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Rated 5 out of 5 stars

Spoke to Jordan and he handled my insurance enquiry quickly and it was set up in a couple of minutes . Would recommend this company.

Rated 5 out of 5 stars

We renewed our building insurance with Nova through John Forbes. He remembered us from last year and gave us the best quote from any insurance provider. His personal touch and efficiency in arranging... See more

Company replied

Rated 5 out of 5 stars

I called Nova to ask about insurance for an unoccupied property . I spoke to Jack Fuller who provided a very efficient service. Nothing was too much trouble , he explained everything in detail and all... See more

Rated 1 out of 5 stars

Breakdown Insurance. DO NOT USE. Despite filing out the breakdown cover form and putting down the days we will be away they wouldn’t pay out because we hadn’t actually personally informed them. WHA... See more

Company details

  1. Commercial Insurance Company
  2. Insurance Agency

Written by the company

A leading commercial insurance broker. Call 0208 550 7788 or go on http://t.co/oUSQ6JFhkP to a no-obligation quotation


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

246 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hassle free Great quote

The moment I phoned Nova Insurance I felt I was in very competent hands. Jack Fuller couldn't have been more helpful and I was very impressed with quote he presented me wit for my house insurance. The whole process was completely hassle free and very quick. I felt I was in safe hands. Would definitely use them again
Serena

October 11, 2023
Unprompted review
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Reply from Nova Insurance

Thank you for taking the time to leave a review Mrs Corbett. We will pass your feedback onto Jack. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Thank you Fae Tyler for dealing with my…

Thank you Fae Tyler for dealing with my enquiry promptly and professionally.

October 6, 2023
Unprompted review
Nova Insurance logo

Reply from Nova Insurance

Thank you for taking the time to leave a review Jean. We will pass your feedback onto Fae. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Jordan was an absolute star

Jordan was an absolute star. Worked incredibly hard to beat all our other prices and was polite + informative throughout. 5 stars! Top bloke.

September 15, 2023
Unprompted review
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Reply from Nova Insurance

Thank you for taking the time to leave a review Ed. We will pass your feedback onto Jordan. Kind Regards, Nova Insurance

Rated 1 out of 5 stars

Avoid

The rudeness of the staff was unbelievable. Unhelpful. Sarcastic and rude would not recommend to anybody

August 31, 2023
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Reply from Nova Insurance

Hi Naomi, thank you for taking the time to leave us.

When taking out the Policy you declared certain No Claims Bonus on each vehicle. We asked you to provide confirmation of this within 30 days, which was not done. Due to this the insurer requested the cancellation of your policy - which we advised you of.

The information and advice you have been given has been correct at all times. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Unoccupied house insurance

Turns out there are very few insurers that insure unoccupied properties so we were very pleased to get a very satisfactory quote from Nova. Jordan Smith, who provided the quote and arranged the insurance, was very patient and the "paperwork" was provided very promptly. Would recommend.

August 16, 2023
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Reply from Nova Insurance

Thank you for taking the time to leave a review Trevor. We will pass your feedback onto Jordan. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Jordan was very helpful.

August 14, 2023
Unprompted review
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Reply from Nova Insurance

Thank you for taking the time to leave a review Kay. We will pass your feedback onto Jordan. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Jack Fuller who provided and completed…

Jack Fuller who provided and completed our quote and insurance cover made the whole process seemless

September 4, 2023
Unprompted review
Nova Insurance logo

Reply from Nova Insurance

Thank you for taking the time to leave a review Matthew. We will pass your feedback onto Jack. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Fae Tyler was knowledgeable and very…

Fae Tyler was knowledgeable and very helpful when i obtained my new home insurance. Thanks

August 31, 2023
Unprompted review
Nova Insurance logo

Reply from Nova Insurance

Thank you for taking the time to leave a review Jonathan. We will pass your feedback onto Fae. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Excellent service

Excellent service from Jordan Smith. Appropriate policy recommended and good follow up.

August 14, 2023
Unprompted review
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Reply from Nova Insurance

Thank you for taking the time to leave a review Steve. We will pass your feedback onto Jordan. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Jack was clear and concise with what we…

Jack was clear and concise with what we needed

August 3, 2023
Unprompted review
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Reply from Nova Insurance

Thank you for taking the time to leave a review Palash. We will pass your feedback onto Jack. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Really simple to deal with and the…

Really simple to deal with and the phone gets answered in a couple of rings. Cannot fault them

June 13, 2023
Unprompted review
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Reply from Nova Insurance

Thank you for taking the time to leave a review James. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Building insurance. Excellent service

I was very impressed with the speed, efficiency and polite service at Nova Insurance. The agent I spoke to, Jordan, was quicker off the mark than those at other insurance companies and offered a good product at a much better price. He explained things clearly. I would definitely use again. Let’s hope if I ever have to to claim on the policy it turns out to be as good as the service. JD

June 19, 2023
Unprompted review
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Reply from Nova Insurance

Thank you for taking the time to leave a review Jon. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Highly recommend

Sarah helped me through a property quote, was patient and gave me all the info I needed - I had loads of questions! Great service backed up with a very competitive quote

April 20, 2023
Unprompted review
Nova Insurance logo

Reply from Nova Insurance

Thank you for taking the time to leave a review James. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Very impressed with the speed of response

Very impressed with the speed of response and straightforward service in helping me get my insurance sorted out. After getting in touch via the website on Sunday I had a call from Jordan Smith who methodically sorted the process out for me the next day.

April 24, 2023
Unprompted review
Nova Insurance logo

Reply from Nova Insurance

Thank you for taking the time to leave a review Matt. We will pass your feedback onto Jordan. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Save money and time with Nova

I needed specialised Home Insurance for an unoccupied home following the death of my mother in law. The Bank pointed me towards one of their preferred specialist insurance company who were professional, but asked a whole host of questions, eventually coming up with an extremely expensive quote. I then spoke to Jordan at Nova, and he provided me with an extremely competitive quote, saving me about £200 in a fraction of the time. This was a like for like quote and Jordan most professional and efficient. Within minutes the policy arrived in my inbox. Excellent customer service.

April 5, 2023
Unprompted review
Nova Insurance logo

Reply from Nova Insurance

Thank you for taking the time to leave a review Mr Best. We will pass your feedback onto Jordan. Kind Regards, Nova Insurance

Rated 5 out of 5 stars

Quick and professional service

Quick and professional service, found the right policy at the right price. Answered any queries quickly and ensured the policy was right for me

April 17, 2023
Unprompted review
Nova Insurance logo

Reply from Nova Insurance

Thank you for taking the time to leave a review Jon. Kind Regards, Nova Insurance

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