What can I say.....Laura Evans an absolute gem of an employee to Norton Finance. Laura's professional manner and excellent customer service skills are to be admired. Nothing was too much trouble,... See more
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Review summary
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This re-mortgage could have gotten messy and into a dispute due to a broker admin error on the remortgage figures. However the team at Norton Finance were willing to discuss the issue and create a goo... See more
Excellent Customer Service and Steve kept us updated at every opportunity and when we hit a snag, through no fault of anyone involved, our He worked with us to have these rectified as quickly as possi... See more
Simon was fantastic and Laura kept me updated with the whole process. She told me when the final paperwork was received and when it had all been processed. I've been able to adapt my home so I can liv... See more
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Company details
Written by the company
Norton Finance are a leading provider of low cost loans and mortgages. We're a broker, not a bank, allowing us to search wider to find the perfect mortgage, secured, business or personal loan to suit your requirements. Get your FREE quote today.
Contact info
Norton House, S60 2DR, Rotherham, United Kingdom
- nortonfinance.co.uk
4.8
Excellent
212 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I recommend 100%
I recommend 100%. Very supportive and reassuring. I dealt with Kieron, Laura and Amy who are a fantastic team with excellent communication.
December 9, 2025
Reply from Norton Finance
Thank you for taking the time to leave your 5 star review. We're pleased to hear you had such a smooth and supportive experience and we'll be sure to pass on your feedback to the team 🙂
Excellent communication throughout.
Excellent communication throughout.
Speedy smooth process. Both mathew and laura made the process stress free.
Have not one complaint. 5 star customer service.
November 27, 2025
Reply from Norton Finance
Thank you for the 5* rating!
It’s great to hear that our communication and support made everything easy and we’ll make sure Matt and Laura see your lovely comments 🙂
Thanks again for choosing us.
Effective and efficient finance
Steve was ever present, reassuring and supportive throughout the whole process. Whatever the question, silly or not he guided us all the way. Now we are in a position to finance our renovations. Thank you!
October 27, 2025
Unprompted review
Reply from Norton Finance
Thanks so much for your feedback. We’re so pleased Steve could support you throughout the process. Best of luck with your renovations! 😁
Reply from Norton Finance
Thank you for the great feedback 😊
They found an option for us to sort our finances
They found an option for us to remortgage, which was a job to be fair. Being in our 70's, not everyone wants to assist. They were super efficient, friendly and fast. I would highly recommend them to help sort a problem. They were first class. If we needed financial assistance, they would be my No. 1 choice.
October 3, 2025
Reply from Norton Finance
Thanks so much for your wonderful feedback. We’re really pleased we could help find the right option for you and make the process smooth and straightforward. It means a lot to hear you’d choose us again, thank you 😁
Louise Barnes made the experience a…
Louise Barnes made the experience a stress free uncomplicated one. Extremely knowledgeable and helpful to any queries
October 2, 2025
Reply from Norton Finance
We really appreciate you taking the time to share your experience and it’s great to hear Louise made everything smooth and uncomplicated for you. We’ll make sure she sees your feedback! Thank you 😊
Credit Report Error Added unknown nsme
Had an unknown name added to our credit file by Norton Finance without permission, credit rate has been effected. Won't help us remove name and think an apology is good enough.
July 19, 2025
Unprompted review
Norton Finance made my job less…
Norton Finance made my job less stressful and they were always polite, professional and very efficient at what they do.
Top job 5 star
September 10, 2025
Good and hard working with difficult…
Good and hard working with difficult circumstances
September 8, 2025
Steve Bacon was so supportive in…
Steve Bacon was so supportive in assisting us with this process. Information was given throughout the process and we were made aware of all areas of the loan we were requesting. Completed in a very quick time.
August 28, 2025
Unprompted review
excellent service big thank you to…
excellent service big thank you to steve and team for helping me to complete everything really appreciate your help well done
August 14, 2025
Unprompted review
Excellent service Laura and Matthew were so helpful and made the process so smooth highly recommend
Overall process was so hassle free and smooth and completed within 4 weeks vey efficient and also offer great advice
August 11, 2025
Advisor Steve was brilliant very…
Advisor Steve was brilliant very patient with me and my questions
Guided me through the process
Thank you to all
July 28, 2025
Unprompted review
Outstanding service from start to…
Outstanding service from start to finish!
I can’t recommend Norton Finance highly enough. Paul Wright, Laura Burgar and Amy Bugdol were an absolute pleasure to work with on our loan — knowledgeable, responsive, and consistently professional. Their dedication to meeting our timeline, combined with genuine client care, made the entire process smooth and stress-free. They are a true credit to the company. Thank you for going above and beyond!
July 25, 2025
Unprompted review
Excellent Experience with Positive Outcome
Louise, Laura and Jordan at Norton Finance were amazing. They always contacted me when they advised me that they would and the fast progress of my application was down to their diligence and professionalism. I have had a successful outcome and cannot thank them enough. I would definitely recommend anyone to Norton Finance.
July 14, 2025
Reply from Norton Finance
Thank you so much for your kind words! We’re happy to hear you had a great experience with us and felt supported throughout. It means a lot that you’d recommend us, and if you ever need anything in the future, we’re here to help 😊
SB = £5000 broker fee vs £500…
Dealt with SB £5000 broker fee (more than 6%) vs £495 lender fee. Be very careful, Left us worse off than ever with a crippling high interest product we cannot get out of.
July 12, 2025
Unprompted review
Dealt with Mr Steve Bacon
Dealt with Mr Steve Bacon - made the process easy and stress free. Communication was consistently clear and prompt which is helpful when going through an application like this. Would definitely use Norton Finance again.
July 11, 2025
Unprompted review
Reply from Norton Finance
Thank you for your lovely feedback! We’re so glad Steve helped make the process easy and took the stress out of it for you. It’s great to hear you’d come back to us again – we’d be more than happy to help!
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