Had a really positive experience with Damien from Novated Lease Australia. What stood out most was how quick and responsive he was throughout the whole process. Questions were answered promptly, actio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As this was my first time entering into a Novated lease, I really had no idea what was expected or how it worked. I was dealing with Jana Mason, and she absolutely streamlined the entire process. Very... See more
Company replied
Thankyou Damien for the smooth process. I didn't have to stress or worry too much as I felt comfortable that Damien had everything under control. I'm really happy that everything was completed in such... See more
Company replied
First time doing a novated lease and I genuinely had no idea what I was getting into — Jana made the whole process easy. She answered every question I had (there were plenty) without making me feel l... See more
Company replied
Company details
About Novated Lease Australia
Written by the company
Novated Lease Australia is a provider of expert novated lease packaging solutions for employees. We help you realise the significant tax savings and fleet-buying car discounts that novated leasing offers.
We appreciate novated leasing can seem complicated. But not when you’re advised by the right people. It’s why we’ve built a team of highly experienced, expert consultants who help you understand how a novated lease will work best for your situation.
We make the process of setting up a novated lease simple, accessible and transparent, with excellent customer service at every step.
Get started on your leasing journey:Get a quote
Contact info
3/201 Miller Street, 2060, North Sydney, Australia
- 1300 664 332
- hello@nla.com.au
- novatedleaseaustralia.com.au
Novated Lease Calculator
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mitch was amazing
Mitch was amazing, keeping me updated throughout the whole experience. I received my car in record time as Mitch is such a go getter. Highly recommend.
June 26, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Paul,
We are incredibly grateful for your fantastic five-star rating! It is wonderful to hear that you had such a positive experience with our team. Assisting you has been an absolute pleasure, and everyone here at Novated Lease Australia truly appreciates your trust and support.
Kind regards,
Kristy Lake
Chief Operating Officer
Great service, very responsive
Great service, very responsive.
Jana was extremely helpful in answering every question I had, and turned around the approval and vehicle payment quickly for me
June 26, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Bailey,
We are incredibly grateful for your fantastic five-star rating! It is wonderful to hear that you had such a positive experience with our team. Assisting you has been an absolute pleasure, and everyone here at Novated Lease Australia truly appreciates your trust and support.
Kind regards,
Kristy Lake
Chief Operating Officer
I recently completed a novated lease…
I recently completed a novated lease for the first time. Jana at Novated Lease Australia made the entire process incredibly easy thanks to her responsiveness and clear explanations from beginning to end. I cannot recommend her highly enough.
June 18, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Gavin,
Thank you so much for the wonderful five-star review! We are absolutely delighted that you had such a great experience with us. It was a true pleasure to assist you, and everyone at Novated Lease Australia deeply appreciates your support and trust in our team.
Kind regards,
Kristy Lake
Chief Operating Officer
Exceptional Customer Service
I compared a number of lease providers when looking to leave a new EV and NLA proved to have the most competitive offer. From the outset my NLA contact was with Jana. Jana was exceptional. Her replies and follow up were almost always immediate and she always provided the information I required. I had to postpone the purchase twice due to external issues. During this time Jana remained my contact and maintained the highest level of professionalism and service.
May 1, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Brant,
Thank you so much for the wonderful five-star review! We are absolutely delighted that you had such a great experience with us. It was a true pleasure to assist you, and everyone at Novated Lease Australia deeply appreciates your support and trust in our team.
Kind regards,
Kristy Lake
Chief Operating Officer
Excellent service all around from Elias Abdallah
Excellent service and an impressively quick turnaround on my new novated lease. Despite the short notice for the car pickup, everything was completed within a week.
Elias Abdallah was the star employee who helped make this possible, providing prompt responses, clear support, patience, and a strong understanding of my needs. Thank you for the excellent service.
Based on this experience, I would highly recommend Elias and Novated Lease Australia to my network.
June 24, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Rika,
Thank you so much for the wonderful five-star review! We are absolutely delighted that you had such a great experience with us. It was a true pleasure to assist you, and everyone at Novated Lease Australia deeply appreciates your support and trust in our team.
Kind regards,
Kristy Lake
Chief Operating Officer
Just started my 2nd lease with NLA
Just started my 2nd lease with NLA. Brilliant service as usual. Great establishment support from Jana. Thanks!
