NOTINO HR Reviews 

5,684
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the huge selection of beauty products, noting that it is very easy to find everything they need. Shoppers are also very happy with the remarkably fast delivery times and the secure packaging that keeps items in perfect condition. However, some customers also noted frustration with unexpected extra costs and fees. Some people explained that delivery charges and payment processing fees can sometimes cancel out the value of promotional discounts. A few reviewers experienced annoying delays and issues with the local delivery services used for their packages.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that goods arrive in excellent condition and... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and well-packaged orders.... See more

Price

People report positive experiences with price, highlighting affordable costs, great discounts, and products... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the items are authentic, in excellent... See more

Discount

Customers had positive experiences with discount, noting affordable prices, amazing deals, and cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You can find almost anything you need, and they restock as fast as possible. I love that I can track when they do. They follow trends and add products accordingly, have discounts often, and even witho... See more

Rated 5 out of 5 stars

This time it is a five star experience. However, I do not support chargeable delivery to store. All companies deliver their goods to their stores for free.

Rated 5 out of 5 stars

I received 5% extra code, but I did not copy it and when I closed it I could not get it any more, I wish this would not get lost, but it would stay in my shopping bag as an option to use...

Rated 5 out of 5 stars

I love shopping on Notino because I can quickly find what I need, the prices are ok, and I get the goods quickly and to the location I want. You have a really large selection of everything and for eve... See more


Company details

  1. Perfume Store
  2. Cosmetics Store

Written by the company

Online parfumerija Notino! Parfemi u ponudi tjedna ✓  Brza dostava ✓ Ponuda parfema i kozmetike ✓ Vaša online trgovina | notino.hr


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(5,684)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

2 Euro delivery to their own Store

They charge 2 Euro delivery to their own Store in Croatia.
Working hours for most stores are from 8 am to 8 pm, so that's the working day. Working day is not from 0 to 24 hours. So they said delivery is next day, but it wasn't next day, but the day after that.
Women in their own Store is completely disinterested working there. The process of pickup your online parcel is too complicated and illogical.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

The product is fake i repeat fakeeee…

The product is fake i repeat fakeeee it smells fake it looks good thats all the inside is fake don’t buy i know the prices are tempting i got a pafume for 20 euro i was thinking ohh so cheap and the bill at the end was like 92 euro and in my mind i had goten a good deal like it’s legit but no trust me it’s fake as hell im disapointed delivery was fast and precise the so called pafume doesnt last even 10 minutes on mu skin it’s not a copy it’s a diferent smell all together .
Notino you disapointed me .

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Bad user experience with no free shipping

I recently ordered products worth €68 from the Notino online store, which qualified me for free shipping (for orders over €60). During the purchase, I used a €50 gift voucher, which reduced the final amount for payment to €18.

However, at checkout, I was not granted free shipping because their system does not count the value of the gift voucher toward the total cart amount. Because of this, I had to pay extra for delivery, even though the actual value of the products exceeded the threshold for free shipping.

The problem isn't so much the extra charge as it is the illogical system that provides a terrible user experience. I also contacted customer service; the representative was polite but gave me a rehearsed answer that only the final amount to be paid is considered and that she could do nothing about it. It was clear that I wasn't the first person to call with this issue.

Ultimately, there are better competitors out there, and because of this experience, I will not be shopping at Notino again.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

I am very satisfied with my purchases from Notino so far. The products are excellent!

July 29, 2025
Unprompted review

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