Nous Reviews 732

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its seamlessness and efficiency, making the process of finding better deals and switching providers incredibly easy. Many people highlight the significant savings achieved on utilities, mobile, and broadband, often without any effort on their part. The customer service is frequently described as excellent, with swift communication and helpful updates throughout the entire process. Reviewers appreciate the user-friendly experience, noting that the company handles most of the work, allowing them to save money effortlessly. However, some people experienced issues with the transfer process, leading to higher tariff rates due to difficulties encountered.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, swift, and efficient,... See more

Value for money

Reviewers highlight positive aspects of value for money, with many customers reporting significant savings on... See more

Price

Users describe positive interactions with price, with many reporting significant savings on various services... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was absolutely gobsmacked at how seamless, yet informative the process was. All my major outgoings reviewed and savings instantly identified. Currently saving approx £100 per month on utilities alon... See more

Rated 5 out of 5 stars

Honestly....recommend! An almost eerily efficient service that just does what it says. In a world where we are all used to bad service this was a revelation. I saved £244 effortlessly. Nous is now che... See more

Rated 5 out of 5 stars

So so impressed with Nous. I’ve changed my energy tariff, broadband and two mobiles. On track to save £1500 and we had thought we were on good tariffs before! Nous manage all the changes and are s... See more

Rated 5 out of 5 stars

Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole proce... See more


Company details

Written by the company

We're helping households get smart and stay vigilant to the cost-of-living crisis.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

732 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(732)

652 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, makes an annoying problem painless. You can choose how much control to hand over which I like. I was kept up to date all the way through my switch and it was all seamless. Will definitely use again.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service! Would recommend to everyone! Great communication. Very easy to deal with. No issues at all. Made swapping mobile providers super easy and hassle free! Thankyou very much 🥰

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Was so simple to use

Was so simple to use. Few questions via the app or website and then Nous does the work for you, kept me up to date with the progress via email and WhatsApp. And once was all done emailed and WhatsApp me to tell me it was complete and saved me a few hundred pounds without any effort from myself !! 100% worth it

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to use

Really easy to use. Filled in some very basic details and Nous took care of the rest! Made a substantial saving on my gas and electric bill without doing anything! Really would recommend.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Fast response time, really helpful and on hand for support. I found the whole experience of searching to switch so much easier and stress free

June 13, 2026
Unprompted review
Rated 1 out of 5 stars

User experience

User experience

June 8, 2026
Unprompted review
Nous logo

Reply from Nous

Hi Gemma,

I'm sorry to hear that you haven't had a good experience.

If there’s anything we can do to help or any further feedback you'd like to give, you’re very welcome to contact support@nous.co or send us a message via Whatsapp

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