Notino Reviews 

998
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including items difficult to find, and appreciate the good descriptions. Many people appreciate the competitive prices, often lower than local stores, and frequently highlight the fast, reliable, and well-packed delivery service. The ordering process and website user experience are generally described as easy and straightforward. However, some customers noted disappointment when promised bonuses or free gifts did not arrive, with information about such promotions sometimes lacking or gifts quietly removed after purchase.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a good choice and huge variety of products,... See more

Price

Consumers find prices to be very positive, often noting they are lower than elsewhere and customer-friendly,... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Reviewers highlight positive aspects of order, noting that placing an order is generally easy and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and navigation of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Completely wrong comment by Trustpilot which I am editing now. What I wrote was no Chanel (powder) number 20 available at Kaubamaja or Stockmann in Tallinn, Estonia (they have Chanel products of cours... See more

Rated 5 out of 5 stars

Always a pleasure to browse notino, find great products with description and then receive your order promptly. Easy to make an order. Promocodes are also always good and motivating) It is nice that I... See more

Rated 5 out of 5 stars

As I wrote in a previous feedback immediately after getting this Chanel powder, colour no. 20, I was happy that Notino could deliver it in Estonia, because neither Kaubamaja or Stockmann had it, they... See more

Rated 5 out of 5 stars

Transparent prices. Might be actually true. I would love to CHANGE order before it is shipped, though it is possible to cancel and redo the same order with additional products



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

998 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(998)

214 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Item missing and bad service

I made a purchase, took a video opening the box, and when removing item by item, I realized that one of the items was missing.
I sent an email to Notino to inform him of what had happened and also attached the video. Mrs. Kerli responded to me once saying she would look into it, after that she didn't get back to me, I sent other emails that have not been answered. The service is poor and without proper attention to the customer.
I paid for something I didn't receive and I hope to be reimbursed.
I know that this is not the type of service that Notino wants for its customers, but unfortunately that is what is happening now.

September 28, 2023
Unprompted review
Rated 2 out of 5 stars

Returning process is awful

As long as you don’t need to send anything back, it is a great place to order from. Unfortunately they have made returning time consuming: multiple steps to go through and you can send items back only with courier service, not with parcel machine. I have sent 5 e-mails regarding returning a product, sent pictures and filled a returning document TWICE.

August 23, 2023
Unprompted review
Rated 3 out of 5 stars

DISCOUNT CODE FOR LOYAL CUSTOMERS

I LIKE ALL THE PRODUCTS AND HOW FAST I RECEIVE MY ORDERS. I BUY EVERYTHING ONLINE AND SINCE I BUY ALL MY BEAUTY PRODUCTS FROM YOUR WEBSITE AND I SHOP A LOT FROM YOU, HOWEVER, I HAVE NEVER RECEIVED A DISCOUNT CODE FROM YOUR WEBSITE, I MEAN WHENEVER I SHOP ONLINE I WILL RECEIVE DISCOUNT CODES FROM ALL OTHER WEBSITES! THAT WOULD BE NICE IF YOU CONSIDERED IT AS WELL. ALTHOUGH, I LOVE ALL PRODUCTS AND PRICE. THANK YOU, NAZANIN TAHERI

August 13, 2023
Unprompted review
Rated 1 out of 5 stars

Package has not arrived so far..

Package has not arrived so far... 5 days late already after estimated arriving date. Phone call to customer service possible only in English. They promised to find out reason for the delay and send email with information. Two days later i have not received any information or even reply how they handle the matter.
Update: One week after estimated arrival date the package arrived. The outside box is pretty much broken, but purchased items are ok.
They also replied to my email and said that they will look after the lost package and send the information to me when they know something. Anyway, the package arrived before they sent any information to me.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

I couldn't be more happy with my orders

I have received every package very neatly packed and safe. All the products i ordered were the right ones. I especially enjoyed getting free samples with my orders, that is a very nice touch. Thank you so much, keep up the good work, i will definitely order again.

June 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look