Norweigan Reviews 143

This review is a bit dated. I flew Norwegian in 2017. When I think of coming to Norway, I think Norwegian. I'm visiting Stavanger after arriving in Olso, taking a ferry to Bergen to show my parents the lovely country, and flying Wideroe (Norwegian) to Munich.

After reading some of the reviews here, I'm better equipped to think ahead and how to be prepared. But as my experience and impression of Norwegian is only glowing - I have yet to complain.

The digital experience was smooth for both brands. But, I'm ready for surprises! Much love for Norway and this company. Hoping for the best.

HQ Rebooked our seats despite we already checked in and had paid extra for emergency seats. We were moved to seats all the way in the flight with no compensation for the downgrade.
This happened on two flights in one week.

The staff on board except for in the stores are not friendly, never smile, most don't have a clue about the ship or even understand what you ask because they don't speak enough English. Customer service is sub par. The kids club staff are rude and don't all follow the same rules. The ship has limited entertainment and we were bored most of the time. Not many things for kids to do. Kids pool has an obstructed view with no seating around it. Food is not that good. Cleanliness is a big issue. Ship is not kept up. I would never cruise with Norwegian again. Don't waste your money, cruise with another company.

My mum flyed from Paris Charles de Gaulle to Oslo the 8 May 2025 - flight no. DY1495

She was going to visit her grand son and was really looking forward to it.

Arrived at the gate, just before departure, a stewardess informed my mum that there was no handluggage registered for her seat. Her handluggage has a standart size that is accepted by any other travelling companies like Air France, KLM, Lufthansa.
In short, she got first to know she needs to pay 45€ extra and 5 minutes later the stewardess decides to raise it up to 90€.
My mum had been saving op for a long time to be able to pay for this trip and didn't have the 90€. She called me panicked, I proposed to the stewardess to pay by phone but the stewardess refused. I could hear the stress from my mum on the phone and the aggressive stewardess totally enjoying to humiliate her and to make her stress even more.

One of the kindest stewardess proposed my mum to leave her luggage to the claim luggage but the aggressive stewardess came back and decided that there was no time for it.

My mum has been obliged to just leave at the gate her handluggage with most of her clothes and presents for her grand son.

You just chocked all your customers waiting in line there. Everyone who saw it was chocked by the way you treated my mum.

You have a (shitty) strategy to win money on your customers by not accepting handluggages that every other traveling companies accept. You then put an aggressive stewardess right in front of the gate with a credit card payment machine ready to cash in customers money. It's disgusting, but fine, you make the rules.
However, you have a responsibility to treat people good.
Your company humiliated my mum, made her cry and made her throw her personal stuffs away. All that while enjoying the spectacle. What kind of customer service/people is that?

And how is it right not to let her at least have her stuffs at a claim luggage? What did you do with her stuffs? Did you just serve yourself and enjoy her clothes / the gifts she had for her grand son? Don't make me believe you just threw it without having a look...

You are actually matching all the criterias of a low cost company (shitty tricks to get money from your customers, aggressive customer service...) but 90€ just for a hand luggage...it's expensive... your prices are actually not low cost...

My mother and I were flying from Copenhagen to London with Norwegian. However, upon arrival, we discovered that my mother had forgotten her passport. An obvious mistake on our part and sadly due to this we missed the flight. Norwegian was very kind and offered us free tickets to the next flight departing just a few hours later. We were so grateful, thank you Norwegian!

I’m Writing this on a flight to Copenhagen where I’ve bought internet. I want my money back! I paid for internet where it said “premium high quality internet” or some shit like that. It said “stream movies and browse social media” but I can’t even play a tiktok.

This message will probably not even go through because the internet is so bad. Please send my 6 euros back now. Thank you

My Mum has stage 4 breast cancer that has spread to her liver. She is terminally ill and wheelchair dependent. Mum has always wanted to see the Northern Lights, so my wife and I took her to Tromso, Norway. We travelled on #Norwegian.com from Edinburgh, Scotland to Tromso (via Oslo) on the 12th December, 2024. Booking reference: MRWMBK.

The flight from Edinburgh, DY1641 was due to depart at 13:05. It was significantly delayed and as a result, our connecting flight to Tromso (DY328) took off from Oslo before our plane from Edinburgh had arrived.

