NOTINO CH Reviews 

good selection of stuff and some really good deals on perfumes on sale. Nice way to discover new perfumes.

Avoid Notino. Unprofessional and below imagination customer services. My package arrived in awful conditions with leaked products. Never ever notino

More reasonable prices, attractive discounts, and sometimes gifts that will surprise you.

I ordered several times and it was always quick and reliable.

It's always my pleasure to buy from Notino. Good and save products, happy to buy. Thanks

Terrible Terrible Terrible! Avoid.

I had an extremely disappointing experience with Notino, and I want to warn others about their dishonest and abusive customer service.

I placed an order (Order 332158469_02), which was split into multiple packages. One of the boxes arrived damaged, and the two products inside were missing—only the empty packaging was there. Additionally, two perfumes in the other boxes were unsealed, making me question their authenticity.

I immediately contacted Notino and provided all the necessary evidence, including photos. However, instead of properly addressing the issue, their customer support representatives Maria and Klara repeatedly ignored the proof I provided and kept making up new excuses to deny my refund.

First, Maria falsely claimed that I never sent the required photos, even though I had sent them multiple times.
Then, Klara suddenly decided that the photos were "not good enough" but never explained why.
They both insisted that a missing package label (which I removed for privacy reasons) was mandatory for a refund—even though this is nowhere stated in Notino’s Terms and Conditions.
When I asked where in their policy it says a label is required, they ignored the question. Instead, they kept copy-pasting the same responses, pushing me to accept a voucher or replacement instead of my rightful full refund. Their handling of this situation was not only incompetent but also intentionally deceptive.

To make things worse, they kept moving my complaint between different agents, who clearly don’t communicate with each other. This is highly unprofessional and only made things more frustrating.

I have now reported Notino’s abusive behavior and refusal to follow their own policies to Payment Method, and I will continue to share my experience so others can avoid this terrible company. Notino does not respect customers, makes up fake policies, and refuses to take responsibility for missing products.

I strongly advise everyone to stay away from this company unless you want to deal with dishonest and frustrating service!

Notino never disappoints. I’m your biggest fan 😍 the customer service is amazing, the delivery is beyond expectations, price is competitive. Received it before the expected day. Also congrats to Swiss post, and fast delivery from notino, now I can travel with my order! They send me trials (and mostly I buy from this trials)
Super!

I ordered a package and it was damaged and broken all over the box. Inside the box, a letter from the postal office said that they would send a replacement. I waited for a month, and nothing was sent. I contacted Notino and they said I should have contacted them 7 days after receiving. They refused to send the replacement. It is such a bad service and unacceptable. Waste of time and money. Notino is very irresponsible.

Edit: after about 12 email exchanges, they finally agreed to a voucher for a refund.

I love this online shop. Products are great, prices are fair. Happy to come back.

Great prices and products. Delivery is quick and efficient. Would be great if the website could translate!

Will be back quick and easy to shop. Happy customer

Pretty Slow
Overpacked with plastic
No explicitly mentioned that the product will be coming all the way from the Czech Republic....
Packaging of the product was covered with a sticker in Czech.
And not that cheaper at all !
Will never do again

a lot of little technical issues ... I forgot to apply the free shipping code so when I remembered, went back to put it in & the page accepted but ur FINAL page DID NOT include the rabatt so I'm still being charge 6.50F more, I hope u correct it for me.

The customer service is a disaster. I ordered room diffusers, but they didn’t include any sticks. I contacted customer service, and they demanded that I take photos of the package from all sides and send them the images. However, I had already opened the package and disposed of the box. Always double-check your orders very carefully!

Perfect one place to find all perfume at resealable best price. Highly recommend.

YES IT WAS EASY.

Products I cannot find in Switzerland Delivered to my house and at better prices

problem with order sorted very quickly by the lady on the infoline