I used Nova for the sale of my mums house and can highly recommend them. Although we had a short chain we had complexities of acting under a power of attorney, some outstanding changes with the lan... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rajitha and Sadham both worked to give weekly updates, answering extra questions in a timely fashion and giving updates as and when they occurred. When Rajitha was on holiday he had someone continue... See more
Company replied
We used Nova legal for our selling & purchasing properties . They were great from start to finish kept us updated as much as possible. They explained in much details as possible things highlighted in... See more
Company replied
We used Nova as first time buyers and they were fantastic. Our purchase was handled by Sumaiya Shabdeen and Zahra Mamon who were excellent in helping us navigate a situation that was completely new to... See more
Company replied
Company details
Written by the company
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Contact info
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, United Kingdom
- 020 3861 0504
- novalegal.co.uk
4.8
Excellent
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had 2 flats with nova
I had 2 flats with nova. I requested nova for the 2nd flat when the first sales went through.
Imaadh and nathasha were great and easy to talk to.
May 29, 2026
Unprompted review
Reply from Nova
Dear Hassan,
Thank you for your continued trust in us, it really means a lot.
We’re delighted you chose NOVA again for your second property, and that Imaadh and Nathasha made the process straightforward and easy to navigate. Building lasting relationships with our clients is something we truly value.
We look forward to assisting you again in the future.
Kind regards,
Insaf
Team NOVA
I would like to thank Sumaiya and…
I would like to thank Sumaiya and Kavindya for their professional conveyancing. They have kept me informed throughout the home buying process and progressed very quickly achieving completion in 10weeks.
May 29, 2026
Unprompted review
Reply from Nova
Dear Chris,
Thank you for your kind feedback, we truly appreciate it.
It’s great to hear that Sumaiya and Kavindya kept you well informed throughout and helped achieve a swift completion in just 10 weeks. Clear communication and efficiency are exactly what we aim to deliver.
We’re so pleased everything came together so smoothly for you.
Kind regards,
Insaf
Team NOVA
Asjaadh and Michelle
Asjaadh and Michelle, Thank you for your support, guidance and making this milestone come true, like everyone, you guys kept us informed about what's happening next, by giving clear instructions and guidance towards achieving our goals. We are really happy with your work. Thanks so much once again.
May 29, 2026
Unprompted review
Reply from Nova
Dear Pascoal,
Thank you for your thoughtful feedback, we really appreciate your kind words.
We’re so pleased that Asjaadh and Michelle were able to provide clear guidance and consistent support throughout your journey. Helping our clients reach such important milestones is exactly what drives us.
It’s wonderful to hear how happy you are with the service you received.
Kind regards,
Insaf
Team NOVA
Very good service
Very good service from Anuki and Nathasha. Thank you!
May 28, 2026
Unprompted review
Reply from Nova
Dear Lee,
Thank you for your kind feedback!
We’re delighted to hear that Anuki and Nathasha provided you with very good service. Your appreciation means a lot, and we’ll be sure to pass on your thanks to them.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
Property Sale
I haven't had to deal with a sale of a property for many years and, therefore, certainly not electronically. However, Ashen, Zeishan and latterly Asjaadh and Owin have explained it all clearly and professionally at each stage, particularly the electronic side of things - a learning curve. Helpful, on hand and clear explanations when contacted. Much appreciated. Many thanks again for your services.
May 21, 2026
Reply from Nova
Dear Susan,
Thank you for your thoughtful feedback, we truly appreciate you taking the time to share your experience.
We completely understand that the conveyancing process, especially with the shift to more electronic systems, can feel like a big learning curve, so it’s wonderful to hear that Ashen, Zeishan, Asjaadh, and Owin were able to guide you clearly and professionally at every stage. Providing straightforward explanations and being readily available to support our clients is something we take great pride in, and we’re so pleased this made your experience a positive one.
Your kind words mean a great deal to the entire team, and we’re grateful for the trust you placed in us after many years away from the process.
Kind regards,
Kavindi
Team NOVA
Asjaad was extremely professional
Asjaad was extremely professional, efficient, and proactive throughout the entire process. Despite having a very tight timeline of less than two months to reach exchange and completion, he ensured everything progressed smoothly and without unnecessary delays. His expertise, communication, and attention to detail gave us great confidence from start to finish. I would strongly recommend Asjaad to anyone looking for a knowledgeable and reliable professional.
May 19, 2026
Reply from Nova
Dear Chris,
Thank you for your fantastic feedback, we truly appreciate you taking the time to share your experience.
We’re delighted to hear that Asjaad provided such a professional, efficient, and proactive service throughout your journey. Meeting a tight timeline like yours is no small achievement, so it’s wonderful to know that his expertise, clear communication, and attention to detail helped ensure everything progressed smoothly and gave you confidence every step of the way.
