I bought 3 earrings, they were great, really cute and had amazing quality, one earring broke after 2-3 days of wearing them. I reached out to customer support and they offered to send me a new pair. T... See more
Company replied
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See what reviewers are saying
So i received a package without a free item that was supposed to be included in my order. They shipped the new item without hesitation right away and made my query super straightforward! The items a... See more
Company replied
I ordered a necklace from here at christmas and although i absolutely love the style, the wire broken after 7 months of wearing it (and not wearing it every day!) I contacted customer service asking... See more
Company replied
The products are of very good quality. I am satisfied with my purchase and would recommend this company to others.
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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GREAT
The jewerly is really what they say it is, waterproof and not rusting. Great customer service! I have never met a bussiness with such excellent service.
January 26, 2026
Unprompted review
Reply from Notbranded
Hi Dominika,
Thank you so much for your review!
We’re very happy to hear that our jewelry lives up to its promise of being waterproof and not rusting, and that you’re so happy with our customer service. And that you find it exceptional, that's such a great compliment! Thank you.
We appreciate your kind words very much! And we hope to see you again soon!
Kind regards,
Nia, Notbranded Customer care
I absolutely LOVE Notbranded!
I absolutely LOVE Notbranded!! Your jewellery is absolutely stunning! I have bought many earrings from you, plus a necklace and a few rings. They are gorgeous pieces and I wear them all the time. I was devastated when one of my rings snapped, and I got in touch and your company immediately sent out a replacement ring. Outstanding customer service. I will forever be a loyal, returning customer for life!
January 25, 2026
Unprompted review
Reply from Notbranded
Hi Bethany,
Thank you so much for this great review!
We’re very happy to hear how much you love our jewelry and that you wear your pieces all the time!
We’re very sorry that one of your rings snapped, but we’re so glad we could replace it for you quickly. Your kind words about our customer service truly mean a lot to our whole team.
Having you as a loyal, returning customer for life is the biggest compliment we could receive. Thank you for your trust and support!
We wish you lots of joy with your jewelry and hope to see you again soon!
Kind regards,
Nia, Notbranded Customer care
Everything perfect
Lovely designs, friendly emplyees, fast service and great materials- that's what makes a good company! Love notbranded!
January 23, 2026
Unprompted review
Reply from Notbranded
Hi Lea,
Thank you so much for your lovely review!
We always love to hear that our designs are appreciated, that you find our team friendly, our service fast, and the quality of our materials great! Thank you very much!
We’re excited to hear that you love Notbranded, and we look forward to welcoming you back again soon!
Kind regards,
Nia, Notbranded Customer care
Great quality and design
Great colors
Great quality and fair pricing options
Larger stock of earrings and rings would be great
January 23, 2026
Unprompted review
Reply from Notbranded
Hi SZ,
Thank you for your kind words! We very much appreciate it.
We are very happy to hear that you are happy with the colors, quality, and pricing of our jewelry.
We appreciate your suggestion regarding a larger stock of earrings and rings. We’re always looking for ways to improve and will take this into consideration.
Thank you for your support!
Kind regards,
Nia, Notbranded Customer care
Great service!
Great service!
The customer service was very helpful after the butterfly backs of my earrings fell off quickly after I bought them.
January 21, 2026
Unprompted review
Reply from Notbranded
Hi TJ,
Thank you for your review!
We’re glad to hear that our customer service was able to help you quickly after your earrings were defective.
We appreciate you sharing your experience and are happy we could resolve this for you!
Kind regards,
Nia, Notbranded Customer care
Perfect client services
Perfect client services, reactivity and responsibility!
January 16, 2026
Unprompted review
Reply from Notbranded
Hi Tim,
Thank you for sharing your kind words! We very much appreciate it!
We are happy to hear that you are satisfied with our products and service!
Kind regards,
Nia, Notbranded Customer care
would recommend
Fast delivery, great customer service and beautiful pieces with good quality!!
January 19, 2026
Unprompted review
Reply from Notbranded
Hi Mia,
Thank you for sharing your experience and your kind words! We very much appreciate it!
We wish you lots of joy with your items!
Kind regards,
Nia, Notbranded Customer Care
I don't recommend this store
I don't recommend this store. My first package didn't arrive, which may have been the courier's fault (the system reported a parcel number, but that's it). Fortunately, they re-sent it to me. Only one pair of earrings arrived, even though I ordered two. I immediately contacted the store and learned they were out of stock (it's a shame no one informed me). Only after sending an email did I receive a refund for the earrings. The best part is that the earrings were available on the store's website.
