Northeastpetshop Reviews 

Avoid!!!! One star is too many. Absolutely awful service, or lack of. Ordered twice, 1st time order was changed after payment without it being discussed with me, refund requested. Second time it hasn’t arrived! Was told it would be chased up but nothing. Refund requested again!!! Seriously terrible customer service when it comes to the web site. If you can’t run it properly just close it and stick to store sales. Stop messing people around with your complete lack of competence. Worst online shopping experience I’ve ever had.

placed 2 orders and both were cancelled!!
worst part is i wasn't told via email, i had to log into their website to find out.. their reason for not sending the items out when i did speak to someone on the talk option on their website was the supplier (anco) was out of stock - why sell something if they haven't got it in their own stock/store/warehouse or whether they hold their stock?? just beyond ridiculous tbh!!

absolutely wouldn't recommend if for the lack of communication alone.
very bad service... since found a much better supplier & won't be wasting any more time with this particular shop.

Definitely wouldn't recommend this company; placed a large order for goods for my rabbits and although I did receive a confirmation email they then didn't communicate with me again until I emailed them to ask when I'd be getting my order. When it did arrive, two of the items were out of date and one was wrong, all had to be binned. There are so many excellent pet supply companies online that it just isn't worth giving your hard earned money to such a disappointing one.

Terrible experience, they took my money on the day I ordered and I've heard nothing since. I've chased with an email and have been ignored. I'll now contact my credit card company to get the money back. Another scam website that takes the money and doesn't deliver 😒

I see most reviews on here are one star reviews and saying the order was not received.
My experience was somewhat different.
It’s true that it can be difficult to contact them by phone but if you use Messenger they reply quickly.
My order was delivered on the same day they received the items from their supplier. They contacted me to let me know it was coming and again when 10 minutes away
The price was the best I could find in the UK.
I can recommend them and will certainly have no hesitation to buy from them again.

I placed an order on 16th January and payment of £48.46 was taken from my bank on 20th January. I've not received my order and had no reply to my emails and no answer to phone calls.
Wish I had checked reviews before placing order.
Avoid this company.

Ordered item in November - never received. Have emailed multiple times and no response. Have phoned many times and nobody answers.
Looking at other peoples reviews here it looks like money being taken and nothing happening. This is just theft/fraud. Then yesterday to top it received a spam email from them suggesting I subscribe for pet food with them! Not a hope........

Item not received. Owners told us it had been delivered and showed a picture of a parcel at a front door, but not ours or any neighbour. His own website( shop) says the parcel has not yet been sent and he can’t provide a tracking number. His customer service number has been disconnected and he won’t reply to emails.

Absolutely terrible, ordered items and after hearing nothing for 2 weeks emailed asking where my order was, received a response saying item still out of stock and can have a refund if I can't wait any longer! Item was in stock when I ordered they just took my money and didn't even apologise!

My order has not been delivered and I have tried to ring almost every day for a week all through the day and the number has rung out! There is supposed to be a Facebook page, but I can't find that either. I want my money back!

Fantastic company.bend over backwards for you!! I am not even in the area ....I am in Wales and the will sort and send my orders hasselt free x

I ordered Ram/Lamb feed and received a sheep course mix. You have to be so careful what you feed rams which was explained to them.

I don’t dispute the product as it was NOT what I received but AVOID the seller as we have had nothing but aggravation for past month. I ordered the product for rams and received the wrong item. I contacted them and they said they would replace it.

They arranged for collection without notify me so I didn’t have it ready. I informed them that I had opened it beforehand.

After 2 weeks they receive a replacement but contacted me and said it is OK for rams and they returned the SAME bag not a replacement. I informed the shop beforehand I wasn’t happy about that because it didn’t have a full ingredient label on and I only have their word for it (bearing in mind the product is NOT what I ordered)!

How would they feel if they ordered a gluten free cereal from a supermarket and received the wrong item sent it back to be sent the same product and be told it’s ok?!