northernboots.ca Reviews 63

TLDR: Requested a refund for an order that they did not ship to me. They would not refund. The credit card company had my back!

Ordered work shorts at the beginning of the summer. NB responded immediately letting me know they were getting the order ready. Over a week later they email letting me know there would be a delay.

2 months later I emailed letting them know I would like to cancel my order and get a refund. 4 days, 3 back and forths later, I called my cc and had the charges reversed.

DO NOT ORDER FROM NB. THEY DO NOT STAND BEHIND THEIR PRODUCTS.

If they had just refunded the shorts as I had requested, I would have ordered from them again next year. They have just lost a customer and a woman in the trades who really loves recommending great places for workwear.

Hadn't checked the reviews as I had purchased my favourite work pants from them earlier in the year and was happy with the pants themselves.

I ordered a pair of boots, a guy texted me to say they were out of that color. So I canceled my order. Despite several emails, I still have not received my refund. I wonder if they are thieves.

Didn't ship anything this is a scam!
Buyer beware!

Northern Boots provided a great experience. The boots exceeded my expectations - top-notch quality all the way. I'm very happy with everything in general.

DO NOT BELIEVE the positive reviews on this website. Trustpilot, shame on you for not screening the people to post reviews.

Trust me, nothernernboots.ca is a SCAM. Be smart, look at their website. There is no phone number. Their store address is a PO Box. Be smart people, do not support these scam companies.

AND, do not support Shopify websites. Shopify does NOTHING to shut these scams down. All they care about is the almighty dollar... they will collect it from SCAMMERS over protecting the public. Just Google "Shopify Reviews" to see how really bad they are.

Here's how to determine a Shopify website to stay away from:

The easiest and most reliable method to check if a website is using Shopify is to check the presence of the global 'Shopify' JavaScript variable on the page. To do this, open the developer tools (Option + ⌘ + I on macOS, or Shift + CTRL + I on Windows/Linux) and type 'Shopify' in the console, followed by return. If Shopify is in use, you will see a JavaScript object in the output. If not, you will see an error saying 'Shopify is not defined'.

Got a pair of boots. Shipped quickly and no hassle. Great experience!

Great experience throughout my purchase. 10/10 would recommend.

Customer service was amazing!! Highly recommend.

I had recently made a purchase from a site with a similar name and to my disappointment nothing had arrived and I could not contact the store. I had then reached out to Northernboots.ca and I had the complete opposite interaction. The seller was kind enough to explain to me that they are not related to the other site. Not only that they took me through their products and help me find what I needed. Would like to thank the team at Northernboots.ca for their time!

Worse customer service ever!!!!
Never received item ordered. Getting the runaround with their stupid emails in the middle of the night. Still haven't received my refund!!!! What a SCAM!!!!

Purchased some pants a couple weeks ago and personally had them arrived with no issues. Seems some people here had issues with shipping, but it went smoothly with me. As with all businesses, things can happen and I'm sure they're doing their very best to satisfy all their customers. Glad to buy again from them!

Great customer service, friendly and responded quickly to inquires!

Ordered the wrong size shoe when placing the order. I immediately contacted them to have it corrected before it was shipped out. They were very patient and responsive which made the process seamless.

Fast shipping and very responsive! Thanks for your great service

Great customer service, highly recommend supporting this small family business

I placed an order for a pair of boots. After 5 business days, I still hadn't received any message telling me that my order had been shipped. I contacted the service by mail and they said it could take up to 10 business days. I patiently waited but still hadn't received any shipping information. I contacted the service once more to be informed that: "we are still experiencing backlogs in your item due to operational changes and logistic issues". I asked for a refund explaining that we needed the boots quickly. I was told that my request was transfered to the finance department. I still haven't received my refund.

SCAM!!!!!!
I should have read the comments here before ordering! I have had the same experience as the others. Placed an order 6 weeks ago and have not even received any tracking info, let alone my order. Emails bakc and forth with respeonses from them meaning absolutely nothing.
DO NOT ORDER.

Placed a order on June 27th ,it's now July 23rd . My order still isn't shipped out .sent emails and they keep saying due to back log order will be shipped asap.

We require a large size / wide work shoe. Northern Boots has these available always in stock. Orders are shipped very quickly and quality of the shoes is excellent. We have ordered 3 pairs in last 2 years and never been disappointed.