Novakid Reviews 2,541

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My daughter has been studying English with Novakid for about 5 years now, and we are very happy with everything. We found a favorite teacher whom my daughter absolutely adores. She speaks English v... See more

Rated 1 out of 5 stars

7.made mistake with purchase, very difficult to navigate cancellation, still did not manage so ask paypal yo help. Teachers are mainly Philippines with foreign accent. Customers service not respons... See more

Company replied

Rated 5 out of 5 stars

While it may vary depending on the teacher, our experience has been very positive. The teacher is always cheerful and interactive, asking many questions and keeping the lesson engaging. My child rea... See more

Rated 5 out of 5 stars

We have been taking Novakids online classes for a long time, and my child is still always enthusiastic every time he takes a lesson. Behind that, the Novakid team is very helpful and provides a quick... See more

Company details

  1. Language Course Provider
  2. English Language Instructor
  3. English Language School
  4. Language School

About Novakid

Written by the company

Novakid: Online English School for Kids

👩‍🏫 Experienced International Teachers
⏰ 25-minute Individual Lessons
📚 Comprehensive Homeworks
💻 Interactive Platform
🎮 Fun Gamified Exercises

The Right Place to Start! 🚀

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the interaction between the teacher and…

the interaction between the teacher and my son is great. moreover, I liked writing notes to the parents so that we can be able to review everything with our kids. everything is organized, having homework to make sure that the kid got the idea of the lesson us an sufficient strategy.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

It works 👍

I wasn’t sure about learning English language online , especially with my 4years old kid who doesn’t have any English background, but after practicing English for 3 months with miss Eva she really learned a lot , sessions are efficient and engaging, teacher is professional , kind , patient and with great accent , but to be honest it’s not enough , you should have regular education too .
Also great customer service 👍

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

I'm really happy to use Novakids

I'm really happy to use Novakids to help my son to improve his skills in English.
His level in communication and interaction, with the teacher and the material provided during each class, becomes more and more pertinent. I highly recommend everyone to register his/her kid(s) in Novakids.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Learning Experience

Amazing Learning Experience! My daughter has been with Novakid for many years now and she has completed the whole curriculum. She was in tears when she knew that the curriculum is over; however, she was assured that she can still have 1-1 free talks with her teacher. I wish she loves her school as much as she loves Novakid :)

April 27, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM messages

Fishy company, sends scam/phishing messages to random numbers.

The answer from Novakid is false. They DO contact non-customers.

They have contacted me repeatedly, without me ever being in contact with them providing any contact data, and after my response explicitly forbiding any future messages. No explanation, no apology, only an additional request for a phone number.

Serious companies should not behave like that.

For obvious reasons, I will not provide contact data now.

April 20, 2024
Unprompted review
Novakid logo

Reply from Novakid

Hello Jiri S!
We take your concerns seriously and apologize for any inconvenience you've experienced.

Our company operates with integrity and does not engage in sending scam or phishing messages. Our managers only contact customers who provide their information during registration for a free trial lesson. If you have received any unsolicited messages, please forward them to us for investigation. We strive to maintain the trust of our customers and ensure a safe learning environment for all.

However, without verification, we are unable to address your complaint effectively. We have only requested that you forward any suspicious messages to us for investigation. Without any evidence from you, it is difficult for us to address your conserns.

We understand your reluctance to provide contact information under these circumstances. Rest assured, we respect your privacy and will continue to investigate this matter internally to ensure such incidents do not occur in the future. Thank you for bringing this to our attention.

Warm regards,
Elizabeth R.,
Director of Novakid Global.

Rated 1 out of 5 stars

Novakid is already expensive for…

Novakid is already more expensive than one-to-one English lessons in Turkey. In addition to that, they also raised the prices of the packages that were previously purchased. For example, I bought a 6-month package, and I have to pay the last two months with a 25 percent increase. Never again Novakid! You have much better alternatives. thanks.

April 12, 2024
Unprompted review
Novakid logo

Reply from Novakid

Hello Hazal!
Thank you for sharing your concerns with us.

We understand that price increases can be challenging, and we appreciate your feedback.

At NovaKid, the decision to adjust our prices is never taken lightly. However, it allows us to maintain the highest quality. We believe that our pricing reflects the value of the comprehensive learning experience we offer.

In addition to individual lessons with a qualified foreign teacher following the Cambridge curriculum, our offer also includes homework assignments and online educational games in the student's account ⭐

Also we have a well-developed bonus system 🎁 With our bonuses, you can accumulate points and receive a 25% discount on each purchase or participate in contests where we frequently give away free lessons. We regularly share updates about these contests on our Instagram account @Novakidturkiye.

We apologize if the recent price adjustment has caused any inconvenience for you. We understand that you may be exploring other options, but we hope you'll consider the value and benefits that NovaKid provides. Should you have any further questions or concerns, please don't hesitate to reach out to us!

Thank you for your understanding and support.

Warm regards,
Elizabeth R.,
Director of Novakid Global.

Rated 1 out of 5 stars

The new group classes are a nightmare

The new group classes are a nightmare. No communication, too many emails and admin. Information overload. The training is not comprehensive.
Chit company . They make mistakes...but then break contract and blame you as the teacher.

April 11, 2024
Unprompted review
Novakid logo

Reply from Novakid

Hello Elisabeth Lourens!
Thank you for sharing your feedback with us.

We're sorry to hear that you did not have a positive experience working with our company. We value our relationships with all of our teachers and aim to provide a supportive and rewarding environment for everyone.

Our speaking courses are indeed a new product, and we are constantly striving to improve them to ensure they are beneficial and engaging for both students and convenient and clear for teachers.

It's important to note that we have a large team of over 2700 teachers, many of whom have expressed satisfaction with our working conditions and support systems. Nevertheless, we understand that each individual's experience may vary, and we apologize if our company culture did not align with your expectations.

We wish you all the best in your future endeavors and thank you for your contributions during your time with us.

Warm regards,
Elizabeth R.,
Director of Novakid Global.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look