June 24, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Stewart,
Thank you so much for the wonderful five-star review! We are absolutely delighted that you had such a great experience with us. It was a true pleasure to assist you, and everyone at Novated Lease Australia deeply appreciates your support and trust in our team.
Kind regards,
Kristy Lake
Chief Operating Officer
Customer Service
Jana was excellent in going through the whole process. Highly recommend.
Thanks so much
June 24, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Adam,
Thank you so much for the wonderful five-star review! We are absolutely delighted that you had such a great experience with us. It was a true pleasure to assist you, and everyone at Novated Lease Australia deeply appreciates your support and trust in our team.
Kind regards,
Kristy Lake
Chief Operating Officer
Great Experience - Very Happy
I had a great experience with Novated Lease Australia (NLA)
Daniel Curtis was my point of contact, and he has the patience of a saint! As this was my first time arranging a novated lease, he guided me through every step of the process.
His communication was outstanding, always keeping me informed of the next steps, what to expect, and what I needed to do. Nothing was ever too much trouble, and he was always happy to answer my questions.
Daniel made what could have been an overwhelming process feel straightforward and stress-free. I highly recommend both Daniel and NLA to anyone considering a novated lease. Thank you for making the experience such a positive one!
June 23, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Krysten!
Thank you so much for the five-star rating! We truly appreciate the opportunity to assist you and are delighted to have you as part of the Novated Lease Australia community.
Kind regards,
Kristy Lake
Chief Operating Officer
Elias was exceptional to deal with
Elias was exceptional to deal with, super responsive and got the leasing paperwork turned around quickly once the vehicle arrived. Would highly recommend. The mobile app for uploading receipts is very handy too!
June 15, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Chris,
Thank you so much for the five-star rating! We are incredibly proud of the service we provide at Novated Lease Australia, and seeing that we met your expectations is a wonderful reward for the whole team.
We truly value the trust you have placed in us. It is a pleasure to have you as a customer, and I want to personally thank you for taking a moment to share your positive experience.
Kind regards,
Kristy Lake
Chief Operating Officer
Better than all my previous NL experiences
My previous novated lease provider made it extremely difficult when I left my previous employer and I needed to transfer the lease.
Daniel was amazing throughout the entire process providing immediate technical (and emotional!) customer service on a near daily basis, ensuring I understood the process and everything was actioned as required.
I can't overstate my appreciation of having a dedicated person providing support through this process as opposed to being passed around from one unresponsive, uncaring offshore department to another at the previous provider, who wouldn't respond to my phone calls or emails for days sometimes weeks, and then when they did respond, usually with the incorrect information.
100% recommend.
June 22, 2026
Unprompted review
Reply from Novated Lease Australia
Hi "anonymous",
We are so pleased to see your five-star review! Thank you for choosing Novated Lease Australia and for giving us the opportunity to assist you. Your support means a lot to us, and we are thrilled that you had such a great experience.
Kind regards,
Kristy Lake
Chief Operating Officer
Incredible speed and professional service – Highly recommend Jana!
I recently completed a novated lease through Jana at Novated Lease Australia, and I cannot recommend her highly enough. The entire process was incredibly smooth, largely thanks to Jana’s responsiveness and patience. I had a significant number of questions throughout the back-and-forth, and she took the time to explain everything clearly every single time. Most impressively, she managed to coordinate everything and make the settlement happen within a very tight window. If you're looking for someone who is proactive, professional, and genuinely cares about the outcome, ask for Jana.
June 18, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Niyaz,
We are so pleased to see your five-star review! Thank you for choosing Novated Lease Australia and for giving us the opportunity to assist you. Your support means a lot to us, and we are thrilled that you had such a great experience.
Kind regards,
Kristy Lake
Chief Operating Officer
Fantastic to deal with and very…
Fantastic to deal with and very responsive
June 11, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Brett,
We are absolutely delighted to see your five-star review! Thank you for the kind words and for trusting Novated Lease Australia. It was a pleasure to assist you and we are so glad you had a positive experience.
