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Novamar Insurance Mexico Reviews 

778
•
TrustScore 5 out of 5

4.9

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and efficiency, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the prompt responses and clear explanations of policies. Reviewers are particularly impressed with the quick response times and the smooth user experience, often highlighting the ease of the process. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, especially the availability of English-speaking staff. However, some customers also noted that while the office was a bit slow to respond initially, once they did, the service was excellent. Additionally, a few other people felt that entering the date of birth was not user-friendly.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, efficiency, and reliability.... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and knowledge of... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing the process as very easy,... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scarlett was very helpful in creating various quotes and arriving at a final policy that I was happy with. Should I ever have a claim, I hope that the same level of satisfaction can be reported.

Rated 5 out of 5 stars

We appreciated the quick and efficient service Antonio Gonzáles provided to us. He was very prompt in answering our questions and answered all questions to our satisfaction. This is our first tim... See more

Rated 5 out of 5 stars

Novamar makes it so easy to buy and renew my auto policy. The online tool is great saving me time when renewal comes up and I can easily print a copy of my policy for my glove box. That being said, if... See more

Rated 5 out of 5 stars

I am a client of Novamar Insurance and they are very knowledgeable, helpful and efficient. Very very good customer service. Andrea was looking after my claim and she made sure I was notified in a time... See more

Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Liability Insurance Company
  6. Travel Insurance Company

Written by the company

Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an all Lines Mexican Insurance Brokerage firm founded in 2009 and an affiliate company of Novamar Insurance Group, Inc. a US Insurance Brokerage company with a combined experience of more than 200 years in the insurance Industry. We work with the most established international and national insurance companies and have designed specific insurance products to meet our customers´ unique needs. Our corporate headquarters are located in Puerto Vallarta, with representation offices in Los Cabos, Cancún, San Miguel de Allende, Cancun, and Mexico City, providing nationwide coverage and personalized service. At Novamar Insurance Mexico a helpful bilingual team member is never far away. We are committed to designing and distributing insurance products to address the specific needs of our customers, leveraging high-end technology to deliver our products efficiently, while always providing the highest level of service. We partner with the leading insurance companies in both national and international markets, enabling us to offer innovative and highly competitive products. Our mission is to deliver expert advisory services and access to the best insurance solutions, at the most competitive price, backed by deep industry knowledge and a commitment to superior service quality.

Contact info

4.9

Excellent

TrustScore 5 out of 5

778 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(778)

204 reviews in the last 12 months

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Rated 5 out of 5 stars

Dale Was Outstanding

Dale, our agent was very thorough in explaining all of facets of the policies that he quoted and worked with us to help us understand what our choices were and why we should choose one. Very comprehensive discussion and great package choices.

March 30, 2026
Rated 4 out of 5 stars

Easy interface but wanted collision option/info

Easy interface.
Wasn't sure why I could only renew liability coverage.
Wanted option for collision coverage for vehicle repairs but none was provided.

March 26, 2026
Novamar Insurance Mexico logo

Reply from Novamar Insurance Mexico

Hello Craig,

We’ve reviewed your case and noticed that your vehicle is over 20 years old. Because of this, the insurance company is unable to guarantee the availability of original or compatible parts in the event of a covered loss. For that reason, full coverage is no longer available for this vehicle.

We understand this may be disappointing, and we’re sorry for any inconvenience it may cause. Your safety and your experience with Novamar are very important to us. If you’d like, we’d be happy to review alternative coverage options that may still work for your situation.

If you have any questions, please feel free to reach out — we’re just a phone call or email away.

Best regards,

Rated 5 out of 5 stars

Scarlett was excellent to work with

Scarlett was excellent to work with. She provided easy to understand options and walked me through each to choose the best insurance policy for my needs. I highly recommend Scarlett and her team at Novamar Insurance.

March 21, 2026

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