NOTINO HU Reviews 2,301

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

It is easy to use the website and to order. Really the prices are great. Congratulations! And the loyalty Notino Club program also I find it super, fantastic! This is my first orders, actually one... See more

Rated 5 out of 5 stars

Best place ever and most convenient shipping - a lot of sale items and the sale is very frequent . Thank u for the nice experience

Rated 5 out of 5 stars

What I like most is the quality and the wide selection of brands. Prices are often better than in some shops. Shopping is easy, tips and offers are relevant and useful.

Rated 5 out of 5 stars

They are super fast, products are genuine and could be find all my faves at their webstore. Packaging is five star. Another commendation for the Hungarian Customer Service. They are very kind and... See more

Company details

  1. Perfume Store
  2. Cosmetics Store

Information provided by various external sources

Eredeti, márkás parfüm, parfümszettek, teszterek, parfümök az Notino.hu online webáruházban. Női és férfi parfümök kedvező áron. Akár 50 %-os árkedvezmény. Parfüm teszterek, ajándékszettek széles választékban.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Unbeatable prizes…

Notino always gives unbeatable prizes and additional discounts. Always perfect in packaging, delivery. I have been ordering from them for at least 5-6 years and no complaints so far. Mercedes, Budapest

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

I love Notino!

I love Notino!
Is nice to shop there, I shop here in years! I never had any problem with them 🤗
Is a bit expensive, but also has really really good deals too, what is unbeatable 🙃

May 14, 2023
Unprompted review
Rated 2 out of 5 stars

I've already ordered many times from…

I've already ordered many times from Notino, with minor mistakes only. They always did their job well. However, this time after the payment gate (which I had problems with, so then switched to pay by cash on delivery) the total HUF changed, unexpectedly. Even while shopping, my 25%(!) coupons disappeared repeatedly, but they finally left me alone in the end. It was in the Easter holidays, but they rejected my immediate complaints(!) by telling me that the order had been processed fully -- somehow before my letter got to customer service.
Had I known this, I would have choosen to place my order again myself.
No solution or even a tiny apology (even after mentioning it). Bored, indifferent, sad service overall, which is disappointing. It never used to be like that, and not in Western countries (or just bigger companies?). So, maybe they just left no option for the staff for my compensation. She was very direct/straight. But I'm already scared of sending back some of the products that (actually) were below quality, I mean, what will I have to undergo then?

April 10, 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Customer!
Thank you for writing to us and thanking us for your purchase.
I am very sorry that you are disappointed with your order. As it is important for us that our customers do not have to wait for their parcels and our company delivers to 27 countries, our packing department works at night, so it happens that we process orders very quickly and therefore we cannot modify them. Of course, in this case you have the possibility to refuse to accept your order and you can place a new order immediately. I am sorry that our customer service assistance did not satisfy you, but I trust that next time my colleagues will inform you of all the options available and, if not yet processed, will modify your order at your request.
As it is important to us to receive positive feedback from our customers, if there is a product that you are not satisfied with, you can of course make a complaint to the company. Please contact us as soon as possible on weekdays between 8-16:30 at +3642-220141 or by email at info@notino.hu.
My colleagues look forward to hearing from you so that we can find a solution to your satisfaction as soon as possible.
Best regards,
Notino

Rated 4 out of 5 stars

Everything is OK except one issue

Everything is OK except one issue: it is mentioned free delivery over a certain purchase value. I exceeded this limit but still freight cost was added. Small amount, no importance but not good solution.

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to navigate the webshop

Easy to navigate the webshop, great range of products !
BUT, I am upset, that my all time favourite Delia Face & Neckline Filling Serum is still unavailable !!!!!
Please stock it, thx ! :-)

March 30, 2023
Unprompted review
Rated 3 out of 5 stars

They say when i order over Ft 11000 i…

They say when i order over Ft 11000 i don,'t have to pay transport but they charce it on the Bill

February 25, 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Van den Bosch, thank you for your feedback. Our company's headquarters and warehouse are located in the Czech Republic, all products are shipped to our Customers from there, so unfortunately we cannot provide free delivery. There are products on our website that have free shipping and the list of which is constantly changing. However, if you have questions or comments, you can also let us know at info@notino.hu or +3642-220141 so that our agents can help you out. Have a lovely day, Your Notino

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