Always excellent customer service - the girls are very kind and knowledgeable on the phone, and care with packaging. The products are fab too, as is the pricing! Knocked a star off because of posta... See more
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Small group with a very knowledgeable, patient, skilled and professional teacher, she was absolutely lovely, of which she made it so enjoyable. It was very intense, alot to learn but KB was very... See more
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I personally believe the staff on the phones are very polite and helpful. Website is great and when paying it's no problem although twice when I have tried using Klarna through the website it's glitc... See more
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The online classes were easy to navigate and week structured so I felt I learnt a lot whilst being interactive. The products are excellent and the discount/ offers in kits with training are a great va... See more
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Company details
Written by the company
Nouveau Beauty is THE house of professional beauty. Exclusively for beauty professionals and beauty students, from the creators of HD Brows, Nouveau Lashes and K.B Pro.
Contact info
United Kingdom
- 01977 655090
- info@nouveaubeauty.com
- nouveaubeauty.com
4.1
Great
243 reviews
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Hasn’t replied to negative reviews
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Delivered the goods ordeded!
October 14, 2024
Reply from Nouveau Beauty
Thank you for the fantastic review, Carole! We’re so glad your order arrived just as expected. If there’s ever anything else we can help with, don’t hesitate to reach out.
Team Nouveau Beauty
The teachers were lovely and very…
The teachers were lovely and very welcoming and it’s was an over all nice experience
September 23, 2024
Reply from Nouveau Beauty
Thank you so much for the wonderful feedback, Emily! We’re delighted to hear you had a great experience and felt welcomed by our trainers. I'll pass along your kind words to the team – they’ll be thrilled to know they made a positive impact on your training.
We look forward to hearing from you again soon!
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for the wonderful review!, Stacey We’re so pleased to hear that the teams responsiveness and quick turnaround made your experience a great one. It’s always our goal to get orders to you as smoothly and swiftly as possible.
We look forward to helping you again soon!
Team Nouveau Beauty
I have contacted to return the item…
I have contacted to return the item however no one has contacted me back .
September 30, 2024
Reply from Nouveau Beauty
HI Samaira,
Thank you for your feedback, and we apologise for the inconvenience you've experienced. We aim to provide timely support, and it's disappointing to hear that we missed the mark in this instance.
Could you please reach out to us again on 01132247999 so we can promptly assist you with your return? We're committed to resolving this for you as quickly as possible.
We appreciate your patience and look forward to resolving this matter to your satisfaction.
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your fantastic review! We're thrilled to hear you found our service excellent and efficient. Your feedback means a lot to us, and we’re committed to maintaining that standard.
Team Nouveau Beauty
Customer service is excellent always…
Customer service is excellent always happy to help. Delivery was great arrived on time.
September 23, 2024
Reply from Nouveau Beauty
Hi Debra,
hank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with our customer service and that your delivery arrived on time. We appreciate your support!
Team Nouveau Beauty
The best solution for LVL
I always recommend this solution for my clients and other beaution.
Easy to use and best results
September 9, 2024
Reply from Nouveau Beauty
Good Morning,
Thank you for your fantastic feedback! We're thrilled to hear that you consider LVL the best solution for your clients and that you recommend it to fellow beauticians. It's great to know you find it easy to use and that it delivers excellent results. We appreciate your support!
Team Nouveau Beauty
Not communication from clarinet at all…
Not communication from clarinet at all then order just cancelled first and lastime i will use this havnt had refund yet
September 2, 2024
Reply from Nouveau Beauty
Hi Kelly,
Thank you for your review- We are unsure of your reference of Clainet?
We can see you placed a Nouveau Beauty order which we can confirm was processed on the 1st September and delivered on the 4th September, the proof of delivery shows the order was signed for and there is an image of someone accepting the order.
If you have any concerns regarding your Nouveau Beauty order- Please do reach out to our Customer Experience Team on 01977 655090, or email info@nouveaubeauty.com
Thanks
Nouveau Beauty
Great staff and great product range
I personally believe the staff on the phones are very polite and helpful. Website is great and when paying it's no problem although twice when I have tried using Klarna through the website it's glitched and hasn't worked , not sure if it's been my phone but thought I'd mention incase anyone else had had this issue and it could be looked it. When calling to sort over the phone the staff are always so lovely and happy to help and sorted very quickly.
I love having more than one brand on the website as it's great to save on delivery too. Would be great to expand to even more brand and products as I lovely using this company.
August 27, 2024
Reply from Nouveau Beauty
Hi Erinn,
Thank you for your detailed feedback! We’re delighted to hear that you find our staff polite and helpful, and that you enjoy our product range and website. We appreciate you mentioning the issues with Klarna; we’ll definitely look into that to ensure a smoother experience for our customers.
