was so bad arranged to return at a cost of £23. Received tracking number from R Mail. The item arrived in Canada on 18th December an attempt to deliver was made on Dec 18th. Tracking says No Answer and note left stating item avaialable for collection or contact to arrange redelivery. After 5 or 6 messages via contact page I keep being fobbed off with "we look into this". This sham company know my item is ready for collection and no advice regarding my refund. AVOID
December 18, 2025
Unprompted review
Reply from Northboundgear
Hi Ros,
We’re truly sorry for the frustration this has caused and completely understand how annoying it must have been dealing with the tracking issues while waiting for your refund.
We do have a process for refunds that requires us to receive the returned item before we can issue it. We really appreciate your patience while this was being handled. We’ve checked with our accounting department, and we’re happy to confirm that your refund has already been processed.
While we would love to have you as part of the Northbound Gear family, we completely understand your frustration and hope we might have the opportunity to serve you again in the future. Thank you again for your patience—it truly means a lot to us.
All the best,
The Northbound Gear Team
We purchased a pair of pants and the…
We purchased a pair of pants and the arrived on time. The quality was very poor so we returned them. It has been 7 weeks and still no refund even though every week we get an assurance that the refund is being processed.... this is a total scam site, run from a garage in Ontario...no warehouse or even a business address....just a UPS drop off box...a total scam....avoid.
November 20, 2025
Unprompted review
Reply from Northboundgear
Hi Ray,
Thank you for sharing your feedback. We’re very sorry to hear about the frustration you’ve experienced — we completely understand why this has been upsetting.
We want to clarify that Northbound Gear is a legitimate company, and we take customer concerns very seriously. Our return policy, including return shipping costs and restocking fees, is clearly outlined on our website. We understand this may not have been what you expected, and we appreciate your patience while we follow our process.
Regarding your refund, I personally checked our records and can confirm that it was processed on December 12. While we cannot comment on individual transactions publicly, one of our support team members will reach out to you directly with the details to ensure everything is clear.
We value your feedback and your trust, and we hope this helps clarify the situation.
Poor Customer Service…
I purchased a pair of the Adventure Trousers, it took weeks for them to be delivered and had to chase them. When they eventually arrived I was very pleased with the product, so much so I thought I would purchase two additional pairs as Christmas presents for a friend and as part of their Black Friday Promotion. They failed to honour the promotion and when I tried to place the order they were at full price, I have sent several email requesting they honoured the promotion but response to date from Customer Service has been poor.
December 11, 2025
Unprompted review
Reply from Northboundgear
Hi Anthony,
Thank you so much for taking the time to share your experience. I completely understand how frustrating this must have been — especially after you loved the Adventure Pants and wanted to give them as gifts. We really want to make this right for you.
We’ve tried to locate your order information to handle this directly, but we haven’t been able to find it under your name. Please email us at info@northboundgear.co and I’ll personally work with our team to make sure the promotion issue is resolved and your additional pairs are sorted as quickly as possible.
Your support and patience mean a lot to us, and we genuinely hope we can turn this around and restore your confidence. We want you to have the experience you expected and deserve.
Looking forward to getting this fixed for you.
Northbound Gear Adventure trousers and belt
I ordered a pair of the Adventure trousers and belt after reading several reviews on YouTube and the Internet. I ride a recumbent trike and walk our dogs so I've been looking for a pair of rugged, warm and comfortable trousers to cover both. Other trousers I've bought have been very lightweight and usually too tight even with the largest size and have worn out within a very short period of time ie a few months. I ordered the belt as extra security for when I lose a bit of weight. The price of £88 (discounted from over £130) may sound a lot but in comparison to what I've seen elsewhere that is a very reasonable price. They are very comfortable and warm with a good fit and some give thanks to the elasticity of the material which is of a very high quality and heavy duty. I've been walking and out riding my recumbent trike and they are fantastic. There was some confusion over the tracking link that I was sent but I emailed their customer service and it was resolved in a few hours. I have since ordered another pair in camouflage pattern
November 13, 2025
Unprompted review
Reply from Northboundgear
Hi Gordon,
Thank you so much for sharing your experience! We’re happy to hear the pants and belt are keeping you comfortable and warm on your trike rides and dog walks. It’s fantastic to know the fit and quality are hitting the mark.
We’re excited that you’ve already ordered another pair in camouflage — we hope you love them too!
Thanks again for your support, it really means a lot to us, Gordon!
10/10
10/10 — couldn’t have gone any better. I was a bit unsure at first since I’m in the UK, but my order arrived much faster than expected. Everything was perfectly packaged, the quality is spot on, and the customer service has been brilliant. Casey was more than helpful with my order — honestly couldn’t ask for more.
October 16, 2025
Unprompted review
Reply from Northboundgear
Hi Aiden,
Thank you so much for your fantastic review! We’re thrilled to hear your order arrived quickly and that everything met your expectations. It’s wonderful to know the packaging, quality, and customer service — especially Casey’s help — made such a positive impression.
We really appreciate your support and kind words!
My first impression
My first impression:
I have been an outdoor writer/photographer for over 30years here in Canada. Over that time, I have had the pleasure of testing, promoting and writing reviews for all kinds of outdoor products, from fishing products to hunting products and apparel to safety kits for the outdoorsman/woman.
During that time I've found and featured products that met the description of same. Some of those products worked well as intended, while others just worked well at attracting consumers.
It is, in my humble opinion, that I can write (and am pleased to) with all the conviction and commitment I can muster, your 'adventure pants and cap' not only met product expectations in the outdoors but exceeded them thoroughly. The pants were a great fit. They were warm and dry, even in a heavy wind and rain soaked photo excursion.