Kind regards,
Kristy Lake
Chief Operating Officer
Elias from NLA helped make my novated…
Elias from NLA helped make my novated lease refinancing process smooth and hassle-free. Everything was completed in a very short period of time, and the level of service was excellent throughout. Highly professional, responsive, and efficient. 5 stars! ⭐⭐⭐⭐⭐
June 18, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Amin,
Thank you so much for the five-star rating! We are incredibly proud of the service we provide at Novated Lease Australia, and seeing that we met your expectations is a wonderful reward for the whole team.
We truly value the trust you have placed in us. It is a pleasure to have you as a customer, and I want to personally thank you for taking a moment to share your positive experience.
Kind regards,
Kristy Lake
Chief Operating Officer
Daniel Curtis helped me with mine and…
Daniel Curtis helped me with mine and was incredibly timely and professional. Made things very easy and was always happy to answer the phone and answer any questions I had.
June 18, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Harry,
Thank you so much for the five-star rating! We are incredibly proud of the service we provide at Novated Lease Australia, and seeing that we met your expectations is a wonderful reward for the whole team.
We truly value the trust you have placed in us. It is a pleasure to have you as a customer, and I want to personally thank you for taking a moment to share your positive experience.
Kind regards,
Kristy Lake
Chief Operating Officer
Jana was amazing!
First time doing a novated lease and I genuinely had no idea what I was getting into — Jana made the whole process easy. She answered every question I had (there were plenty) without making me feel like a burden, and always communicated clearly and promptly. Ended up with a great outcome and real savings. Couldn't recommend Jana and the NLA team highly enough.
Jacob
June 17, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Jacob,
We are so pleased to see your five-star review! Thank you for choosing Novated Lease Australia and for giving us the opportunity to assist you. Your support means a lot to us, and we are thrilled that you had such a great experience.
Kind regards,
Kristy Lake
Chief Operating Officer
Elias is an absolute legend!
Elias is an absolute legend!! It was so easy and smooth to go through the process and Elias was so kind and patient with me the whole time! Super fast and professional. Thank yoou!!
June 10, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Soomi,
We are so pleased to see your five-star review! Thank you for choosing Novated Lease Australia and for giving us the opportunity to assist you. Your support means a lot to us, and we are thrilled that you had such a great experience.
Kind regards,
Kristy Lake
Chief Operating Officer
The experience was really easy to date
The experience was really easy to date. At time of writing this i have not yet received my vehicle however it al has gone really good so far. Jana was and has been extremely helpfull all the way along.
The process of reviewing different car options at the start was great too and the information was always quick and fast which enabled me to make a quick decision as well. Overall pretty happy :)
June 15, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Wes,
We are so grateful for your kind review! It is incredibly rewarding for the whole team to know you are happy with the service we provided. Thank you for choosing Novated Lease Australia and for giving us the opportunity to work with you.
Kind regards,
Kristy Lake
Chief Operating Officer
Great Customer Service
Biagio Sutera helped me with obtaining the lease. He was very patient with my endless questions trying to understand Novated Lease and clarify the queries for me. He was always reachable and very responsive to emails and calls. Overall a great experience working with NLA and Biagio.
June 12, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Reji,
We are so grateful for your kind review! It is incredibly rewarding for the whole team to know you are happy with the service we provided. Thank you for choosing Novated Lease Australia and for giving us the opportunity to work with you.
Kind regards,
Kristy Lake
Chief Operating Officer
Great and personalised experience - definitely recommend!
The experience was perfect and I could not ask for more. My consultant, Nedaal was great to work with - professional, helpful, thorough & responsive among other things.
It was a complicated situation for my case personally since we were switching provider and there were lots of paperwork and process to go through, not to mention we were also under a time crunch. Nedaal was very understanding and accomodating throughout the entire process and everything was sorted in time at the end. Would definitely work with NLA and Nedaal again!
June 12, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Ryan,
We are so grateful for your kind review! It is incredibly rewarding for the whole team to know you are happy with the service we provided. Thank you for choosing Novated Lease Australia and for giving us the opportunity to work with you.
Kind regards,
Kristy Lake
Chief Operating Officer
I had very positive experience through…
I had very positive experience through the whole process and I definitely recommend it! Call out to Ali ABDULKADER!
June 5, 2026
Unprompted review
Reply from Novated Lease Australia
Hi Aaliyah,
We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.
Kind regards,
Kristy Lake
Chief Operating Officer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.