Your strong recommendation means a great deal, and we’ll be sure to pass on your kind words to Asjaad.
Kind regards,
Kavindi
Team NOVA
We had a great experience with Nova
We had a great experience with Nova! Jayali Wellalage and Anuki Edrisinha supported us throughout the entire purchasing journey. They always maintained excellent communication, answered all our questions promptly and kindly, and were incredibly helpful throughout the process.
May 15, 2026
Unprompted review
Reply from Nova
Dear Client,
Thank you so much for sharing your experience—we’re delighted to hear it was a positive one.
It’s great to know that Jayali and Anuki were able to support you throughout your purchase with clear communication and a helpful approach. Ensuring our clients feel informed and supported every step of the way is something we take great pride in, so your feedback is truly appreciated.
We’ll be sure to pass along your kind words to both of them—they’ll be very pleased to hear this.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
Reply from Nova
Dear Ranau,
Thank you for your feedback, we’re so happy to know you are pleased with our service!
Your support means a lot to us and encourages our team to continue delivering a great experience.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
Excellent experience
Excellent experience selling my leasehold property. Hanaan, the account manager, was responsive and constantly kept me updated. Shaahid the solicitor was professional and helpful throughout the process. The consistent communication from Nova during the sale made me feel reassured and well supported. Highly recommended.
May 27, 2026
Unprompted review
Reply from Nova
Dear Client,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had an excellent experience selling your leasehold property and felt well supported throughout the process. It’s great to know that Hanaan’s responsiveness and regular updates, along with Shaahid’s professionalism and helpful approach, made a positive difference to your journey. Consistent communication is something we always strive for, so we’re pleased it helped you feel reassured every step of the way.
Your recommendation means a great deal to us, and we will be sure to share your kind words with both Hanaan and Shaahid.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
Great Solicitors
We were recommended Nova through Boon Brokers and Nova especially Shovana and Anuki were very helpful and willing to talk and help us through the process as first time buyers we were guided through everything which took a lot of stress away! We are very pleased we went with Nova!
May 21, 2026
Unprompted review
Reply from Nova
Dear Jack,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your experience with Nova was such a positive one, especially as first-time buyers. It’s great to know that Shovana and Anuki were able to support you every step of the way, making the process clearer and less stressful.
We truly appreciate you choosing Nova through Boon Brokers, and we’re so pleased we could help make your journey to homeownership a smooth and reassuring one.
Wishing you all the very best in your new home!
Kind regards,
Kavindi
Team NOVA
Fantastic Service from start to finish
I would like to say a big thankyou to the team at Novalegal for all their help and patience through a very long and difficult sale of my dads house. Through an almost 9 month process that included losing 2 buyers both Shayon & Adele were professional, calm and patient, taking the time to explain the issues and next steps to keep the chain going throughout the toughest of times. Mt dad is 86 years old and english is not his 1st language which made the process more complicated, but they help us navigate through the process to finally achieve dads dream of moving to a quite rural location close to me to make his and my life a lot easier from now on. Thankyou so much Adele & Shayon, i would recommend your services to anyone about to undertake a move.
May 15, 2026
Unprompted review
Reply from Nova
Dear Layla,
Thank you so much for taking the time to share your experience and for your heartfelt words!
It’s wonderful to hear that Shayon and Adele were able to support you and your dad with professionalism, calmness, and clear guidance, especially during such difficult moments. We understand how important this move was for your family, and we’re so pleased that, despite the hurdles along the way, your dad was able to achieve his goal of relocating to a peaceful rural setting closer to you.
Your kind recommendation means a great deal to us, and your feedback will certainly be shared with both Shayon and Adele—they will be delighted to know the positive impact they’ve had.
We wish you and your dad all the very best in this new chapter, and thank you again for placing your trust in Novalegal.
Kind regards,
Kavindi
Team NOVA
Impressive 8-Week Timeline, But Communication Gaps Require You to Project Manage Your Own Sale
I am giving Nova Legal a 3-star review because from initial instruction to completion and getting the keys in hand took just around 8 weeks in total, which is an incredibly impressive turnaround. I want to thank my account manager, Thimeesha, and my conveyancer, Aaqib, for their work in driving the legal side of the transaction through to the finish line in such a short timeframe. Based on speed alone, I would still recommend their services.
However, communication and attention to detail are major areas where this firm desperately needs to focus. Right from the beginning, a charge for Stamp Duty was included in my initial quote. I explicitly raised that I was exempt and did not need to pay it. Even after receiving confirmation that this was noted, the incorrect charge still managed to make its way right up until the exchange of contracts, appearing yet again on my draft completion statement before I had to get it corrected.
Furthermore, the inbound communication setup is highly frustrating. When Nova needs to contact the client or the other side's solicitors, they are great. But when the tables turn and you need to contact them—or when the vendors need to reach out—communication completely halts. Emails frequently go unanswered, and phone calls leave you stuck in a never-ending queue of dreadful holding music, with no option to leave a voicemail or request an immediate callback.