The customer service and relatively quick response are a plus.
January 12, 2026
Unprompted review
Reply from Notbranded
Hi Magda,
Thank you for sharing your feedback.
We’re very sorry to hear about the issues with your order. We understand how frustrating it must have been that your first package didn’t arrive and that one pair of earrings was out of stock without any notice. This is certainly not the experience we want you to have!
However, we’re glad that our team was able to resend your order and provide a refund for the unavailable earrings, and that you found our response relatively quick. Your feedback regarding stock availability and communication is very valuable, and we will use it to improve our processes.
We appreciate your honesty and hope to provide a better experience in the future.
Kind regards,
Nia, Notbranded Customer care
Fragile jewellery and questionable customer service
Not 1 star because they did eventually refund me. But it took a MONTH of back and forth with the company. They apparently didn’t recieve my return of the broken items and so they were saying they couldn’t help me. They were very unprofessional and dodging questions, I thought this could be a scam. They eventually said they will just refund me my whole order so I can leave them alone. It’s a shame because the jewellery is honestly beautiful. But so many of them broke/jewels fell of the same day of wear. I wouldn’t want others to experience the same problems
December 1, 2025
Unprompted review
Reply from Notbranded
Hi Amy,
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this situation was for you and that it took much longer than expected to resolve, that is certainly not the experience we want our customers to have.
We would like to clarify that return shipments can sometimes take longer to arrive back at our warehouse, especially when handled by international delivery services. During the holiday period there were also some delays due to increased volume of orders and weather conditions, which unfortunately affected delivery times.
We never withhold refunds intentionally, we simply have to wait until the return has physically arrived and been processed by our warehouse before we are able to issue a refund. Even when a tracking link is available, we still need to wait for our warehouse to confirm receipt and complete the return processing.
We sincerely apologize for the confusion and the delays this caused in your case, and if our communication came across as unprofessional or unclear. We’re glad the matter was ultimately resolved with a full refund, but we regret that the quality issues and the handling of your case left you with such a negative impression. We don't want that for you!
Thank you for your honest feedback and for your kind words about the design of our jewelry. Your comments have been shared internally to help us improve both our product quality and our customer service going forward.
Kind regards,
Nia, Notbranded Customer Care
Customer service follow-up 👍🏾
I’m surprised to see other customers actually received email responses as I have been waiting for 3 days with nothing, not even an AI generated response. Very disappointing.
Order #571952
Update: even though it was slower than expected but the team reached out and proactively solved the issue, overall satisfied with the products and services, will buy again
January 14, 2026
Unprompted review
Reply from Notbranded
Hi Shoppingpie,
Thank you for your review.
We are very sorry to hear about your experience. We understand how frustrating it is not to receive a timely response, and we sincerely apologize for the delay.
We aim to respond to all emails within 24 hours on business days.
We have reviewed your case and have already been in touch with you to assist and resolve the matter.
We hope you are happy with the solution! Thank you for your patience. We appreciate that we had the opportunity to make this right for you.
Kind regards,
Nia, Notbranded Customer Care
Amazing customer service
I contacted the seller via Instagram after my bracelet broke following about one month of daily wear. The response was immediate and very friendly, and I was sent a new bracelet right away without any problems. I really appreciate the excellent customer service and how quickly everything was handled. Thank you for the great support – I would happily recommend this shop!
January 15, 2026
Unprompted review
Reply from Notbranded
Hi Kim,
Thank you so much for your kind review!
We're happy to hear that our team was able to assist you quickly and that you are satisfied with the replacement process.
Thank you very much for your recommendation. We truly value your trust and hope to see you again soon!
Kind regards,
Nia, Notbranded Customer care
Fantastic customer service
Fantastic customer service! All my questions were answered very quickly, and the team was incredibly supportive throughout the process. A smooth and reassuring experience from start to finish. Highly recommend!
January 14, 2026
Unprompted review
Reply from Notbranded
Hi Mai,
Thank you so much for your kind review!
We’re very happy to hear that you had such a smooth and reassuring experience and that our team was able to support you every step of the way.
Thank you for the recommendation!
