Fantastic customer service. I ordered a ski erg that did not arrive after five days. I contacted the guys at Northern and promptly received a polite and professional response offering a simple solutio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a product I purchased around six months ago. I emailed fairly late in the evening and was responded to by John within 20 mins. John offered advice on how to potentially resolve my... See more
Company replied
Ordered a selection of hex weights - better value than looking for a preset range of weights and a brilliant price. Delivered perfectly and very rapidly, kept informed of progress too. Weights are per... See more
Company replied
I cannot recommend this company enough. The website is easy to use and the equipment I purchased 12.5 kg dumbells and poly box were excellent quality and at a very competative price. When I order... See more
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Company details
Written by the company
WE ARE NORTHERN. What started out as an ambition to bring high quality gym equipment to the UK fitness market, very quickly turned into much more. We really value bringing people together through training sessions, competitions and events, helping people hit their fitness goals, while being approachable and friendly – we call it ‘NORTHERN hospitality’. We underpin this with the traits you would expect of any good business – great customer service, fair pricing and a can do attitude when you need help. We’re always looking to improve so any comments, good or bad, would be more than welcome.
Contact info
Unit 3A Holloway Drive, M28 2LA, Manchester, United Kingdom
- team@northerngymequipment.com
- northerngymequipment.com
4.6
Excellent
378 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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Northern power house.
Good quality, fast delivery, excellent communication, easy to use. But most importantly it works. Wow.
No arm swinging.
April 17, 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you sharing this. Great to hear you’re happy with the quality, delivery, and communication throughout.
Even better to know it’s doing exactly what it should, no arm swinging says it all.
Fantastic customer service
On customer service alone, these guys get 5 stars from me! Armie was brilliant in helping me with my order (which I messed up)! Can’t wait to get the equipment now - have no doubt it’ll be 5 star quality if it’s anything like their customer service.
April 18, 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you sharing this. Great to hear Armie was able to step in and help get everything sorted quickly for you.
No worries at all on the order mix up, it happens, and we’re glad we could make it easy to fix. We’re confident you’ll be just as happy with the equipment once it arrives.
Great products and customer service
Great products, great prices (and regular sales/discounts), and really helpful customer service. Can't fault them at Northern!
April 17, 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you sharing this. It’s great to hear you’re happy with the products, pricing, and the support from the team.
Your feedback means a lot to us, and we’re always here whenever you need anything.
16kg kettlebell
The delivery was quick and I’m very happy with the 16kg kettlebell I ordered- comfortable grip and pleasant to workout with. The customer support team is very responsive too.
April 18, 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you sharing this. Great to hear the delivery was quick and that you’re happy with the 16kg kettlebell, especially the grip and overall feel during workouts.
Also glad the team was able to support you promptly.
Good range of equipment
Good website, big range of good quality equipment. Easy transaction and fast delivery.
April 1, 2026
Unprompted review
Reply from Northern Gym Equipment
We appreciate you taking the time to share your feedback. Great to hear you found the website easy to use and that everything from ordering to delivery went smoothly.
Glad you’re happy with the quality of the equipment as well.
Hex dumbbell set with stand & Bench
Fantastic equipment. Brilliant service team.
Ordered a full hex dumbbell weight set with stand and weight bench. Order process was simple. The team were very responsive and kept me updated throughout the process. Delivery was earlier than estimated as well which was fantastic.
The equipment is brilliant and has massively improved my home gym setup.
Certainly be ordering more from the team.
April 1, 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you sharing this. It’s great to hear the ordering process was smooth and that the team kept you well updated throughout.
Glad the delivery arrived earlier than expected and that the equipment has made a real difference to your home gym setup. That’s exactly what we aim for.
We look forward to supporting you again on your next order.
Great customer service experience from…
Great customer service experience from Ryan and the team and Northern Gym Equipment when things when a bit sideways with DHL.
Looking forward to using the equipment I’ve ordered and future purchases!
April 17, 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you taking the time to share this feedback. It means a lot to hear that you had a positive experience with us, especially when things didn’t go as planned with the delivery.
We’re glad everything got sorted, and we’re excited for you to start using your equipment. If you ever need anything in the future, we’re always here to help.
Super helpful & speedy delivery
I made an error on my order & put in the wrong address (Road instead of Avenue). I contacted the help desk & John was super helpful, contacting DHL & getting my order delivered to the correct address.
He was also reassured me that he'd deal with it & there was no need to be concerned.
And I love the bells, excellent packaging too.
April 17, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave this feedback, it’s really appreciated.
I’m glad John was able to assist you quickly and get everything updated with DHL to ensure your order reached the correct address without any further issues. I’ll be sure to pass your kind words on to him.
It’s also great to hear you’re happy with your kettlebells and the packaging.
Thanks again for your support.
Home gym equipment
I bought some home gym equipment from Northern a year or so ago and was extremely impressed with the bench and dumbells I received, and the speed of service. I bought an additional set of dumbells recently, again with speedy (free this time) delivery. A rack I also purchased didn't quite work, but Northern were exceptional in responding and arranging a return and refund. Brilliant company and excellent value products.
March 26, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share such detailed feedback, it’s really appreciated.
