Northstar did a great job. They went above and beyond, with no complaints despite some bits that happened on the day which were outside of their control. We'd absolutely use them again. Overall, a ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So glad I chose Northstar Removals. Great experience. Massive thank you to the team (Victor, Seweryn, Lucas Dylan, Marcus, Mason and Luke) who over two days dealt with a complicated and poten... See more
Company replied
I thought the experience was pleasant and efficient from start to finish. Pre move doing a video call to show the amount of stuff to be moved was easy and turned out to be plenty. On the two days of m... See more
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I wish to especially thank Mason, Victor and Darryl for a seamless moving day. They were Professional, polite and happy at all times. Everything was transported efficiently and arrived without a sin... See more
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Company details
Written by the company
Northstar Removals – London’s Premier Removals & Storage Specialists At Northstar Removals, we provide discreet, professional moving and storage services for discerning homeowners, executives, and businesses across in most of London’s most prestigious neighbourhoods — including Pinner, Northwood, Stanmore, Harrow on the Hill, Hampstead, St John’s Wood, Primrose Hill, Highgate, Belsize Park, Maida Vale, Mill Hill, Swiss Cottage, Kensington, Mayfair, Chelea, Knightsbridge, Ealing, Moor Park, Loudwater, Chorleywood With over 20 years of industry-leading experience, we specialise in premium domestic relocations, white-glove removals, and bespoke storage solutions tailored for high-value properties and complex moves. From penthouse apartments to heritage estates, our fully trained team is trusted by professionals, families, and including high-net-worth individuals who expect care, punctuality, and precision. Our reputation for excellence is built on: • Award-winning customer service and decades of satisfied clients • Expertise in handling fine art, antiques, luxury furniture, and pianos • Fully insured, detailed planning and discreet execution of every move • Secure storage solutions and including climate-controlled storage for high value items • Customised packing and protective wrapping for high-value belongings • International relocations with customs guidance and full export packing As verified Elite members of the National Guild of Removers & Storers, Northstar is committed to delivering a seamless, stress-free experience. Whether you're relocating within London or abroad, you can trust us to protect your assets and your time. If you value professionalism, attention to detail, and white-glove care - choose Northstar Removals of London, for a move that reflects your standards.
Contact info
Unit 1, Leeway House, Leeway Close, Hatch End, HA5 4SE, London, United Kingdom
- +44 (0)20 8868 9414
- info@northstar-removals.com
- northstar-removals.com
4.7
Excellent
60 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service from initial quote to…
Excellent service from initial quote to completion of move.Dennis and his team were always punctual and very helpful, Nothing was too much trouble.would highly recommend Northstar and would have no hesitation to use them in the future. Once again thank you very much guys.
September 23, 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your fantastic feedback and for choosing Northstar Removals & Storage.
We’re delighted to hear you received excellent service from the initial quote right through to the completion of your move. It’s great to know that the team were punctual, helpful, and always happy to assist.
Providing reliable and professional removals and storage services in London, UK is what we strive for, so your recommendation truly means a lot to us.
First Class Service
“We had Northstar recommended to us and we’re so glad we chose them. Communication was excellent from start to finish, and Denis and Paulina were both incredibly professional and great to work with. The removal team on the day were fantastic — nothing was too much trouble and everything was handled smoothly and efficiently. Overall, a fantastic service and great value for money!”
October 1, 2025
Unprompted review
Reply from Northstar Removals
Dear Peter,
Thank you so much for your wonderful review and for choosing Northstar Removals & Storage.
We’re delighted to hear that communication was excellent from start to finish and that Denis and Paulina were both professional and great to work with. It’s also fantastic to know the removals team on the day delivered a smooth, efficient, and hassle-free move.
Providing reliable and professional removals and storage services in London, UK is always our priority, and your kind words about our service and value for money truly mean a lot to us.
If you ever need a trusted removal company in London, we’d be more than happy to help again in the future.
