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NOTINO UK Reviews 

9,605
•
TrustScore 3.5 out of 5

3.6

Cosmetics Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,587 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and extensive product range, often finding hard-to-find items. Many highlight prompt and quick delivery, noting items generally arrive well-packaged and in good condition. Reviewers often confirm the authenticity and quality of products received. However, some customers experienced delivery issues like late arrivals, missing parcels, or incorrect addresses. Others received damaged or incorrect items, with some reporting missing products. Reviewers occasionally found customer service unresponsive resolving returns or replacements, and mentioned concerns about product authenticity or misleading descriptions.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery, with many praising the great products,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick and timely... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers reporting positive... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the great and competitive prices... See more

Quality

People report ambiguous experiences with quality, with some customers praising good prices and quality... See more

Reviews shaping this summary

Rated 3 out of 5 stars

*Update* After my original review, the company did finally make contact and paid a refund. They did offer a replacement but I didn't have the confidence it would arrive. I have given them credit a... See more

Rated 5 out of 5 stars

Just purchased a beautiful gift box containing Oscar de la Renta 100ml and 30ml eau de toilette, also a 100ml tube of body lotion. The fragrance was original which was lovely, as I had previously purc... See more

Rated 5 out of 5 stars

I had an excellent buying experience with Notino. The products I bought were very competitively priced, had been difficult to source elsewhere and they arrived promptly and well packaged. Well done No... See more

Rated 5 out of 5 stars

Among the best places to buy fragrances and beauty products. A huge range of choice and often really good prices that fluctuate quite a lot. Patience is your friend at NOTINO. They are a brilliant com... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

Find the best deals on cheap perfume and aftershave and beauty products at the Notino.co.uk perfume shop. Designer fragrances with great discounts and express delivery. SHOP NOW!

Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(9,605)

1,621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I bought a perfume

I bought a perfume, after 2 days I receive a notification from Notino and from the delivery company that my order has been sent ..... after 3 weeks I wrote to them what is happening with my order , they replied that my order was lost and if I want they will send me another one or give me my money back ... I chosed to send me another one, their answer was that they no longer have it in stock !!! Wtf !!!
What a shame of company!!! They don't even offer a small attention to the customers affected by their lack of seriousness!!

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered hair products

Ordered hair products. The products never got delivered. Still waiting for a refund 3 weeks after. Company is non responsive so now to contact my bank.
Would definitely not recommend or reorder.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Cheapest place for designer perfumes

Managed to find a perfume here that was sold out everywhere else, and it was actually cheaper too. Package arrived in perfect condition and they even threw in a little free sample. Site is really easy to search and delivery was spot on time. Very happy with it.

July 16, 2026
Unprompted review

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