So impressed with the personal and excellent customer service I received when I had a query with my order. Sometimes online companies are fine until you have a problem and then it is impossible to con... See more
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iphone 12 mini case. Wanted a premium leather case. This looked good. Delivery and communication was fine and quick. case is very poor quality considering it is £50 + postage. doesnt fit t... See more
Company replied
Ordered a gift - for my daughter passing her degree - 1/7/25 and still not received ! No notification - even after chasing things up I was fibbed off with another promised delivery date which never... See more
Company replied
I love Not-Another-Bill. I have had such exciting and diverse gifts since I joined, not a dud amongst them. I can keep the gifts myself or give them as gifts. Particular favourites include all the jew... See more
Company details
Written by the company
Our vision is to be the most unique gift service in the world. We strive to source, create and deliver gifts that excite, inspire and delight our customers. With a passion for the finer details, and quality personalisation we are your experts in gifting. From our boxes, ribbons and beautiful tissue paper to the personalised letter explaining about the present, we really consider how the whole experience looks and feels.
Contact info
Unit 10, 69 St Marks Road, W10 6JG, London, United Kingdom
- 02037907790
- info@notanotherbill.com
- notanotherbill.com
3.8
Great
309 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still NO DELIVERY !
Ordered a gift - for my daughter passing her degree - 1/7/25 and still not received ! No notification - even after chasing things up I was fibbed off with another promised delivery date which never happened - now I have been given another date - not holding much hope ! That’s 9 working days now. Poor poor service !
I will never use this company again
June 30, 2025
Unprompted review
Reply from Not Another Bill
Hello Richard,
Thank you for sharing your concerns, and we truly appreciate your patience throughout this situation. Please accept our sincerest apologies for the delay in your order and the frustration it has caused.
We take full responsibility for the inconvenience you've experienced. While our customer service team worked to expedite your order, there was unfortunately a miscommunication internally that led to the late dispatch.
I understand your order has now been shipped, please refer to your tracking details for the latest updates. I also understand you've been in direct contact with a member of our team, who has offered a gift voucher and a refund of the shipping cost as a small gesture of goodwill. While we know this doesn’t make up for the delay, we do hope it demonstrates our commitment to making things right.
We truly value your feedback and hope to have the opportunity to provide you with a much smoother experience in the future.
The team is very responsive
The team is very responsive; great customer service!! I'm excited to get my order!
July 9, 2025
Unprompted review
Reply from Not Another Bill
Hello Alyson, Thank you so much for your lovely feedback. We're delighted to hear you had a great experience with our team, and we're just as excited for you to receive your order. We hope to see you again soon!
Easily Damaged
I was really excited to personalize my phone case and was thrilled when I received it. However, I've started to notice that the leather is already flaking off. It's such a disappointment, especially since I've paid extra for personalization. I take great care of my phone, so it's frustrating that the quality isn't lasting.
June 21, 2025
Unprompted review
Reply from Not Another Bill
Dear Perry,
Thank you for bringing this to our attention. I’m very sorry to hear that the quality of the case hasn’t met your expectations. Could you please send a photo of the case to our customer service team at info@notanotherbill.com, along with your order number? This will help us find a solution quickly and ensure you're happy with your experience. We look forward to hearing from you and resolving this for you as soon as possible.
Best wishes,
Elle
Great customer service with a quick fix!
I ordered a personalised item from Not Another Bill, but unfortunately it arrived with a spelling mistake. I contacted customer service and was really impressed—they were quick to respond, super friendly, and immediately arranged a replacement, which was sent out the very next day.
They told me I could dispose of the original item, but instead I donated it to a charity shop—so it ended up being a win-win situation! Mistakes happen, but it’s how a company handles them that really counts, and Not Another Bill handled it brilliantly. Would definitely order again.
May 15, 2025
Unprompted review
Reply from Not Another Bill
Hello, thank you so much for your thoughtful review. We're really sorry again for the initial mistake, but we’re delighted to hear our team was able to resolve it quickly and leave you with a positive experience. We especially appreciate your generosity in donating the original item, what a lovely idea. We look forward to welcoming you back soon!
Wedding - personalised gifts
Bought some personalised gifts for a wedding and they took great care to get them exactly right and were very helpful with various options. Kept in touch and made sure I had them in good time
April 9, 2025
Unprompted review
Reply from Not Another Bill
Hello, Thank you so much for your lovely review. We're thrilled to hear you were happy with your personalised wedding gifts and that our team could help make everything just right. We really appreciate you taking the time to share your experience. We hope to see you again soon!
Don’t shop here
Don’t shop here . Placed an order , dpd never delivered it and returned it back to sender , company won’t refund . Absolute joke . Avoid this company .
February 18, 2025
Unprompted review
Reply from Not Another Bill
Hello Lauren,
I understand you spoke with our team yesterday and today regarding your parcel. We have explained the situation, clarified the details, and outlined the next steps for you.