We were put on the next available flight to Tromso, DY382, which was also delayed. We eventually arrived in Tromso around 22:30.

On arrival in Tromso, we learned that Norwegian had not put Mums’ wheelchair on the flight. While we were stuck in Oslo for 4 hours I had specifically checked with the Norwegian desk and was ensured that Mums’ chair would definitely on the plane!

Mum cannot walk and we were abandoned at Tromso airport without her wheelchair!
A report, Ref: TOSDY11552/12Dec24/2214GMT was filed at Tromso airport. I have also contacted Norwegian. They haven’t responded.

We were only allowed to use the airport wheelchair to get Mum to a taxi. They would not let us take the airport wheelchair to use until her own chair was returned to us. This meant that my wife and I had to physically carry my mum from the taxi into our accommodation. We did not arrive at our accommodation until just after midnight. My Mum was physically exhausted and very poorly. and we were unable to leave our accommodation until the following afternoon when Mums’ wheelchair was finally delivered to us.

We only had 4 nights/3 days in Tromso and #Norwegian.com effectively robbed us of our first evening and most of the next day.

Unfortunately, our troubles with Norwegian did not end there. Our return flight on the 16th, DY329 (booking ref: MRCD3C) was scheduled to depart Tromso at 08:15, but was also delayed. The plane did not take off until 12:22. Because of this delay, our flight from Oslo to Edinburgh also left without us and we were forced to spend the night in Oslo. Norwegian did provide a hotel and meals, but my wife and I were both due back at work on Tuesday 17th and had to make numerous phone calls to rearrange meetings. We were both also forced to take an additional day of holiday, which is deducted from our allowance for next year. We also had to pay an additional penalty amount to cover our extended parking at Edinburgh airport.

Delays happen, but long delays on every flight leading to missed connections is very bad service and to misplace a terminally ill passengers’ wheelchair, effectively imprisoning them in their room for a significant part of their holiday is inexcusable.

This was supposed to have been a relaxing dream-come-true holiday for my Mum, but Norwegians’ negligence made it very stressful and unpleasant.

I visited the Norwegian.com website and found the claim form woefully inadequate, there was nowhere for me to actually detail what had happened. All that was available (via a drop-down menu) was to submit a claim for delayed luggage, which in no way covers the trauma caused by Norwegians’ negligence. Norwegian is clearly not interested in getting the full picture of their failings when it comes to customer service and satisfaction.
To make matters worse, when I phoned Norwegian customer services to request an email address to which to write, the representative told me that they do not give out email addresses. I was asked why I wanted an email address and as soon as I said that I wanted to write and complain the person hung up the phone! Talk about adding insult to injury!
I phoned the UK customer services number 0330 828 0854 on 19/12/2024. The call was cancelled at 11:46.

I wrote a letter to Norwegians’ Chief Operations Officer and to their Chief Performance Officer and posted it to them on the 19th December, requesting an email confirmation of receipt. Even allowing for the Christmas holidays, I feel an initial response from them is past due.
Norwegian.com is without doubt the worst airline that I have flown with. Budget airlines exist because we all want a cheaper alternative. But, there’s cheap and then there’s nasty.

My flight at 11 July 2024 was delayed around 2 1/2 hours to London. It did cost me 45£ extra in expenses, because late check in at the hotel i booked. Did write them few times bur without succes. They don't answer back at all.
Quite poor customer service, if they have that

Having booked a holiday through an established company, I tried to log in and Check in ( as our holiday is in 2 weeks time). The site is a nightmare to negotiate. Nowhere does it state that check in is only possible 48hours prior to flight!! This was very stressful. Other airlines are 30 days.

Norweigan cruise lines , worst I have ever experience. I will never, never use this cruise ship again. I saved over 6,000 to go on this terrific cruise where nwe were going to visit 7 islands we had two weeks. We were only able to go to 3 islands and they changed therentime from 8:00 in the morning until 12:00 not much time to do anything and all excursions were cancelled. Next excursion was same thing and mif you did not have anything schedule to do you could not get off the ship. The third ine was 4 hours on the island and you were not allowed to go in shops? The cost for my cruise was the most expensive for all port charges, nothing was ever refunded for not going to all those ports. And the last, the entertainment was the worst of all my cruises i have ever taken. I have taken at least 20 cruises and their entertainment they actually had the piano guy play two night in the big auditerium. I tried for months to get any kind of customer service from them but nothing. When I talked to my travel agent they said that norweigan is the worst for customer service, Norweigan maybe this is something you could very much work on. The customer service on the ship said they could not do anything had no authority, needed to get a hold of Norweigan themselves. just proves right there that your employees cant help people with anything very troubling.

