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96
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, most reviewers were unhappy with their experience overall. Many customers frequently complained about missing or completely lost parcels, leaving people without adequate compensation, helpful support, or clear answers regarding their valuable items. Reviewers also noted frustrating delivery delays, unhelpful customer service responses, and a complete lack of reliable time windows to properly plan out their entire day. Some people were satisfied with the efficient service, noting that packages consistently arrive on time and in perfect condition. Others praised the company as the very best option they have used for international shipping, smooth package tracking, and sending parcels abroad.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, as people hold sharply contrasting views on... See more

Service

Customers consistently note ambiguous experiences with service, as people hold contrasting views on its... See more

Customer service

Consumers find customer service to be frustratingly unhelpful when dealing with missing items and requests... See more

Staff

Clients share profound dissatisfaction regarding staff, noting that representatives were unhelpful and rude... See more

Order

Customers had mixed experiences with order fulfillment. Reviewers highlighted that packages frequently arrive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Nova Poshta is an organization of thieves and scammers. Which is renowned for stealing valuable packages. And then shifting the blame onto someone else. Worst carrier in the world. This is not the fir... See more

Rated 1 out of 5 stars

I tried ordering some things through Nova Poshta Global. However, when it came time to enter a shipping address, the store branch wouldn't auto populate. If I entered the store branch and press... See more

Rated 1 out of 5 stars

I don't like to leave bad reviews, but I need to warn people about Nova Post. Nova Post never delivered the time-sensitive, important package to me (from Ukraine to California, USA). I paid extra for... See more

Rated 1 out of 5 stars

Hello! I was sent a parcel with documents from Ukraine in the middle of January 2026. The cost of my documents was almost 300 pounds. After 2 weeks of waiting, I was informed that they were lost. I... See more


Company details

  1. Courier Service
  2. Logistics Service
  3. Shipping and Mailing Service
  4. Shipping Company
  5. Shipping Service

Information provided by various external sources

Весь спектр логістичних послуг, швидка та надійна доставка документів, кореспонденції та листів по Україні ★ Клієнтська подтримка 24/7 ☎ 0-800-500-609


Contact info

2.0

Poor

TrustScore 2 out of 5

96 reviews

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No history of asking for reviews

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2.0

All reviews

(96)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Today I had the worst delivery…

Today I had the worst delivery experiences among all post services. Nova Poshta failed to deliver my parcel and advised for me to pay for redelivering to the post office that is convenient for me. Will use its services as rarely as possible.

December 15, 2022
Unprompted review
Rated 4 out of 5 stars

good service for not fragile things

I often send parcels with a novaposhta, as I have a small online store. The service is good, but you need to pack the goods very well, as it seems sometimes the parcel boxes are handled carelessly. I would not recommend sending fragile goods, but you can first consult with a postal employee and he will help you pack your things as securely as possible.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

just a bomb

just a bomb! always fast, reliable, at favorable rates. As in the middle of the country, and with the international deliveries always at height. Definitely recommend.

September 16, 2020
Unprompted review
Show reviews in all languages. (96 reviews)

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