Great company, a very good experience.
What can I say – your guy’s Chris & Mason are absolutely brilliant. They worked endlessly – they were totally efficient, helpful, practical & charming. I think they are worth their weight in gold for the reputation of your company. Moving is horribly stressful but working with your company was easy from start to finish. Thank you
August 22, 2025
Unprompted review
Reply from Northstar Removals
Dear Mandy,
Thank you so much for your kind and thoughtful review and for choosing Northstar Removals & Storage.
We’re delighted to hear that our relocations team provided such a brilliant service and made your move easier from start to finish. Knowing that they were efficient, helpful, practical, and a pleasure to work with is exactly the standard we aim to deliver on every move.
Providing reliable and professional removals and storage services in London, UK is always our priority, and your lovely feedback truly means a great deal to us. We’re so pleased we could help make your move a positive experience and would be delighted to assist you again whenever you need.
Your wonderful team made our move super…
Your wonderful team made our move super smooth. Thank you for making everything organized. Everyone was friendly, polite and professional. Much appreciated!
October 28, 2025
Unprompted review
Reply from Northstar Removals
Thank you for your kind feedback and for choosing Northstar Removals & Storage. We’re so pleased our team helped make your move smooth and well organised. Providing professional and reliable moving services in London, is always our priority, and we truly appreciate your support.
Reply from Northstar Removals
Dear Lisa,
Thank you for choosing Northstar Removals & Storage — we really appreciate your kind words and support.
Great team
Great team, considerate, polite, cheerful and very careful. Well pleased.
November 17, 2025
Unprompted review
Reply from Northstar Removals
Thank you for your lovely feedback and for choosing Northstar Removals & Storage. We’re so pleased you were happy with the team and their care throughout your move.
Smooth moving.
I recently used Northstar Removals & Storage for a local move, and I was genuinely impressed by their professionalism, efficiency, and courtesy throughout the entire process.
Having relocated many times around the world during my career, I’ve dealt with numerous moving companies — and I can say without hesitation that this one was one of the smoothest and most organised moves I’ve experienced.
A comprehensive, on-site survey was conducted prior to the move to ensure an accurate quotation, which I was pleased to accept a few days later.
The visit of a company representative was a decisive factor in our choice — as we have often moved overseas and abroad, we truly value personal contact before entrusting someone with our entire home.
The team was punctual, careful with every item, and highly respectful. Communication was excellent, and everything ran exactly as planned.
As I mentioned on their quality questionnaire: “Absolutely great team! Thank you very much!”
Alexandre
October 29, 2025
Unprompted review
Reply from Northstar Removals
Hi Alexandre,
Thank you so much for your detailed and thoughtful review. We’re delighted to hear that your local move with Northstar Removals & Storage was smooth, well organised, and handled with the professionalism you were looking for.
Your kind words about the team are sincerely appreciated. Thank you again for placing your trust in us.
– The Northstar Removals Team – 🚚
Northstar Removals – trusted London movers providing careful, efficient, and stress-free home relocations across the UK.
Great service
We had Northstar recommended to us and we’re not disappointed. Great communication from start to finish, the team were super professional. If I were to do it again I’d be more specific about how I wanted boxes/rooms labelled, but all in all great service & value for money.
September 29, 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with the Northstar team — our goal is always to make every move smooth, professional, and stress-free. Clear communication and value for money are what we strive for on every project.
Your feedback about box and room labelling is really helpful, and we’ll make sure to share that with the team for future moves. We truly appreciate your recommendation and are glad you’d choose Northstar Removals again.
– The Northstar Removals & Storage Team of Harrow, London - 🚚✨
Professional removals and relocation services with great value & care.
Excellent professional removal company
I moved from London to Bristol and can honestly say Northstar Removals provided a superb service. From the initial assessment, to the administrative staff to the packers on the day they were very professional and worked quickly and carefully packing up my personal possessions and transporting them. They were polite and helpful. I would certainly use them again and will recommend them to my friends.