Your parcel was marked as returned to sender on February 17th but has not yet arrived back at our studio. As we’ve mentioned, once the parcel is returned to us, we will process a full refund for your order immediately. Unfortunately, this matter is beyond our control as it falls under DPD’s service. We understand how frustrating this must be, and we apologise for the inconvenience. Rest assured, we will issue your refund promptly once the parcel is received. Thank you for your understanding and patience. Please let us know if you have any further questions or concerns.
Kindest regards,
Elle
Great customer service and products
I called up as I had a very short time frame to get the personalised product I wanted. I spoke to a lovely girl called Holly who helped me push the order through quickly and the item has just arrived. The item is just lovely. Great products and customer service.
February 7, 2025
Unprompted review
Reply from Not Another Bill
Hello Gilly, Thank you for your fantastic review. We're so happy to hear that Holly was able to assist you in getting your order through quickly. It’s wonderful to know that you love your item and had a great experience with us. Thanks again for your support.
Amazing customer service
Amazing customer service! I ordered a present for my boyfriend and kindly asked the team to deliver it as soon as possible. Not only did they reply immediately, saying that they would do their best to have the present delivered on time, but they also offered me express delivery free of charge as a gesture of goodwill, which is incredible. I received the present today, and it’s amazing. I am very happy with this experience—honestly, one of the best customer care experiences I’ve had lately.
February 7, 2025
Unprompted review
Reply from Not Another Bill
Hello Solomiia, Thank you so much for your wonderful review. We're absolutely delighted to hear that you had such a great experience with our customer service team. Going the extra mile for our customers is something we truly believe in, and we're so glad we could help make your gift extra special. If you ever need anything in the future, we're always here to help. Thanks again for your support.
FANTASTIC 10/10
Ive just spoken with a lovely lady called Anna in your customer services. I just wanted to let you know she has provided me with the best customer service I have received in a very long time. Friendly, helpful, resolved my query even though it was a bit of a silly question. Oh and thanks for the best phone case I have ever had!!
January 3, 2025
Unprompted review
Reply from Not Another Bill
Hi Lisa, Thank you so much for your kind words! We're thrilled to hear that Anna provided you with such excellent customer service. We strive to make sure our customers have a positive experience, and we're delighted that she was able to help you. We're also glad you love your phone case, we hope you continue to enjoy it. Thank you again for your feedback.
My order was out of stock but got my item nevertheless
My order was out of stock and I didn’t get notified about this until I sent an email and asked. Following this, the communication was excellent and I received my order Christmas Eve in time for when I wanted it on Christmas Day. The quality of the product is great and the customer (my mum) was very happy with it.
December 20, 2024
Unprompted review
Reply from Not Another Bill
Hello Vassiliki, Thank you for your feedback. We appreciate you taking the time to share your experience. We understand the frustration of encountering an out of stock item and apologise for the lack of initial notification. We are constantly working on improving our stock availability updates and order communication. We're glad we were able to resolve the issue promptly and ensure your order arrived in time for Christmas. We're delighted that your mum loved the product! Your feedback is valuable to us as we strive to provide a seamless and enjoyable shopping experience.
Zero communication
I ordered something on Dezember 12th and still don’t have any update on the whereabouts of my order. I wrote an email and didn’t get any response besides the automatic one. I don’t mind it being delayed due to Christmas but do inform me then?? Saying nothing makes it way worse.
December 29, 2024
Unprompted review
Reply from Not Another Bill
Dear Eva,
Thank you for sharing your feedback with us. Unfortunately, due to a miscommunication between our London and Netherlands studios, your order was overlooked in our system, resulting in a delay in reaching out to you. We recognise that this is unacceptable and deeply regret the frustration this has caused. I understand our customer service team has since contacted you to resolve the issue and has offered a small gesture as an apology. We truly appreciate your patience and the opportunity to make things right. Once again, I sincerely apologise for this experience. We’re committed to learning from this situation, and I hope your next experience with us exceeds your expectations.
Keep missing their commitments
Called me a couple of days before Christmas to tell me my order was out of stock and to ask if I’d accept a different colour. So far, so ‘meh’ - cross for their lousy stock control but a tick for calling. Promised me it would be on express delivery to arrive on Christmas Eve. We’re now at the end of the 28th and heard nothing. No parcel, no update and I can’t use the app for tracking my parcel without opening up my inbox which I’m not prepared to do for security reasons. I need the present by 9am tomorrow as it’s a gift for my brother who’s visiting from the USA. Going to have to go to a family get together empty handed - bit rubbish. No point in sending it now as it’s gonna go straight back if it does eventually arrive.
December 28, 2024
Unprompted review
Reply from Not Another Bill
Dear Zoe,
Thank you for bringing this to our attention. I’m truly sorry to hear about the challenges you’ve faced with your order. As a team, we’re deeply disappointed that your experience fell short of the high standard we aim to provide. I sincerely apologise for the delays and lack of communication you’ve encountered. I understand how frustrating this must have been, and I’m committed to resolving this issue for you as quickly as possible. Could you please email me at elle@bespokely.cc with your order number? I’d be delighted to personally assist you and ensure this matter is sorted promptly. Thank you for your patience, and I look forward to helping resolve this for you.