This lack of responsiveness created an incredibly stressful environment toward the end. It ultimately resulted in a massive, chaotic email chain involving the resolutions team, my mortgage broker, the estate agent, the vendor's solicitors, and Nova—all frantically chasing them for updates on the morning of completion.
If you choose to use Nova Legal, you will get a fast result, but you must understand that you will need to act as your own project manager. You have to stay completely on the ball, check every document thoroughly, and be prepared to heavily chase and escalate to get results delivered. If I hadn't been so proactive in pushing through the silence, I truly believe this transaction might not have made it past the finish line.
Update 20/05/2026 -
I have lowered my initial review to 2 stars following a highly disappointing and unprofessional discovery on my final case file.
Upon logging into my portal/case file, I noted an internal file note left by staff stating that I am a "very pushy" client.
As mentioned previously if clear communication was at my disposal from the beginning, there would have been no need for concern from any parties involved in this transaction.
My review is purely constructive feedback, that will hopefully allow you to take some focus on communication moving forward.
May 15, 2026
Unprompted review
Reply from Nova
Dear Lewis,
Thank you for taking the time to share such detailed feedback regarding your experience.
We are pleased to hear that your transaction was completed within an impressive timeframe, and we appreciate your recognition of Thimeesha and Aaqib for their efforts in progressing your matter to completion.
However, we are very sorry to hear about the issues you encountered regarding communication and the inaccuracies on your documentation. We fully understand how frustrating this must have been, particularly in relation to the repeated error on your completion statement and the challenges you faced when trying to contact the team. This is not the standard of service we aim to provide, and your feedback has been taken seriously.
We are also concerned to hear about the internal file note you referenced. We understand how this would have caused concern, and we sincerely apologise for any offence this may have caused.
Please be assured that your concerns have been logged and will be reviewed in detail by your dedicated Resolutions Agent, who will assess the issues raised and follow up accordingly.
We appreciate your constructive feedback and your acknowledgment of the areas where the service met expectations, as well as where improvements are needed.
Thank you again for bringing this to our attention.
Best regards,
Shalini
Team NOVA
Hassle free from start to finish.
Hassle free from start to finish.
Our account manager, Shayon Gunaratne, was extremely friendly, professional and kept us up to date every step of the way. Any questions we had were answered in a timely fashion and he was always available either by phone or email. Our conveyancer, Owin Kan, kept us informed with completion dates etc and the legal side of things appeared to us to go quite smoothly and quickly. I would definitely use Nova again and would recommend them.
May 13, 2026
Reply from Nova
Dear Vaughan,
Thank you very much for your wonderful feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that your transaction was hassle-free from start to finish. It’s especially pleasing to know that Shayon provided friendly, professional support while keeping you well informed throughout, and that Owin ensured the legal aspects progressed smoothly and efficiently.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Shayon and Owin.
Thank you once again.
Best regards,
Shalini
Team NOVA
First time buyer
Hannah and the Naramada were helpful throughout the process and always tried to assist when needed. Communication was generally good and they were supportive in guiding me through my first property purchase.
March 20, 2026
Unprompted review
Reply from Nova
Dear Arianna,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Hannah and Naramada were helpful throughout your first property purchase and provided the support and guidance you needed. It’s especially pleasing to know that their communication and assistance made the process smoother for you.
Your kind words will certainly be shared with them and the team.
Thank you once again.
Best regards,
Shalini
Team NOVA
I used Muve and Nova operated under Connect2Law Limited for the sale of my father’s flat and would not use them again.
After taking instruction and payment in September 2025, a conveyancer was not assigned to the file until late December. Communication was poor throughout and I repeatedly had to chase for updates and act as intermediary with other parties to keep the sale moving. The completion statement also included a £500 item that was only removed after I challenged it, and there was then confusion over remittance of the sale proceeds and the bank details to be used after completion.
They referred matters into a complaint process, but in my experience this led to more administration rather than meaningful resolution after a transaction that had already required far too much chasing and correction from me.
The sale did complete, but I would not use them again.
Update: Shalina’s response does not reflect the full position.
My concern is not limited to matters raised during the earlier complaint. There were also post-completion issues, including the handling of the goodwill payment itself, which was sent to the wrong recipient despite my request that it be paid directly to me.
So this is not simply a repetition of points already addressed. It includes new concerns arising after completion and after the earlier complaint response.
I have since seen similar concerns raised elsewhere, but my review is based on my own experience.
I have raised those points directly with the firm and asked for a clear final position.
May 18, 2026
Unprompted review
Reply from Nova
Dear Deborah,
Thank you for taking the time to share your feedback.
