I only gave this company one star…
I only gave this company one star because I could not move forward without picking one. Its ZERO STARS for this company.
DO NOT ORDER FROM THIS COMAPANY! THE CLOTHES ARE NOT ANYTHING LIKE THE PICTURE< CHEAPLY MADE AND THEY WILL NOT ISSUE A REFUND.
We all know how to refund if you have ever ordered online, you request a return label and then you package and go. Novista Paris will keep sending you the same robotic question and ask for a picture of the item they just sent you ( a month delivery time) and then keep you playing ring a round the rosy for days. I should have read the reviews before I made my purchase. I have my husbands agency and the better business bureau looking to shut them down. They have no address listed online and you will not get your money back. The game is to get you frustrated enough to stop emailing them for the return label so you just keep the crappy item they sent you.
Reply from Novistaparis
HI Lisa,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
Upon reviewing your case, we can see that our agent requested photos of the item you received. This request was made so we could refer the matter to our fulfillment team for proper evaluation and verification of the issue. The photos help our team compare the received item with the order details and determine the most appropriate resolution for you.
We understand how frustrating this situation has been, and we sincerely apologize for the inconvenience caused. Our intention is always to review concerns carefully so we can assist our customers with the best possible solution.
We truly appreciate your patience and cooperation, and we remain here to help resolve this matter.
Novista Paris Team