I’m delighted to hear you’ve had a consistently positive experience with us, both with your previous order and your recent purchase. It’s great to know you’re happy with the quality of the bench and dumbbells, as well as the delivery service.
I’m also pleased we were able to resolve the issue with the rack quickly and arrange the return and refund smoothly for you.
Thank you again for your continued support and kind words.
Excellent customer service received…
Excellent customer service received from a staff member who helped resolve an issue with my dumbbell. Thank you, John
April 15, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your feedback, it’s really appreciated.
I’m glad to hear that John was able to assist you and resolve the issue with your dumbbell. It’s great to know you had a positive experience with our customer service.
Thank you again for your support.
Grey faux foam wooden flooring in my games room.
This is the best foam flooring I've seen on the market, and it looks amazing in my games room. The only problem I have is that different packs are 1 or 2 mm different thicknesses, which means they don't all sit flush on the floor.
Other than that, I love it.
April 10, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave your feedback, I really appreciate it.
I’m really glad to hear you’re happy with the foam flooring and that it looks great in your games room.
I’m sorry about the slight difference in thickness between the packs. I understand how this can affect achieving a perfectly flush finish. We’ll make sure this is shared with our quality team for review so we can improve consistency going forward.
Thanks again for your honest feedback and support.
Great customer service
Great customer service, kept us up to date and confirmed delivery in a timely manner. Good quality products which we are excited to use in our home gym. Already recommended to a friend who has also placed an order.
April 16, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your kind feedback, it really means a lot to us.
I’m glad to hear you felt well supported throughout the process and that everything arrived as expected. It’s great to know you’re happy with the quality of the products and excited to use them in your home gym.
We also truly appreciate you recommending us to a friend, that kind of support goes a long way.
If there’s ever anything you need in the future, we’ll be more than happy to help.
Great set of weights
Great set of weights, like the fact I don’t have to keep swapping them over. Good service provided and delivered on time
April 15, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave your feedback.
I’m really glad to hear you’re happy with the weights and that the design is working well for you. Great to know the service and delivery met your expectations too.
We appreciate your support and hope to assist you again in the future.
1st time buyer, exceptional service
1st time ordering from Northern and what a great experience. I made a mistake with my order and Ryan in their service team was exceptional in helping me put it right.
Everything I ordered look great and the sandbag in particular feels great to handle and it's clearly built to last.
Will be back for more 💪🏻
Thanks
April 15, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave such a great review.
I’m really glad to hear you had a positive first experience with us and that everything arrived as expected. It’s great to know the sandbag is living up to expectations as well.
I’ll be sure to pass your kind comments on to Ryan, he’ll really appreciate it.
We look forward to supporting you again in the future.
Super experience all round
Super kit, great price, speedy despatch, and a good service recovery when the courier lost part of the order. Would recommend :-)
April 15, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave such a positive review.
I’m really glad to hear you’re happy with the kit and that we were able to quickly resolve the issue with the courier and missing part of the order.
We truly appreciate your recommendation and your support.
I had an issue with a dumbbell rack…
I had an issue with a dumbbell rack part and John was quick to offer me options and resolve things. Dumbbells and rack all set up and ready to go!
April 15, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave this feedback.
I’m really glad to hear that John was able to get everything sorted quickly for you and that your dumbbells and rack are now all set up and ready to go.
We truly appreciate your support and kind words.
Great price and quick delivery
Northern had really good prices on there weights and the site was easy to use. Delivery was quick and easy the experience was really good. I really don’t do shopping and messing about northern made it simple even for me.
April 1, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave such a lovely review, really appreciate it.
I am really glad to hear you were happy with the price, delivery, and how easy everything was for you. That is exactly what we aim for, so it is great to know we got it right for you.
Informed Northern Gym Equipment that…
Informed Northern Gym Equipment that the courier had not delivered my order, although the tracking system said it had been delivered.
I informed Northern Monday, and the the replacement has just been delivered via different courier the day after.
Exceptional service.
April 14, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your kind words and for taking the time to leave this review.
I am really glad we could get everything sorted quickly for you and that your replacement arrived safely the next day. It means a lot to hear you were happy with the service.
Excellent customer service
I ordered a bench step and unfortunately, it arrived damaged. I contacted Northern Gym, and their customer service representative, Ryan, replied to my email within a couple of hours, offering me the option to refund or replace it. I chose to replace it as the item was exactly what I wanted. That same day, Ryan arranged for a replacement to be sent, which is due to arrive any day now. The customer service was excellent. I can't wait to receive my replacement.
April 13, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to share your experience, we really appreciate it.
We’re sorry again that your bench step arrived damaged, but we’re really pleased to hear the replacement process was handled quickly and smoothly for you. It’s great to know the item is exactly what you wanted and that the new one is on the way.
We truly appreciate your kind words and support, and if you ever need anything in the future, we’re always here to help.
Great quality products and super…
Great quality products and super responsive customer services team. Special thanks to John for all your help with all my questions!
April 13, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your kind feedback, we really appreciate you taking the time to share your experience.
We’re glad to hear you’re happy with the quality of the products and the support from our team. I’ll be sure to pass your thanks on to John, he’ll be pleased to hear it.
If you need anything else in the future, we’re always here to help.
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