Spoke to a robot... sorry person on the online chat called "Kristina" asked for two simple requests to be actioned and this was not done and kept repeating the T & Cs awful first experience - as per all the other reviews stay clear of this airline- truly terrible.

Company charged us extra for small cary-ons, really a rip off!!!!

although boarding and traveling went smoothly I had my return ticket changed multiple times with no reason given and no compensations for the trouble it caused, I ended up traveling home late with a late flight causing me to miss multiple days of school and arrive home the day after traveling from train times.
frankly I'm disappointed in Norwegian and their practices.
it's not even like the planes are fully packed since less then half the seats have passengers.

Norwegian Didn't pay returned Tickets

Dear right person, Norwegian
I have traveled a lot with you in Scandinavian And some of my friends joined me for travel ,On 21th Sep. I Bought 3 return tickets for myself and 2 others (Copenhagen to Stockholm), I was out for an unfortunate experience, as a bad condition of pandemic we cancel the trip and I call to Norwegian Customer service , she told me cancel the tickets and it we will send you the all money back because is less than 24 hour. I tried it and after few days Norwegian sent money back just for 1 tickets . I call them and They told me to fill out the form and send it. We will definitely refund your money. I did the same and sent it to the customer service. I waited for two weeks. as I mentioned They already only sent the money for one of the tickets and did not send the other two tickets. I called them again and they said it was a mistake to fill out the form again and send it and we will refund your money, do not worry. I sent an e-mail to costumer service again. I waited for a few weeks, they did not send the money, and I called again, and the same repetitive words that you forgot to send again. I did the same thing. I waited again. Have not sent. Now that a few months have passed, I am tired and I think Norwegian Company is a fraudulent company and it is cheating because keeping money without a reason is a ,,,,????!! and I advise you to be careful of the scams and fraud of Norwegian Company.
- I will ask for my money back. Thanks. Sincerely. Hossein Hosseini

Flight delayed in 2018 by around 12 hours, arrived in final destination next day.
Refused compensation for no reason, so I contacted a company to help get it.
They then dragged it out for long enough to be protected form bankrupt, only to have the case dismissed since I would get maximum 5 percent of the sum. Useless company that won't pay what they owe as they'll go bankrupt if they do.

The worst company I have used so far. Very hard to refund your money and you can not get money back in some cases you can get only their points, but you can use only 500 points per 1000 nok paid. They are canceling flights all the time. Also, good luck finding information on their website and if you call their call center some of the operators are inpatient so no use of them. All in all terrible company.

Booked flights from Copenhagen to Montpellier and return for July. Found out by coincidence they were cancelled, as relatives wanted to book same flights, but they were unavailable and definitely not sold out. They called up Norwegian and were told to tell us that the flights are cancelled.

Shortly after, a “refund” and “change booking” option appeared in the app. I want to rebook to another destination. Pressed the change booking option, but it just kept spinning. Shut down the app, opened up and retried. Nothing happened. Tried the refund option. Same experience. And now the option, nor my flights, are available anymore in the app...

Today, I’ve tried calling support two times. Waiting in line for 2 times 32 minutes to receive the message that they cannot take my call.

I am obviously not going to book my new flights and rely on a refund as it is completely black-boxed what happens in their organization...

Sad, sad, sad customer service, app experience and experience in general.

Strange but they refunded me just after 2 days they deleted all the flights of April 2021 included mine.

Very disappointed with Norwegian. My flights were cancelled in May 2020 due to Covid, I applied for a refund which was confirmed in July via email. Despite several efforts to claim the refund I still haven't received this, now it is December. Haven't heard from them at all since July despite trying to get in touch via phone and email, also via my bank who say because their payment platform uses bank transfer the payment is not covered by usual payment protection on credit / debit cards. Am still owed £482.50.

No refund. Reply after 6 months.

wrote I could take it up with a 3rd party, but they wouldn't compensate regardless.

Scam company