Novakid Reviews 2,541

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

My daughter has been studying English with Novakid for about 5 years now, and we are very happy with everything. We found a favorite teacher whom my daughter absolutely adores. She speaks English v... See more

Rated 1 out of 5 stars

7.made mistake with purchase, very difficult to navigate cancellation, still did not manage so ask paypal yo help. Teachers are mainly Philippines with foreign accent. Customers service not respons... See more

Company replied

Rated 5 out of 5 stars

While it may vary depending on the teacher, our experience has been very positive. The teacher is always cheerful and interactive, asking many questions and keeping the lesson engaging. My child rea... See more

Rated 5 out of 5 stars

We have been taking Novakids online classes for a long time, and my child is still always enthusiastic every time he takes a lesson. Behind that, the Novakid team is very helpful and provides a quick... See more

Company details

  1. Language Course Provider
  2. English Language Instructor
  3. English Language School
  4. Language School

About Novakid

Written by the company

Novakid: Online English School for Kids

👩‍🏫 Experienced International Teachers
⏰ 25-minute Individual Lessons
📚 Comprehensive Homeworks
💻 Interactive Platform
🎮 Fun Gamified Exercises

The Right Place to Start! 🚀

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thanks for Novakid

Thanks for Novakid
We prefer online classes with Novakid over face-to-face courses due to their flexibility.
Teachers are subject matter experts.
Thanks to our teacher's patience and kindness, my son loves learning English.
We have been choosing Novakid, and now his communication with the sentences he has formed is even further than we expected.
The content is enjoyable

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

7.made mistake with purchase

7.made mistake with purchase, very difficult to navigate cancellation, still did not manage so ask paypal yo help.
Teachers are mainly Philippines with foreign accent.
Customers service not responsive, i wanted help from Natali but no replay.
After all i could not comment much as we just started, first free lesson got us as it was brilliant with Joe fro. South Africa. Still need help to cancel subscription i do not need.

January 5, 2025
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Reply from Novakid

Hello Malgorzata!
Thank you for your feedback.

We’ve already processed the refund for the subscription that was purchased by mistake, as our manager explained to you. Please note that refunds typically take up to 14 days to complete, depending on the payment provider. Rest assured, the process is underway.

Regarding our teachers, we’re proud to have a diverse team from various countries. All our teachers hold either British or American accents to ensure a high-quality English learning experience. If you’d prefer to change your teacher, please let us know, and we’ll be happy to assist you in finding a new match.

If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Care service—we’re here to help!

Best regards,
Elizabeth R.,
Director of Novakid Global.

Rated 4 out of 5 stars

First

First, I would like to thank the teacher Natasha Michell; her performance was great. but if the duration of the lesson will be 35 minute it will be better.

December 31, 2024
Rated 1 out of 5 stars

We like a lot your lessons full of good…

We like a lot your lessons full of good info for my 8 years daughter, and a teacher full of good mood and patience, thanks to Grace!

December 21, 2024
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Reply from Novakid

Hello Bodrug Alina!
Thank you for your kind words ☺️

We are happy your daughter likes our lessons. Next time wish to get a higher rating.

Best regards,
Elizabeth R.,
Director of Novakid Global.

Rated 3 out of 5 stars

There was some issue in net connection…

There was some issue in net connection we donot know about the problem retry other device and other network.. Finally we lost our lesson!

December 3, 2024
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Reply from Novakid

Hello Asmaa!
We’re sorry to hear about the difficulties you faced during the lesson.

After reviewing the situation, it appears the issue was related to your connection. However, we’ve returned the lesson to your balance, so you can take it again ✅

To ensure future lessons run smoothly, we recommend following our technical requirements:
✔ Refresh the page if you do not see or hear the teacher
✔ Reboot your Wi-Fi router and try to find a spot with a stronger signal
✔ Make sure third-party programs are disabled during the lesson
If the issue persists, we suggest trying a different device or network for a more stable connection.

Thank you for your understanding, and we hope your next experience will be much smoother! 😊

Best regards,
Elizabeth R.,
Director of Novakid Global.

Rated 1 out of 5 stars

The teachers in Thursday she was with…

The teachers in Thursday she was with no experience...

December 5, 2024
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Reply from Novakid

Hello Saeed!
Thank you for your feedback.

The teacher you mentioned is your regular teacher, and we noticed you’ve had two more lessons with them since. How did those go?

We’d like to share that this teacher has been working with us for a long time and has received positive feedback from many other parents. However, we understand that everyone has their preferences, and you’re always welcome to choose a different teacher from your personal account—we have over 2,500 teachers to pick from! ✨

If you’d like help finding someone else, our Customer Care Service is happy to assist—just send us a message.

We’re here to ensure your experience is the best it can be!

Best regards,
Elizabeth R.,
Director of Novakid Global.

Rated 5 out of 5 stars

Great experience

We have been taking Novakids online classes for a long time, and my child is still always enthusiastic every time he takes a lesson. Behind that, the Novakid team is very helpful and provides a quick response if there are difficulties in scheduling or if there is an error in the connection. So you don't need to hesitate anymore to register your child at Novakid.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

“This app is fantastic for helping kids…



“This app is fantastic for helping kids learn English through fun and interactive conversations! The lessons are engaging and tailored to different age groups, with colorful visuals and activities that keep children entertained. I love how it encourages them to practice speaking confidently. It’s a great tool for both beginners and kids who want to improve their conversational skills. Highly recommended for parents and teachers!”

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

you are really a great teacher

Thanks to the teacher for his hard work, he allowed Rita to slowly form the list into sentences and led Rita to read it step by step. Mom really feels that Rita has made a lot of progress. Thank you, teacher.
Rita begins to look forward to the arrival of the next class

November 8, 2024
Rated 5 out of 5 stars

Really good rexperience

Really good rexperience, nice teachers and good communicating. Also a fun learning platform and nice to meet Kids from all over the World.

November 3, 2024
Rated 1 out of 5 stars

If you forget the class

If you forget the class, it can't be returned, and there are also technical issues in the program. 3 classes where my brother did not enter due to technical problems that the professor did not enter.

November 2, 2024
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Reply from Novakid

Hello Abdulaziz!
Thank you for your feedback.

When a class is scheduled but missed without prior cancellation, it is deducted from the balance as the teacher is still present, and they need to be compensated. To avoid missing classes, we suggest downloading our app for timely lesson reminders 👍

Regarding the class with technical issues, it appears they were on your end; however, we've returned this lesson to your balance, you can pass it within your subscription. Our manager will reach out to help resolve these technical problems shortly

For any other question, please contact our Customer Care service. We will happy to help!

Best regards,
Elizabeth R.,
Director of Novakid Global.

Rated 5 out of 5 stars

They made my girl interact so easily

We booked a free class for my daughter who's so shy and less interactive in her class, the teacher was so friendly and could made her interact so easly, we were so happy to see her speaking, understanding and even answering questions!? Great job she did, we decided to make her join Nova kids without hisitation.

October 27, 2024

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