We are sorry to read that you remain dissatisfied with your experience, particularly as we previously completed a full and detailed review of your concerns following your formal complaint in March 2026. At that time, we provided a comprehensive explanation addressing the case progression, timelines, and the steps taken throughout your transaction.
We also confirmed that should you require any further clarification or support, our dedicated team would be available to assist you directly. However, we have not received any further correspondence from you since that response until this review.
We note that some of the points raised here appear to reiterate matters already addressed during the complaint process. That said, we take all feedback seriously. Where you have raised any new concerns, including those relating to the completion statement and post-completion processes, we will review these internally and respond to you directly with any further clarification where appropriate.
While we appreciate that the transaction ultimately completed successfully, we regret that your experience did not meet expectations. We are committed to continually improving our service and value all client feedback as part of that process.
Best regards,
Shalini
Team NOVA
Nova has the technology and the team for success!
Nova was sensational with handling and completing our purchase, despite its uncommon circumstances. My family and I are atypical buyers as Americans who have now bought a UK home from abroad and who originally were represented by XYZ Law for months before the firm’s shocking shut down. Nova took on our case and throughout the process exceeded our expectations of any company, showcasing their professionalism, responsiveness, attention to detail, and warmth.
Nova has the technology and the team for success. Their online portal is comprehensive and intuitive and the team members handling our case were smart, attentive, organized, thorough, and always helpful. Arqib’s and Udantha’s diligence was indispensable and the members I spoke and corresponded with the most, Zaid and then Suzie, were especially excellent communicators who ensured we were well informed and drove the process forward. Any company would be fortunate to have them.
We’ve become proud UK homeowners and are grateful to Nova! Thank you!
May 14, 2026
Unprompted review
Reply from Nova
Dear Client,
Thank you so much for your incredibly thoughtful and generous review. We’re absolutely delighted to hear that your experience with Nova exceeded expectations, particularly given the unique and challenging circumstances surrounding your purchase.
It’s fantastic to know that our team was able to step in and support you effectively, and that our systems and approach helped make the process smooth, even from overseas. We’re especially grateful for your kind words about Arqib, Udantha, Zaid, and Suzie, their dedication, communication, and attention to detail truly make a difference, and your feedback will mean a great deal to them.
We’re so pleased that you are now proud UK homeowners, and we’re honoured to have been part of that journey. Thank you again for your trust and support.
Kind regards,
Anjalee
Team NOVA
Umar was fantastic throughout the…
Umar was fantastic throughout the process of selling my house. Professional and thorough.
May 15, 2026
Unprompted review
Reply from Nova
Dear Josh,
Thank you very much for your kind review. We’re delighted to hear that Umar provided such fantastic support throughout the sale of your property.
It’s wonderful to know that his professionalism and thorough approach helped make your experience a positive one. Your feedback is greatly appreciated.
Thank you again for choosing Nova Legal, it was our pleasure to assist you.
Kind regards,
Anjalee
Team NOVA
We had Damian & Mahiru on our case who…
We had Damian & Mahiru on our case who where very professional and got things sorted I would use again and recommend to other
May 1, 2026
Unprompted review
Reply from Nova
Dear Jayne,
Thank you very much for your kind review. We’re delighted to hear that Damian and Mahiru provided a professional service and were able to support you in getting everything sorted efficiently.
Your feedback is greatly appreciated, and we’re pleased you would choose to use Muve again. Thank you also for your recommendation, it means a lot to us.
Kind regards,
Anjalee
Team NOVA
5 Stars to Sumaiya and Aaqib
I had Sumaiya and Aaqib on my case and they both were excellent. They kept me really updated, and in the loop with everything. They contacted me via email when I was working. If I had any questions, I just sent them a quick email and I always got a prompt response.
May 12, 2026
Unprompted review
Reply from Nova
Dear Serena,
Thank you very much for your wonderful review. We’re delighted to hear that you had such a positive experience with Nova.
It’s great to know that Sumaiya and Aaqib kept you well informed throughout and tailored their communication in a way that suited your schedule. We’re especially pleased that you found them responsive and supportive whenever you had questions.
Your kind feedback is greatly appreciated, and we’re glad we could assist you throughout your journey.
Kind regards,
Anjalee
Team NOVA
Nova were very efficient at getting my…
Nova were very efficient at getting my remortgage done, with good weekly updates provided by Sumaiya Shabdeen and conveyancer Aaqib. The fees are a good price and I would recommend Nova
May 15, 2026
Unprompted review
Reply from Nova
Dear Nial,
Thank you very much for your kind review. We’re delighted to hear that you had an efficient experience with Nova during your remortgage.
It’s great to know that Sumaiya and Aaqib provided clear weekly updates and supported you throughout the process. We’re also pleased that you found our fees competitive and good value.
Your recommendation is greatly appreciated, and we’re glad we could assist you.
Kind regards,
Anjalee
Team NOVA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.