There was no hindrance of movement or riding-up of the pant legs. The material for knee protection proved to be a blessing while kneeling on soaked grass/stone. Your extra, zippered pockets kept wiping cloths dry and within reach for cleaning camera lenses. The 'N' cap kept the rain off my weathered head and camera while shooting.
I believe it's time for another pair and a look at a winter jacket that would come in handy during our -20F winters that last for 4-5 months.
Northbound Gear, thank you for being a trusted partner in my wildlife photography endeavors.
October 21, 2025
Unprompted review
Reply from Northboundgear
Hi Milton,
Thank you so much for your kind review! We’re happy to hear that the Adventure Pants and cap worked so well for your outdoor photography. It’s great to know the fit, warmth, and practical features made a real difference.
We’d be happy to help you with another pair or a winter jacket for those cold Canadian winters.
Thanks again for your support!
Great products, great team
The gear is worth the money, it is high quality and does what you're promised it does. I've worn their pants all around the globe and they've all done well despite being battered and tested by the weather and terrain.
September 10, 2025
Unprompted review
Reply from Northboundgear
Hi Wei,
Thank you so much for sharing your experience! We’re thrilled to hear our gear has been with you all around the globe and held up through tough weather and terrain. Feedback like yours means the world to us.
We truly appreciate your trust and support — it motivates us to keep creating gear you can always count on. Here’s to many more incredible adventures ahead!
Best,
The Northbound Gear Team
Temu pants
Took far too long to recieve my order. Order shipped from China from this "Canadian" company. Once I finally did recieve my order it was underwhelming for the price.
I did find the identical pants on temu, I ordered the temu pants to compare and they are indeed identical. Don't waste your money.
October 28, 2024
Unprompted review
Reply from Northboundgear
Hi Roger,
Thanks so much for sharing your thoughts — we really appreciate your honesty and understand where you’re coming from. While we’re a Canadian company, our gear is made in trusted facilities across Europe and China. Our shipping can take 10–21 days, as noted on our website, and we understand that waiting can be frustrating.
Quality is incredibly important to us, and every product goes through thorough testing to ensure durability and performance before it reaches our customers. We also want to clarify that we’re not affiliated with Temu — our products are designed and crafted by our team with adventure and reliability in mind.
That said, we completely understand if this particular product didn’t meet your expectations. If you’d like to return it, just reach out to us at info@northboundgear.co, and we’ll make sure the process is smooth.
Thanks again, Roger — your feedback helps us improve and means a lot to our team.
NBG Partners of Bravery In Arms…
NBG has providing Bravery In Arms Jackets and Adventure pants since 2021. It really helped us, keeping our filming crew warm and comfortable spending long days filming outdoors during the Fall of 2021 accross Italy's mountainous terrain during the filming of D-Day Dodgers of Canada documentary series, and in April 2025 while filming Path To Total Victory in the Netherlands. As Proud Canadians we are thrilled to partner with NBG. Visit our YouTube Channel Bravery In Arms!!! Custos Memoriae.
April 17, 2025
Unprompted review
Reply from Northboundgear
Hi Roger,
Thank you so much for your kind words and continued support. We value you and the Bravery In Arms team, and we’re honoured that Northbound Gear has been part of your journey since 2021.
Your work means a great deal, and we’re grateful to stand alongside you!
The Perfect Purchase!
I took advantage of a special offer knowing that ordering on line can be risky as it pertains to size and getting what you think you are paying for. These are exactly the kind of quality I've been shopping all over for. The exact same materials as the more extreme priced brands in the outdoor markets. The Men's Adventure Water resistant pants are as they describe with heavy duty construction, lightweight and an absolute perfect fit!!
August 12, 2025
Unprompted review
Reply from Northboundgear
Hi Randy,
Thank you for taking the time to share your experience! We’re so pleased to hear that the Men’s Adventure Water-Resistant Pants matched exactly what you were hoping for—in quality, fit, and performance. Knowing they’ve met your expectations and compare to high-end outdoor brands means a lot to us.
We appreciate your trust in ordering online and are glad we could deliver gear that’s ready for your adventures.
Best regards,
Northbound Gear Team.
Recently purchased adventure pants
Recently purchased adventure pants, decided to change colours. Anna was excellent made the change asap. Pants fit great true to size. My wife now wants some and I’m buying a second pair. Awesome.
July 8, 2025
Unprompted review
Reply from Northboundgear
Hi Mike,
We’re glad to hear that Anna from our customer support team was able to assist you with your color change so quickly, and that your Adventure Pants are the perfect fit. It’s even better knowing you’re enjoying them enough to get a second pair—and that your wife will be joining the Northbound Gear family as well!
Thank you for your trust and support. We look forward to gearing you both up for many more adventures ahead.
Best regards,
Northbound Gear Team.
Bought a pair of their trousers and…
Bought a pair of their trousers and within 45 days the zip on the rear pocket came away. Considering how expensive they are I would have thought they would have lasted longer that that. Think twice about buying them as in my experience the quality had gone downhill since I bought some about 3 years agow
June 30, 2025
Unprompted review
Reply from Northboundgear
Hi Sam,
We appreciate you sharing your feedback, and we’re sorry to hear about the issue with your pants. We’d like the opportunity to review this and see how we can make it right.
Could you please send your order number and details directly to info@northboundgear.co so we can assist you further?
Thank you for bringing this to our attention.
Best regards,
Northbound Gear Team.
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