Kind regards,
Nia, Notbranded Customer care
helpful and kind staff
January 11, 2026
Unprompted review
Reply from Notbranded
Hi Beatrice,
Thank you for your compliments about our staff! We very much appreciate your kind words!
Kind regards,
Nia, Notbranded Customer care
Not the expected quality
Not the expected quality. One of the earrings is defective and does not close properly. I chatted with their support on Instagram, and they told me I could replace it with any item. However, they did not provide a code to replace it without additional costs, which was disappointing.
January 10, 2026
Unprompted review
Reply from Notbranded
Hi Benedetta,
Thank you for your feedback, we very much appreciate it!
We’re very sorry to hear that one of the earrings was defective and did not close properly, that is certainly not the quality we aim to deliver.
We would happily assist you further with this matter, however we've requested additional details so we could arrange the replacement correctly and provide the appropriate solution. Unfortunately, we did not receive a response to this request, which prevented us from moving forward.
We would still be more than happy to resolve this for you. Please share your details via Trustpilot replies, so we can assist you.
Thank you in advance!
Kind regards,
Nia, Notbranded Customer care
Problem solved, friendly customers service
The item I ordered didn’t arrive, whether it was the post delivery or other circumstances we’ll never know
Emails back and forth with a friendly customer’s service solved the problem
January 9, 2026
Unprompted review
Reply from Notbranded
Hi Laila,
Thank you for sharing your feedback.
We are very sorry that the original order didn't arrive. Unfortunately, shipping issues can sometimes happen, as once the order is shipped, it's out of our control and in the hands of the carrier.
However, we are glad that our customer care team could help and that the situation was resolved. If you ever need anything else, we're here for you!
Kind regards,
Nia, Notbranded customer care
Nice quality and great customer service
nice quality and great customer service when I had a question
January 9, 2026
Unprompted review
Reply from Notbranded
Hi Malin,
Thank you so much for your review!
We're happy to hear you’re pleased with the quality, and it’s great to know our customer service could help you with your question. We’re always here if you need anything else!
Kind regards,
Nia, Notbranded customer care
Good service
Good service, friendly staff, and beautiful products with a good price-quality ratio. For years, this has been the only place where I buy my earrings.
January 9, 2026
Unprompted review
Reply from Notbranded
Hi Sara,
Thank you so much for your wonderful review!
We’re happy to hear you’re happy with our service, team, and products, and it means a lot to us that you’ve been choosing us for your earrings for years. We truly appreciate your trust and loyalty.
Kind regards,
Nia, Notbranded customer care
Love the looks and the quality of the…
Love the looks and the quality of the jewellery!
Had a little issue with my bracelet and the customer support helped me out immediately.
Great experience overall! ✨
January 8, 2026
Unprompted review
Reply from Notbranded
Hi Jacqueline,
Thank you very much for your kind words!
We very much appreciate it! We always love to hear that you love the look and quality of the jewelry.
Sorry to hear there was a small issue with your bracelet, but we’re glad our support team could help you right away.
Kind regards,
Nia, Notbranded customer care
The earring stem broke off immediately…
The earring stem broke off immediately upon unpacking, making it unwearable. A bracelet wasn't shipped before, and after contacting them, they sent the wrong one. What a waste of energy.
November 24, 2025
Unprompted review
Reply from Notbranded
Hi Kim,
Thank you for your honest feedback.
We are very sorry to hear that the earrings you received immediately have broken and that you have received the wrong bracelet twice. That's certainly not the experience we want for our customers.
We would like to solve this for you! We have contacted you via the email address you have shared with us, but unfortunately, we haven't received a reply yet. Would you be so kind as to reply to our email so that we can solve this issue for you? Thank you in advance.
We are looking forward to hearing from you!
Kind regards,
Nia, Notbranded Customer care
Good brand
I bought some earrings and a necklace for a friend. They arrived super quickly and were very cute. The earrings were damaged but I got in touch with customer services and they contacted me very quickly to say they’d sent a replacement - there were no quibbles and it was very easy. I’d highly recommend this brand.
December 26, 2025
Unprompted review
Reply from Notbranded
Hi Amber,
Thank you for your positive review! We’re happy to hear that your order arrived quickly and that you loved the pieces. Sorry again about the damaged earrings, but we’re glad our team could sort it out quickly and easily for you. Thanks so much for the recommendation, it means a lot to us!
Giulia
Notbranded Customer Care
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