It’s great to know that our multi-brand offering helps you save on delivery, and we appreciate your suggestion for expanding our product selection. Your support means a lot to us, and we look forward to hearing from you again soon!
Team Nouveau Beauty
Reply from Nouveau Beauty
Hi Andrea,
Thank you for your feedback! We’re glad to hear you had a great experience and appreciated the updates on your delivery.
Team Nouveau Beauty
Always excellent customer service
Always excellent customer service - the girls are very kind and knowledgeable on the phone, and care with packaging. The products are fab too, as is the pricing!
Knocked a star off because of postage options. Sadly, next day delivery is not available, and because parcels are sent with Royal Mail you never get a timeslot to expect delivery like with DPD or Evri...just 'sometime' within 3-5 working days, between 8am-7pm. This makes it incredibly difficult to plan when I will be around to receive the order (as my clinic is open part time, 10-6)
August 23, 2024
Reply from Nouveau Beauty
Hi Carrie,
Thank you for your wonderful feedback! We’re thrilled to hear that you consistently receive excellent customer service and appreciate the kindness and knowledge of our team. It’s great to know you’re satisfied with our products and pricing too!
We appreciate your insights regarding the postage options and understand how the lack of a specific delivery time can make planning challenging, especially with your clinic hours. Your feedback is invaluable, and we’ll definitely take it into consideration as we explore ways to improve our shipping options. Thank you for your continued support!
Team Nouveau Beauty
Reply from Nouveau Beauty
Hi Debbie,
Thank you for your feedback! We're glad to hear you had a great experience with our service and delivery. We appreciate your support!
Team Nouveau Beauty
Ordering is easy and received quickly
August 22, 2024
Reply from Nouveau Beauty
Good morning,
Thank you for your feedback! We’re delighted to hear that you found the ordering process easy and received your items quickly. We appreciate your support!
Team Nouveau Beauty
Excellent all round
Excellent all round. Good choice of products, good prices with fast delivery.
August 19, 2024
Reply from Nouveau Beauty
Hi Jane,
Thank you for your fantastic review! We're thrilled to hear you’re satisfied with our product selection, pricing, and fast delivery. We appreciate your support!
Team Nouveau Beauty
A fabulous experience
I had a fabulous experience with the Microblading training. The trainers and the team were really supportive and full of lots of tips and advice. The online learning platform is amazing, really accessible and easy to use. The training was extremely in depth covering all bases in detail.
Really excellent training provider
July 29, 2024
Reply from Nouveau Beauty
Hi Joanne,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the Microblading training both comprehensive and enjoyable. Our trainers and team are dedicated to providing the best support, tips, and advice to ensure you get the most out of your training.
It's great to know that you found our online learning platform accessible and easy to use. We put a lot of effort into making sure our training covers every detail, so we're delighted that this resonated with you.
Thank you for choosing us as your training provider, and we’re here to support you as you continue your journey!
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your positive feedback! We're thrilled to hear that you're happy with the convenience of getting everything you need in one place. If you ever need anything else or have any questions, we're here to help. Thanks, Team Nouveau Beauty
Exelent services on time arrive 💯
August 1, 2024
Reply from Nouveau Beauty
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our service and that everything arrived on time. We appreciate your feedback and look forward to hearing from you again in the future!
Excellent pigments
Excellent pigments, ease using the website, fast shipping & delivery to me (in the US).
July 29, 2024
Reply from Nouveau Beauty
Thank you for your fantastic review! We're happy to hear that you're pleased with our pigments, found the website easy to use, and experienced fast shipping and delivery to the US. Your satisfaction is our priority, and we appreciate your support. Thanks, Team Nouveau Beauty
1st line of my address missing
Although I had previously placed an order before and had an account, my order was sent out with the first line of the address missing 🙄🫣 my order didn’t get to me and only on me chasing it did they send out another one by which time I had to move a couple of clients appointments as I was without stock.
July 25, 2024
Reply from Nouveau Beauty
Hi Anne,
We are sorry to hear your address was incomplete causing delay in delivery. We have raised this with our IT team to review also, as we can assure you we want all orders to arrive on time and with the correct details.
Should you require to discuss this further, please do give our team a call on 01977 655090.
Best Wishes
Team Nouveau Beauty
Communication she quite poor and always…
Communication she quite poor and always having to chase up queries still trying to access my certificate from June it’s now August so unable tp perform treatment that I trained in nearly 2 months ago
July 4, 2024
Reply from Nouveau Beauty
Hi Kym,
Thank you for your feedback. We're sorry to hear about your experience. We want to get this resolved for you as soon as possible. I've tried to reach out to you by phone but was unable to connect.
Please contact us directly at 01132 247900 so we can assist you with accessing your certificate and address any other concerns you may have.
Best regards,
Jodi
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