Absolutely abysmal — DO NOT USE. Charged for a call out and parts with the assurance they would return to install the parts with no further call out charge. Never turned up for repairs, claimed money... See more
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This company is fraudulent. I was visited by an aggressive man who checked and took payment of £84 for a basic assessment of a my washing machine. He told me he would order the part. This has never... See more
On time, polite, efficient. Couldn't sort our very old fridge-freezer but explained why and offered deals on new appliances. We said we wanted to go to a specific store and there was no pressure or h... See more
Company replied
Called them for a Miele washing machine repair yesterday. Engineer arrived today on time and fixed the issue with the washer blockage. Polite technician and he explained the problem and the fix... See more
Company replied
Company details
Written by the company
North London Appliance Repairs, located in Finchley Central, is your go-to service provider for domestic appliance repairs in London and the Home Counties. We specialise in servicing a wide range of domestic appliances, including refrigerators, cookers, ovens, washing machines, tumble dryers, and more. Our one-off repair charges, along with our 12-month parts and labour guarantees, ensure you receive transparent and high-quality service. We also offer same day, evening, and weekend visits to accommodate your schedule. Our office and parts department are based in London, allowing our friendly customer service agents and skilled engineers to respond quickly to any enquiry. Whether you need immediate assistance or have questions about our services, North London Appliance Repairs is dedicated to providing reliable, efficient, and friendly service. Your satisfaction is our top priority. Choose us for all your domestic appliance repair needs.
Contact info
219 Regents Park Road, N3 3LD, London, United Kingdom
- 0208 226 3633
- info@northlondonappliances.com
- northlondonappliances.com
2.1
Poor
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Rang yesterday as had problem with my…
Rang yesterday as had problem with my dishwasher, arranged an a appointment for this morning at 10, 8 23 engineer rang and said could he come earlier at 9 actually arrived at 8 45. The engineer called Bab found the problem within minutes, explained why we had the problem and resolved it, extremely pleased, very polite man, would definitely use company again and very reasonable
July 16, 2024
Unprompted review
Reply from North London Appliance Repairs
Dear Gillian,
Thank you so much for your fantastic 5-star review! We're delighted to hear that our engineer Bab provided prompt and efficient service, arriving even earlier than expected and resolving your dishwasher issue within minutes. It's wonderful to know that you found the booking process easy and our services reasonable.
Your satisfaction is our top priority, and your kind words mean a lot to us. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
North London Appliance Repairs
Without doubt the worst customer…
Without doubt the worst customer service ever! The guy on the phone , when I asked for another date as they couldn't do the one I had asked for put the phone down on me and blocked my number, I called a day later from a friends phone and got through, he put the phone down again on me, unbelievable.
Do not touch them with a barge pole. I couldn't give time a zero rating unfortunately
July 12, 2024
Problem not diagnosed correctly
We’re told we needed a door part to fix our oven but then when a different engineer came to fit the part we were told we needed to repair the element on top of the part we’ve already paid for. If we knew the element was gone we would have not paid to get the door part replaced and the oven door still doesn’t close properly!
July 12, 2024
Unprompted review
Came quicker than planned and got the…
Came quicker than planned and got the job done straight away
July 10, 2024
Unprompted review
Reply from North London Appliance Repairs
Dear Matthew,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that we were able to come quicker than planned and get the job done straight away. Your satisfaction is our top priority, and it's wonderful to know we exceeded your expectations.
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
North London Appliance Repairs
Excellent service
June 24, 2024
Reply from North London Appliance Repairs
Dear Charlotte,
Thank you so much for your 5-star review! We're delighted to hear that you found our service excellent. Your satisfaction is our top priority, and your kind words mean a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
North London Appliance Repairs
Technician Bab
Technician Bab was efficient, knowledgeable, resourceful and pleasant. It was very reassuring to deal with him.
July 1, 2024
Unprompted review
Reply from North London Appliance Repairs
Dear Judah,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Technician Bab provided efficient, knowledgeable, resourceful, and pleasant service. It's wonderful to know that you felt reassured while dealing with him.
Your satisfaction is our top priority, and your kind words mean a lot to us. We'll be sure to pass along your compliments to Bab.
