As a coffee nob i am as picky as Austrailian cocaine addict. So i am thrilled to say how exquiste Nofes roasters wholebeans are. Not too floral as that is over powering. Strong enough and tasty enough... See more
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See what reviewers are saying
We love Notes coffee, we have tried other coffees, but always come back to Notes. The tase is far superior to any other coffee we have tasted. What makes Notes even better is that they are backed by... See more
Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine. Delivery is prompt and packaging great. I have found some of the sp... See more
Utterly useless. sent 2 emails 2 weeks ago with a few questions about subscriptions and got no reply. Tried to then reach out on Instagram and STILL no reply. I mean it seems like they don't want... See more
Company replied
Company details
Written by the company
We have been sourcing, roasting and serving single origin speciality coffee since 2010. Building close ties with sustainable farmers, securing exceptional coffees year after year and small-batch roasting, allow the unique terroir and delicate flavours of origin to shine. Our beans are then lovingly roasted in East London, brewed by our talented baristas and finish their journey with you.
Contact info
London, United Kingdom
- hello@notescoffee.shop
- notescoffee.shop
3.9
Great
237 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and very speedy service
Excellent and very speedy service, great coffee with taste notes that make it different and better than any other coffee I've tried and I've tasted quite a few!
January 4, 2022
Reply from Notes Coffee Roasters
Thank you Gary! We're so happy to hear that you enjoyed our coffee so much. Thank you for taking the time to leave such a glowing review!
Simply the best!!!
December 30, 2021
Reply from Notes Coffee Roasters
No, you're the best! Thank you for taking the time to leave us a review!
Just beautiful coffee
Just beautiful coffee, responsibly sourced and great service ! You really don’t need anything more.
December 24, 2021
Reply from Notes Coffee Roasters
Hi Chris, thank you for your lovely review! Thank you so much for taking the time, it means a great deal to hear our coffee hits the mark for you!
They sent me a mug
They sent me a mug. I didn't order a mug. I just wanted coffee. You can't ring them to ask them why.
December 21, 2021
Reply from Notes Coffee Roasters
Hi there Mark, thank you for taking the time to leave us a review. We're very sorry to hear you weren't able to find a way to get in touch with us. As for the mug, because you are a valued subscriber to our coffee plan we sent out a free Xmas mug this year as a small token of our appreciation. It comes at no extra cost to you. We're sorry that this was not made clear to you and we hope that you can enjoy it regardless! If you have any questions or would like to get in touch for more information please email us at hello@notescoffee.shop
Happy Holidays!
Coffee arrived extremely quickly
Coffee arrived extremely quickly. Sent as a gift to my father who has promised to wait till Christmas but is struggling due to the “intoxicating smell of coffee” emanating from the box :)
December 16, 2021
Reply from Notes Coffee Roasters
The struggle must be real Sally! We're glad to hear how tantalising our coffee is and we hope your father stays strong. The wait will be worth it! Thank you for taking the time and leaving us such a nice review! Happy Holidays!
Coffee is always really tasty
Coffee is always really tasty, ethically sourced and expertly crafted!
December 14, 2021
Reply from Notes Coffee Roasters
What more can we ask for?! Thank you for taking the time to leave us such a nice review! Happy Holidays!
Love Notes Coffee and the delivery was…
Love Notes Coffee and the delivery was great and the beans tasted brilliant!
December 13, 2021
Reply from Notes Coffee Roasters
We love that you've taken the time to leave us a review Caroline. Thank you and happy holidays!
Reply from Notes Coffee Roasters
Thanks for taking the time to leave us a review 'Coffee Lover'! 😉
Exceptional coffee
Exceptional coffee beans. Well packaged. The taste and quality is top notch
December 7, 2021
Reply from Notes Coffee Roasters
Hey John, we're glad to have hit all the right marks. Thanks for leaving us a review on here. Happy Holidays!
