Noupia Reviews 53

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 5 out of 5 stars

Best Virtual Credit card for Africa. Now I have not just a credit card but a PayPal account with flexibility to create a new credit card at will. No charges for failed transaction like the other "... See more

Rated 4 out of 5 stars

Hey 👋 I love what you guys do I think this is the best card in the sense they have a lot of options like the ability to buy gift cards from within the app and I can open a bank account with the card... See more

Rated 1 out of 5 stars

I've made a deposit to my Account and money has been deducted already but it's been more than 10 hours now I haven't received the deposit in my Noupia account and the support is not active to tell m... See more

Rated 4 out of 5 stars

Noupia is one of the best virtual card provider out there. Their services are fast and reliable. The support is always there to answer all your questions and guide you on how to use the card.

Company details

  1. Financial Institution

Written by the company

Your Super App, more than just Virtual Cards. Create a Debit Card. Fund your card with Mobile Money. Pay for your Netflix subscription, Shop online, Pay your Facebook/Instagram Ads, Connect it to your PayPal, Google Wallet and even more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

53 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I created an account but no steps for verification

I created an account and received a verification code but no popup (or button) nor steps for the verification process. And the customer service doesn't replies to any text that I send. I'm very disappointed and the app says let me click on a particular button below for verification but I don't see any button. I would appreciate if this problem is is fixed

July 3, 2024
Unprompted review
Rated 4 out of 5 stars

Hey 👋 I love what you guys do I think…

Hey 👋 I love what you guys do I think this is the best card in the sense they have a lot of options like the ability to buy gift cards from within the app and I can open a bank account with the card . Though my only draw back is the fees and I need 5,000 to get a card common 😪🙌. Anyways it’s not as bad as a service as people think and will recommend for anyone who wants to do secure transactions it’s not a scam have use for and it works fine

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

Scam company from cameroon

Scam company from cameroon. I think they are located in Buea Cameroon. A group of students trying to scam people with poor service.
For some reason I can't login to my account and get my money back. I have been writing the customer service for over 2 months now and no body is there to talk to me.
This is a complete scam.

February 17, 2023
Unprompted review
Rated 1 out of 5 stars

It’s a scam don’t waste your time and…

It’s a scam don’t waste your time and contact a real bank. Months have pass now I’m still looking to your office to bring the police. The make you purchase a card and put money on it then the send a message saying they got trouble with their provider you have to pay for another card again. No refund on the previous one you’ve never used. Run run run . You text the support the do like they will solve the problem then you get ghosted

September 1, 2022
Unprompted review
Noupia logo

Reply from Noupia

Hello there Kenny, I'm not sure you're refering to Noupia. I guess you mistakenly commented this out here.

Rated 1 out of 5 stars

support is super slow to respond when…

support is super slow to respond when you have issues. card discontinued without prior notification. everything is so confusing and clients are not valued to get detailed information and most cost are shroud in secrecy till you get charged and ask, that is if they will even respond

October 5, 2022
Unprompted review
Noupia logo

Reply from Noupia

Hello there, Keith and thank you for your feedback. Just to let you know that ever since your feedback, we have really done our best and improved our customer service response time and availability as we strive to be better.
Thank you again and have a great day!

Rated 2 out of 5 stars

No doubt noupia is a reliable service…

No doubt noupia is a reliable service but they have a very slow and poor customer service. They don't treat complaints with priority. For more than a week now I am unable to access my noupia account with my funds and I have addressed this issue to the customer care and yet they haven't resolved my issue. This is so annoying. Another thing is they bill too high for a dollar. Where on any exchange rate or bank will a dollar cost 709frs, that's absurd. Yeah I know the system has to be maintained that's why we charged a fee when we topup our cards and equally when we withdraw from our cards. I will update my review when all the abnormalities of this services is satisfactory

July 26, 2022
Unprompted review

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