September 18, 2025
Unprompted review
Reply from Northstar Removals
Hi K,
Thank you so much for your wonderful review! We’re thrilled to hear your move from London to Bristol went smoothly and that you found the entire Northstar Removals team — from our office staff to our packers — professional, polite, and efficient.
We pride ourselves on providing reliable long-distance and local removals with great care for every customer’s belongings. It means a lot that you’d recommend us to friends and use us again in the future.
Wishing you all the best in your new home,
– The Northstar Removals Team – 🚚
Expert removal company for London and nationwide moves
Northstar Removals provided a fantastic…
Northstar Removals provided a fantastic service from start to finish.
This was a large move from Harrow to Manchester, and they kept us well informed throughout the entire process — nothing was too much trouble.
On the first day, as promised, extra team members were provided to help with the loading, which was especially challenging as it involved a 2nd-floor property with no lift. The four men who delivered all our belongings to Manchester the following day worked exceptionally hard and handled everything with great care.
I can highly recommend Northstar Removals. Not the cheapest, not the most expensive — but absolutely the best value for the quality of service provided.
A promise well delivered!
September 16, 2025
Unprompted review
Reply from Northstar Removals
Thanks so much for your kind words! We’re delighted to hear that Northstar Removals lived up to your expectations. Great communication and professionalism are what we strive for on every move.
We really appreciate your note about box labelling — helpful feedback like that helps us keep improving our moving and packing services. Delighted you found our team great value for money!
– The Northstar Team–🚚
Professional home and office removals across the UK – reliable, careful, and great value.
Great service from a very professional…
Great service from a very professional outfit, very helpful and went over and above for us.
Packing was done the previous day and the boys were really polite and courteous.
Would not hesitate to recommend Dennis and the team and would definitely use them again
Thanks from the Worshipful Company of Plumbers
August 19, 2025
Unprompted review
Reply from Northstar Removals
Dear Worshipful Company of Plumbers,
Thank you so much for your kind words! It was a real pleasure assisting the Worshipful Company of Plumbers with your move. We’re delighted to hear that you found our team professional, polite, and helpful throughout the process.
At Northstar Removals, we take great pride in delivering reliable, well-organised, and courteous moving services — whether for private homes, offices, or historic institutions. Denis and the whole crew will be thrilled to know their efforts made a positive impression.
We truly appreciate your recommendation and look forward to working with you again in the future.
– The Northstar Commercial Moving Team 🚛–
Professional removals and packing specialists for homes, offices, and organisations across the UK.
Honest review
Honest: last minute early finish at 14.00 hours without any room for negotiation meaning everything was very rushed the next day and not completed by 2.00 pm normal completion time when they rushed off again without warning.My family had to finish the job for them.
All collected items were to be taken either for my home or storage. It was only after a direct question to Greg that this was confirmed as having been completed.
August 25, 2025
Reply from Northstar Removals
Thank you, Mrs Savin, for taking the time to share your feedback. We genuinely appreciate hearing from our customers, as it helps us continue to improve our service.
Just to add some context, during the move you preferred to pack your books yourself on the first day. We of course respected that choice, but it did mean our crew couldn’t begin loading those (many) cartons until the following day. This understandably added extra time to the schedule.
Even so, our team worked hard and extended their hours to minimise the impact of the delay. We’re always committed to doing our very best for our customers, and we wish you all the very best as you settle into your beautiful new home at the castle.
Really good
The guys were really helpful and knew clearly what they were doing. They did an amazing job. Thank you so much
September 11, 2024
Reply from Northstar Removals
Thank you for your kind words! We’re so glad to hear our team was helpful and delivered an amazing service. Your feedback means a lot to everyone at Northstar Removals.
– The Northstar Removals Team – 🚚
Great Experience!