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
North London Appliance Repairs
Prompt attention and professional…
Prompt attention and professional responseo
June 26, 2024
Unprompted review
Reply from North London Appliance Repairs
Dear Maurice,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you appreciated our prompt attention and professional response. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
North London Appliance Repairs
I would give no stars but not possible
I would give no stars but not possible. I booked an appointment and on the day when I phoned to ask why I had no confirmation did they say they wouldn’t accept but didn’t bother to tell me. It was to fix a handle on a washing machine so easy job. I think it’s because it’s in congestion zone and guy couldn’t be bothered. All ok but they need to let me know
June 25, 2024
Technician came late
Technician came late. He accidentally broke the connection tap and caused a water leakage. He left to go and get the part that broke. He also removed the 2 way connector and promised to order it. He explained to me that the dishwasher could not be fixed and had to order a part. Said that he will submit the report and would contact me the next day but I have not heard back since then. Instead I have received an invoice that the job has been completed. It is not completed. While booking it stated I could pay by cash or card but the tech insisted if we could pay cash. Will not be using this company again nor will I recommend them.
June 17, 2024
Unprompted review
Nobody showed up
June 17, 2024
Unreliable service
I booked through the website for an oven repair for our tenant but no feedback. Nobody called, emailed or showed up. I called the company and I was told that an email was sent to us and the engineer didn't accept the job for some unknown reason. No email was sent, not even in the spam folder. Then the person told me that I should try another company and mentioned a name then quickly terminated the call. I didn't have a chance to say anything. I called back and tried to ask for the name of the other company he mentioned, but after he realised that it was me again, he again terminated the call without giving me a chance to say anything. Unreliable company and horrible customer service.
June 14, 2024
Unprompted review
Reply from North London Appliance Repairs
Hi Anna Németh,
You made a request for an oven repair on our website on 2024-06-08 11:00:13, which wasn't confirmed and we sent you an email notifying you about that within 10 minutes and even today when you called us you said your booking wasn't confirmed!
also we have different name, phone and email address for you on the booking request which we sent the email to.
The booking process is clearly explained on our booking page and our team member explained that to you multiple times today over the phone as well!
here is the booking form:
https://www.northlondonappliancerepairs.co.uk/book-a-service.html
Please note
That all bookings are subject to confirmation by our Customer Services Team (usually within 1 business hour by phone, text message and/or email). Bookings made after 6pm Monday to Friday or after 3pm on Saturday or Sunday/Bank Holidays will be confirmed on the next working day.
regards,
North London Appliance Repairs
Excellent service
Excellent service. Bob arrived on time today and fixed our dishwasher. He had the heat pump with him and the price was reasonable. Would definitely recommend
Thanks
June 14, 2024
Unprompted review
Reply from North London Appliance Repairs
Hi,
Thank you so much for your wonderful review! We are delighted to hear that Bob provided excellent service and was able to fix your dishwasher promptly. It's great to know that you found our pricing reasonable and the service commendable. Your recommendation means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out.
Thanks again for choosing our service!
Best regards,
North London Appliance Repairs
Reply from North London Appliance Repairs
Hi,
Thank you so much for your fantastic review! We are thrilled to hear that you found our work and service excellent. Your 5-star rating means a lot to us and motivates us to keep providing top-notch service. If you have any future needs, we are here to help.
Kind regards,
North London Appliance Repairs
Called them for a Miele washing machine…
Called them for a Miele washing machine repair yesterday. Engineer arrived today on time and fixed the issue with the washer blockage.
Polite technician and he explained the problem and the fix he did.
Many thanks
June 13, 2024
Unprompted review
Reply from North London Appliance Repairs
Thank you for your wonderful review! We are pleased to hear that our engineer arrived promptly and was able to fix the blockage in your Miele washing machine. It’s great to know that our technician was polite and provided clear explanations of the issue and the fix. Your 5-star rating is highly appreciated. If you need any further assistance, please don't hesitate to contact us.
Many thanks for choosing our service!
Kind regards,
North London Appliance Repairs
Engineer arrived slightly before set…
Engineer arrived slightly before set time,but warned me 20 mins out great service and solved issue during visit (no parts required)
June 12, 2024
Unprompted review
Reply from North London Appliance Repairs
Dear Radvin,
Thank you for your fantastic review! We are delighted to hear that our engineer provided great service and arrived slightly before the scheduled time, giving you a heads-up 20 minutes in advance. It's wonderful to know that the issue was resolved during the visit without the need for additional parts. Your 5-star rating means a lot to us. If you need any further assistance, please don't hesitate to reach out.
Best regards,
North London Appliance Repairs
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