Cancelled order 2 days before Christmas
I am so angry, after making an order on December the 13th I got an email cancelling my order today (23rd) - this was a gift and now I have a day to try and replace it for a family member. No explanation or apology. Awful service.
December 23, 2024
Unprompted review
Reply from Not Another Bill
Hello Roisin,
Thank you for taking the time to share your feedback. We sincerely apologise for the cancellation of your order due to an issue with our online stock system. We completely understand how disappointing and frustrating this experience must have been for you. This situation falls far short of the high standard of service we strive to provide, and we are genuinely disappointed as well. Unfortunately, during an exceptionally busy time of year, this oversight occurred. While our customer service team reached out via email to explain the situation and process your refund due to the lack of an alternative product, we recognise that the delay in providing you with an update was unacceptable. We take your feedback very seriously and are actively reviewing our processes to ensure this does not happen again. If you would consider placing another order with us in the future, I would be delighted to personally assist you and ensure your experience is a positive one.
Amazing shopping experience
I have recently purchased a few Christmas gifts and have had the best purchasing experience in a while. Not only did the gifts arrive fast, beautifully packaged and in great quality - but I have also received the best customer service. While one gift arrived with the wrong item, the customer service team (Anna) quickly acted to resend the original item and also let me keep the mistaken one, in order to not inconvenience me during my holidays. I will keep ordering gifts from this site, as the quality, customer service and packaging is truly top notch- I can only recommend it.
December 13, 2024
Unprompted review
Reply from Not Another Bill
Hello, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you enjoyed the quality, packaging, and speedy delivery of your gifts. We’re especially glad that Anna and our customer service team were able to resolve the issue promptly and ensure your holiday season wasn’t disrupted. Providing exceptional service is our top priority, and it’s wonderful to know we met your expectations.
Very special and good quality products
Very special and good quality products, careful curation that is sure to save you hours of browsing if you’re after stylish presents - and super reactive customer care team. What more can one ask. Thank you team NAB.
December 4, 2024
Unprompted review
Reply from Not Another Bill
Hello Famille, Thank you so for leaving us such a wonderful review. This means the world to me and the team. We look forward to welcoming you back soon.
Ordered from Not Another Bill on…
Ordered from Not Another Bill on multiple occasions and always been fantastic. This was no exception. The Jelly Cat soft toy is a lovely gift for my niece and the embroidery looks fantastic. Arrived within a couple of days of ordering, so super fast, no mean feat, given it's a personalised item. The option to include a personal message is a lovely touch as well. Would highly recommend to anyone and will definitely be purchasing again. ps this is actually a different Ned, not Ned who owns Not Another Bill! Thanks!
November 29, 2024
Unprompted review
Reply from Not Another Bill
Hello Ned,
Thank you so much for sharing your kind and thoughtful feedback. It truly means the world to me and the entire team. We look forward to welcoming you back soon.
Order confirmation misleading beware what you have ordered the company won’t help.
I made a personalised order from this company which did not arrive as expected. I think I made an error entering the details but when the order confirmation came through it described the engraving position as I had expected so I did not spot the error as the information is written in a totally misleading way. In the end ended up with something totally useless and had no help from company in resolving the issue. Would avoid in future.
November 21, 2024
Unprompted review
Reply from Not Another Bill
Hello,
We sincerely apologise for the disappointment caused by your order not meeting expectations. Please know that we take this matter very seriously. It has been escalated to our web team, and we’ve made updates to the website to ensure greater clarity for our customers. We understand how important this is, and we’re committed to improving your experience. Additionally, our customer service team has already been in touch and worked to resolve the issue for you. Thank you for your understanding, and we truly appreciate your patience.
from 1 star to 4 stars
I reviewed this company 5 days ago....1 star as the wrong order was sent. Since then the communication I have had with them has been excellent and the problem rapidly resolved. The good arrived slightly different from each other, but never mind, still happy to give them as gifts. I wish the company well.
November 14, 2024
Unprompted review
Reply from Not Another Bill
Hello Barbara, thank you so much for your understanding and for updating your review. We’re glad we could quickly resolve the issue, and we’re pleased to hear that you’re happy with the items. We’re grateful for the chance to make things right. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Wonderful customer service
Wonderful customer service - responded very quickly when I had an order arrive that had been destroyed in the post. Refunded me immediately - no ridiculous "4-7 working days" policies, and was lovely to speak to a human. Would recommend highly!
November 4, 2024
Unprompted review
Reply from Not Another Bill
Hello Max, Thank you so much for your kind words! We’re glad we could resolve the issue quickly for you. Our team works hard to make sure situations like these are as smooth and hassle-free as possible. Your recommendations mean the world to us. If you ever need anything else, we're here to help. Thanks again for your support and kind words.
Custom vegan leather phone case
I bought a custom metallic vegan leather phone case and love it! Even though it’s not real leather, it’s lasted much longer than my designer one that was 3x the cost and real leather. This case is gorgeously shiny and will definitely be buying from them again.
July 1, 2024
Unprompted review
Reply from Not Another Bill
Hello, Thank you so much for taking the time to share your feedback with us. We're absolutely thrilled to hear you love your iPhone case. We look forward to welcoming you back soon.
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