We had a great experience with Northstar. Everyone was friendly efficient and very patient with us as we kept moving our dates.
The boys on the day were helpful and kind. We would definitely recommend them.
June 20, 2025
Reply from Northstar Removals
Thank you so much for your lovely feedback! We’re delighted you had a great experience with Northstar Removals. Our team always aims to be friendly, flexible, and supportive — even when plans change! We really appreciate your recommendation.
– The Northstar Removals Team – 🚚
Brilliant service by Kris and Victor
Brilliant service by Kris and Victor, who were professional, and super careful with everything. Made my move feel effortless. Would absolutely use them again.
August 29, 2025
Unprompted review
Reply from Northstar Removals
Thank you for your brilliant feedback! We’re so pleased to hear that Kris and Victor made your move effortless with their professional and careful approach. We’d be delighted to help you again in the future!
– The Northstar Removals Team – 🚚
Superb
Superb. Very happy and professional. Nothing too much. Fully recommend
August 28, 2025
Unprompted review
Reply from Northstar Removals
Thank you for your great feedback! We’re thrilled you found our team professional and accommodating. Your recommendation means a lot to everyone at Northstar Removals.
Great each time!
Used them for a second time and it was a very smooth and professional experience each time. Their pricing is outstanding, they deliver on promises, take care of your stuff, and are good with communication. Highly recommend!
August 15, 2025
Unprompted review
Reply from Northstar Removals
Thank you for choosing Northstar Removals again! We’re delighted to hear both moves went smoothly and that you appreciated our communication, care, and value. Your continued trust and recommendation mean a lot to us.
– The Northstar Removals Team – 🚚
Unfortunate experience with Northstar
Unfortunate experience with Northstar. They forgot our TV and we had to go back and get it ourselves. We take responsibility that we should have triple checked everything but moving day is stressful and we trusted it would be done. When booking they said large items like sofas, TV and bed would be packaged by their movers but the TV was not. They reassembled our bed completely wrong and even left screws on the floor but the director now a month after the move has said he can send someone to fix it which is of no use to us as we fixed it ourselves. They also damaged our bed, mattress and TV unit and we are awaiting confirmation from the insurers. They asked for more money from us at the end despite it being within the 3 hour time slot (Paulina called to ask for more money and we have proof of this. We declined but said as a compromise we would tip the drivers which we didn’t feel comfortable doing and was not exactly voluntary but we did it just to get the job finished). We even moved most of the boxes out into the hallway for them to make it easier as we recognise the stairs are challenging and wanted to make it as smooth as possible.
I have now received an email threatening to sue me for defamation if I don’t delete this review. This review is completely truthful and honest of my experience therefore I will not be deleting it.
August 2, 2025
Unprompted review
Reply from Northstar Removals
We’re sorry you feel disappointed with your move. For clarity, your removal was completed within the agreed timeframe, no extra charges were requested, and your signed job sheet on the day confirmed no damage. You also kindly rated our team as “very professional and completed all in good time” and chose to tip them.
Your concerns were referred to our insurers for independent investigation, and on 7 October 2025, Arch Insurance (UK) Ltd formally repudiated your claim, confirming that Northstar Removals was not responsible for any damage and that all goods were delivered in good condition.
Northstar Removals has proudly served customers for over 20 years with a 4.9-star average rating, and we remain committed to transparency and high professional standards.
Kind regards,
Northstar Removals
Thank you to the Northstar team
Thank you to Chris, Victor and the rest of the team They were patient, helpful, organised and extremely good at their job. I would thoroughly recommend them as they guided me through a big move with over 30 years of accumulated stuff - some useful, some not so! I would thoroughly recommend them.
September 1, 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your wonderful review! We’re delighted that Chris, Victor, and the team made your big move smooth and well-organised. It’s great to know their patience and professionalism helped make the process easier after 30 years of memories and belongings. We truly appreciate your recommendation!
– The Northstar Removals Team – 🚚
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