Northwest Guitars Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the ordered items arrive extremely quickly and are always carefully packaged to prevent any potential damage during transit. Consumers are also consistently satisfied with the exceptional product quality, helpful support, and the extensive selection of guitar parts available for their projects. Some reviewers were not happy with delivery issues, noting frustrating instances where parcels were unfortunately never received or shipments failed to arrive completely. A few consumers also mentioned encountering specific product mismatches or difficulties with replacement parts not fitting their instruments properly during their custom assembly work.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting exceptional materials and excellent build... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the fast, reliable shipping... See more

Service

Customers report widespread satisfaction and positive experiences with the service provided over the years.... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional finish and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast delivery times and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe... See more

Rated 5 out of 5 stars

Didn't know what machine heads (tuners) my guitar needed, called to get help and got just the most impressive customer service in ages! Brilliantly knowledgable, directed me to machine heads that woul... See more

Rated 5 out of 5 stars

Ordered 2 Telecaster necks. Arrived quickly for international shipping. Fantastic products and fair price. Only complaint is DHL (shipping company) demanded large payment before they would deliver. Th... See more

Rated 5 out of 5 stars

My second order from these guys.i ordered guitar parts on Monday evening and they arrived today- Wednesday ! Wow that’s great service by any standards. I could get the same parts from a few other pl... See more


Company details

  1. Guitar Store
  2. Music Store

Written by the company

Shop now for electric guitar parts & accessories for Fender Stratocaster & Telecaster, Gibson Les Paul, SG | Free shipping on all UK orders


Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(811)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, very friendly and helpful staff. I used to live nearby, but have moved to the north east so now shop with them online. They always seem to have just what I need and post it really quickly. Highly recommended

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Needed some replacement tuners for my Gibson sg. Good price and arrived quick. These ones fitted perfect unlike the previous set I bought elsewhere didn’t. Thanks

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Telecaster HS electronics…

Great Telecaster HS electronics package. Has really improved the sound of the guitar. Fast delivery as well. Only a shame they were out of stock of the pick up selector ‘top hats’. That will be another order!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently Excellent Service

I have ordered quite a lot of guitar hardware over several years and the service has been consistently excellent. Despatched timeously and good emailed notifications and tracking details. The quality of their unbranded tuning machines and bridges is just as good as the more expensive branded items.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The items we ordered arrived promptly and we'd certainly purchase from Northwest Guitars again.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I needed a Fender part for a USA Telecaster. Northwest Guitars had just what I needed and at a competitive price. The transaction was really smooth from start to finish, with the part promptly despatched and well packaged. Thank you very much!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Guitar parts

Bought telecaster control plate pre wired top quality, also paint for 1993 mij strat ,if its guitar related they have the lot, delivery is quick aswell definitely recommend 👍

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

My go to place for guitar and bass…

My go to place for guitar and bass parts. Great selection of quality parts for projects. Easy to navigate website, locate parts and order. Service and delivery are great.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to do business with

Great company to do business with. Purchased items on line which arrived safe and secure within the given delivery time frame.
Exceptional value for money compared to other retailers for exactly the same product.
Will not hesitate to use Northwest Guitars again.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, very pleased with my parts just want I needed. Will definitely use again.

August 7, 2025
Unprompted review

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