Fantastic customer service
Fantastic customer service - as usual- and coffee to usual high quality and consistency from batch to batch. Excellent!
December 4, 2021
Reply from Notes Coffee Roasters
Thank you so much for taking the time to leave us a review! It means a great deal that you've enjoyed your experience. ✌️
Delicious coffee and loved the free…
Delicious coffee and loved the free Xmas mug, thank you!
December 2, 2021
Reply from Notes Coffee Roasters
You're welcome Nicholas! Thanks for taking the time to leave us your review. Happy Holidays! 🎅
Reply from Notes Coffee Roasters
And so are you Yawar! Thank you for taking the time to leave us a review. ✌️
Reply from Notes Coffee Roasters
You're the greatest! 😉 Thank you so much for taking the time to leave us a review Mr. Lunn!
Great beans
Great beans - lighter roast that preserves the flavour profile. And an amazing price (50% off on Black Friday deal). Love the free delivery too.
November 27, 2021
Reply from Notes Coffee Roasters
Hello Richard! It's great to hear that you're enjoying our beans (and service). Leaving a review is so very appreciated, thank you for taking the time! ✌️
Excellent coffee
Excellent coffee
coffee is very high quality, sourced directly from farmers around the world, relatively lightly roasted, but certainly fresh with recent roast date. Delivery is fast too.
November 17, 2021
Reply from Notes Coffee Roasters
Hi Vinicius! Your review made our day! Thank you for taking the time to write us a review. We hope you have a lovely day!
Excellent quality coffee that feels…
Excellent quality coffee that feels like a warm hug. Highly recommend trying their subscription model particularly if you grind your own coffee at home. The seasonal variety of the coffee beans alongside the consistently high quality of bean selection and roasting makes the experience of each home made espresso feel like a special occasion. Having also tried their compostable pods I must say I was very pleasantly surprised to get a high quality espresso experience that one simply can't get with Nespresso pods or equivalent.
November 16, 2021
Reply from Notes Coffee Roasters
Hi Michael. We're a little speechless after reading your review. Thank you for taking the time to say these lovely things about us and our coffee. It's really made our day and we hope to continue providing you with the best coffee we can get our hands on! Thank you for your custom! 🥰
Great coffee in compostable pods
Great coffee in compostable pods, has been a great alternative to Nespresso’s own pods. The water flow with these pods is slower than with Nespresso pods but the final shot is quite tasty so no impact there.
November 12, 2021
Reply from Notes Coffee Roasters
Hi Mario, thank you so much for leaving us such a nice review. We're pleased to hear that you enjoy our pods! We also appreciate your telling us about the water flow. Our pods are always being scrutinised and improved with every feedback we get and testing we carry out. We'll be sure to make a note of this (no pun intended) for our pods next iterations! Have a fantastic weekend and thanks again for taking the time. 😊
Excellent quality and service
November 11, 2021
Reply from Notes Coffee Roasters
Thanks for taking the time to leave us a review Nico! ❤️
Coffee
The delivery was really fast and coffee feels like it's good quality. However, it's too much on acidic side for me.That's just a personal preference but it would be nice to see more low acid coffee options.
November 10, 2021
Reply from Notes Coffee Roasters
Hi Anette, thank you for taking the time to leave us a review. Thanks also for being honest about how you enjoy your coffee. At Notes we medium roast our coffee, which preserves some of the natural flavour profiles but also results in a fuller and more balanced brew. This does mean that some acidity will come through! Let us know which coffee you tried at hello@notescoffee.shop and maybe we can recommend one more to your liking? Alternatively you can also join our subscription plan that means you'll get the latest roasts from different origins every month! Thanks again! ☺️
Amazing coffee
Amazing coffee, reliably delivered. What more could a working girl want?
November 9, 2021
Reply from Notes Coffee Roasters
Samantha! Thank you so much for leaving us such glowing praise! We're so pleased to hear from you. 🥰
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