Northern Garms Reviews 

623
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I have ordered 5 pair of the joggers including the cargo trousers and I couldn't be happier with the fit and style. I had a small problem with 2 pair of trousers which the company took care of for me... See more

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish from Jules & her team!! So happy with the quality of our new branded clothing 👏

Rated 4 out of 5 stars

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour. Less then 24hrs later, proper size item w... See more

Company replied

Rated 1 out of 5 stars

i paid for block hoody that look amazing after washing on its own on right temp i dried it hanging in airing room then putting the top on the name of the company peeeling off be carful bying from th... See more

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3.9

Great

TrustScore 4 out of 5

623 reviews

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Replied to 72% of negative reviews

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3.9

All reviews

(623)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

BEST SHERPA HOODIES EVER!

I now own 10 Sherpa Hoodies… all different colours and designs. The oldest is over 3years old and has been heavily used, BUT still going strong! They hold there shape perfectly after a million washes! These are my GO TO jumpers!
I’m comparing these to my £250 polartec TAD and Thrudark Hoodies and now I will only ever buy more of these!

Service/ postage ect is always perfect!

Just ordered two more, so soon to own 12 of these Sherpas!

February 14, 2024
Unprompted review
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Reply from Northern Garms

Hi Nick,

Wow! You're building quite the collection! Its great to see you loving our sherpas so much and they're keeping you nice and snug!

Thank you for your continued custom and we hope to see you again soon!

Hannah

Rated 5 out of 5 stars

I love my trousers

I love my trousers! Great material, great fit , and this company is always doing a fantastic job being up to date with the styles.

January 25, 2024
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Reply from Northern Garms

Hi Rey,

Thank you for your great feedback. Its good to know we are ticking all the right boxes.

Thank you for your custom and we hope to see you again soon!
Hannah

Rated 5 out of 5 stars

Really pleased

Really pleased, bargain on the sale a really nice fit and top quality material, will be purchasing more from them.

February 12, 2024
Unprompted review
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Reply from Northern Garms

Hi Mark,

Great to see you happy with your order!

Thank you for your review and your custom; we hope to see you again soon!
Hannah

Rated 5 out of 5 stars

sherpa hoodies

Super comfy sherpa hoodies! And very quick delivery. Definitely recommend

February 10, 2024
Unprompted review
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Reply from Northern Garms

Good Morning,

Thank you for your great feedback! Its great to see you happy with your new sherpa!

Thank you for you custom and we hope to see you again soon!

Hannah

Rated 1 out of 5 stars

Absolutely scumbags

Absolutely scumbags, they send items out and give you fake addresses to send items back and refuse to pay you a refund. Clothing is also rubbish quality. PLEASE DO NOT ORDER FROM THIS WEBSITE OR YOU WILL GET CAUGHT LIKE I HAVE

February 6, 2024
Unprompted review
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Reply from Northern Garms

Hi Nathan,

I can assure you that the returns address we provide for returns is not a fake one; it is the address of our warehouse where returns are dealt with where we receive return with no issues.

If you could email us with what the issue was with your return and how you deem the address fake, we will be more than happy to help.

Hannah

Rated 5 out of 5 stars

Quality gear

Quality gear, really happy with the sherpa’s and cargos

February 8, 2024
Unprompted review
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Reply from Northern Garms

Hi Jonathan,

Thank you for your great review! We're so pleased you're happy with your new cargos and sherpa.

Thank you for your custom and we hope to see you again soon!
Hannah

Rated 5 out of 5 stars

Awesome hoodie

Fast delivery.. quality packaging... quality item.. perfect fit and quality material. Will defo be using Northern Garms again.

January 30, 2024
Unprompted review
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Reply from Northern Garms

Hi Robert,

Great to see we ticked all the right boxes!

Thank you for your custom and we hope to see you again soon!
Hannah

Rated 5 out of 5 stars

Warm and comfortable

We are used to cold weather here in Quebec, and I was sceptical about thiese Sherpas to start with , and now i absolutely love it! surprisingly warm and extremely comfortable. Easy to wash in a machine and looks great after every time.

January 4, 2024
Unprompted review
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Reply from Northern Garms

Hi Chucky,

Thank you for your great review! Its great that your new sherpa is keeping you snug in that Canadian weather!

Thank you for your custom and we hope to see you again soon!

Enjoy!
Hannah

Rated 5 out of 5 stars

Fast shipment

Fast shipment, the quality is as good as promised and a great customer service.

Would highly recommend.

February 4, 2024
Unprompted review
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Reply from Northern Garms

Hi Michael,

Great to see your experience with us was a positive one. Thank you for your custom and your great review!

Enjoy!
Hannah

Rated 1 out of 5 stars

A Sherpa hoodie I ordered for a…

A Sherpa hoodie I ordered for a Christmas present has started to come away at the seem on the cuff. I have tried to message Northern Garms twice but have had no reply. Poor customer service and questionable quality as the hoodie has only been worn a handful of times and only washed once.

** I have received a response from Northern garms stating as this was purchased 2 months ago the cannot "assist" any further. I have replied to Northern Garms stating that faulty items, as per consumer law, have a 6 month window to be returned. With the onus being on the retailer to prove the item was not faulty. As explained to Northern Garms the item was purchased for a Christmas gift, worn only a small number of times and washed once. There should be no reason why the cuff would come away other than a faulty item being supplied.

February 4, 2024
Unprompted review
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Reply from Northern Garms

Hi Mark

As you messaged on a weekend we are closed, We have now responded to you.

We have a 30 day period that any faults need to be reported after this time we we are unable to proceed with assistance due to the act below

The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days

As previously stated we are always happy to help customers please email info@northerngarms.co.uk

Rated 5 out of 5 stars

I don’t normally take the time to give…

I don’t normally take the time to give reviews for any company, but Northern Garms deserves nothing but high praise! Not only are their pieces incredibly comfortable, VERY well made and worth every penny, but their customer service is top-notch as well. I ordered a small and a medium just to make sure I was getting the correct fit, and Gavin made sure to get back to me much sooner than I was expecting, to let me know that I can definitely (and easily) switch out the size that doesn’t fit, for one that does. I always love finding new (to me) companies that make amazing products, because they’re few and far between these days, so when I do find one, I run with everything I can get my hands on. That all being said, I’m sure it comes as no surprise that I highly recommend you grab as many pieces as you can, bc it’s only the great brands that make limited runs of quality gear. Very well done!

February 1, 2024
Unprompted review
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Reply from Northern Garms

Hi Brandt,

Thank you for your great review! Its great to see you were happy with your order and also the service you received.

Enjoy your new clothes and we hope to see you again soon!

Hannah

Rated 5 out of 5 stars

Shepa ice

Great comunication from the moment you order to the time its delivered, the app is clear and easy to use and the garments are comfortable and they fit well..i have just ordered my fourth item..northern garms are quickly becoming my go to clothing company

February 2, 2024
Unprompted review
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Reply from Northern Garms

Hi Scott,

Thank you for your review and your custom.

Great to see you're happy with your order and the service you experienced with us.

We hope to see you again soon,
Hannah

Rated 5 out of 5 stars

Hoodie woodie

Let me tell ya if the goodies Hoodies don’t keep ya warm the customer service will
There great’

February 1, 2024
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Martin,

Thank you for your great review! Its great to see the experience you had with us was a positive one!

Thank you for your custom and we hope to see you again soon!
Hannah

Rated 4 out of 5 stars

Service review and the product review

Ordered a second order of a Sherpa hoody. Yes pricey but it is very warm and of good quality. Washes well too. Had the delivery with the wrong colour despite invoice enclosed stating the right colour. Emailed customer service who explained next steps, sent me a postage label to return, communication was excellent and expressed me the correct colour as soon as I provided proof of return. Everyone makes mistakes but it’s the customer service and how they rectify it that makes a company a higher rating for me. So they get high stars for addressing the problem and rectifying it quickly, efficiently and without too much of inconvenience from me. The quality of the clothes are of a good standard so for me personally the price reflects the product. I wouldn’t pay anymore though.

January 31, 2024
Unprompted review
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Reply from Northern Garms

Hi Vic,

Thank you for your review. I'm sorry you had this issue but glad it was rectified quickly for you.

We hope to see you again soon and thank you for your custom.

Hannah

Rated 5 out of 5 stars

Great Sherpas

Great Sherpas, received one as a Christmas gift and bought myself another before the new year. Also great customer service throughout purchases.

January 31, 2024
Unprompted review
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Reply from Northern Garms

Hi Richard,

Great to see you're happy with your sherpas and the service you received from us.

Thank you for your review and your custom; we hope to see you again soon!
Hannah

Rated 5 out of 5 stars

This is by far the best hoodies I…

This is by far the best hoodies I bought. I was debating for sometime if I should get it but hands down. It’s the warmest yet comfiest clothing I ever bout. Will definitely purchase more in the future

January 22, 2024
Unprompted review
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Reply from Northern Garms

Hi Raymond,

Thank you for your great review and your custom.

Its great to see you so happy with your order.

We hope to see you again soon!
Hannah

Rated 5 out of 5 stars

Great experience - will purchase more!

I was unsure about ordering as with any retailer advertised on social media I tend to be weary - especially given some negative reviews online.

My first order came really quickly and everything was as described: x2 jeans and a Sherpa. Both great quality and comfortable. My only criticism was the webbing on the jeans being a little too weak however that is not a dealbreaker for me.

I have ordered more jeans and another Sherpa and am awaiting their arrival however trust that the items will be a good standard!

Will order more items in future and hope to see them expand with their products.

January 25, 2024
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Samual,

Thank you for your review and your custom. Its great to see you happy with your orders.

Enjoy!
Hannah

Rated 5 out of 5 stars

Gavin was very helpful and the company…

Gavin was very helpful and the company were great to deal with.

I will certainly continue to shop at Northern Garms.

January 19, 2024
Unprompted review
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Reply from Northern Garms

Good Morning,

Thank you for your review and your custom; it's great to see you're happy with your order and the service you received.

We hope to see you again soon!

Hannah

Rated 5 out of 5 stars

Great jumpers and really quick service…

Great jumpers and really quick service thanks again would recommend to anyone thinking about it

January 19, 2024
Unprompted review
Northern Garms logo

Reply from Northern Garms

Hi Paul,

Thank you for your review and your custom; it's great to see we ticked all the right boxes!

We hope to see you again soon!
Hannah

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