Items are shoddy cheap and look nothing like what they are on the website. I ordered 2 caps that were so bad I wouldn't give to charity. Asked for a refund was told store credit or partial refund.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
1 star for the return process and customer service. This is my second week waiting for a reply, the return package was delivered 19/4/2024, no updates and no refund since that time. Update. The re... See more
Company replied
As per others - returns policy is awful. They won’t honour my return as the product didn’t come with a label but they need a label attached to accept the return! In addition the product is awful,... See more
I placed an order and paid via PayPal. I didn’t like the goods at all, followed Novo’s instructions for return process. Returned goods were received by Novo, they indicated a refund to me via my payme... See more
Company replied
Company details
Written by the company
NOVO provides in-season premium essentials to modern women providing them with interchangeable clothing and a guided style for everyday situations. We advocate a capsule wardrobe, focusing on cost per wear to reduce the need to overbuy. Each collection is made in timeless colours, long-lasting fabrics, and classic silhouettes, thus the garments can be mixed and matched together or with the rest of your wardrobe for endless wear.
Contact info
4th Floor Silverstream House, 45 Fitzroy Street, Fitzrovia, W1T 6EB, London, United Kingdom
- info@novo-london.co.uk
- novo-london.co.uk
2.0
Poor
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NOVO
Hi Claire,
We’re so happy to hear you had a great experience at Novo!
Kind regards,
Novo team x
Fantastic customer service
Fantastic customer service. I had a problem with delivery and they dealt with it straight away.
March 6, 2024
Reply from NOVO
Hi there,
We’re so happy to hear you had a great experience at Novo!
Kind regards,
Novo team x
Charged £4.95 for delivery and £4.95…
Charged £4.95 for delivery and £4.95 for for a return and they posted it to me on a 48hr delivery, it took 3 days to arrive not next day as they show on their website. They are making a profit as even with a cost of return it will cost £2.95 maximum to send such item.
March 13, 2024
Unprompted review
Reply from NOVO
Hello,
We are sorry to hear about your disappointment and would like to resolve this. Please could you let us know your order number so we can investigate this and get back to you accordingly.
Thanks,
Team NOVO
Love this brand
Love this brand! Stumbled upon NOVO on Instagram and immediately ordered myself one of their bodysuits. I’ve since worn it to death and it’s maintained its quality so well. Thoroughly recommend!!!
March 4, 2024
Unprompted review
Reply from NOVO
Hi Leah,
We’re so happy to hear you love our Bodysuits!
Kind regards,
Novo team x
In LOVE with NOVO
My wardrobe is literally fully stocked with NOVO. The quality, versatility and price point is like no other brand I have come across. Cannot recommend NOVO enough, super excited for their new collection.
February 13, 2024
Unprompted review
Reply from NOVO
Hi Bella,
We’re so happy to hear your wardrobe is stocked with Novo! Keep an eye out for our new collection launch :)
Kind regards,
Novo team x
Such amazing quality
Such amazing quality! So pleased with my purchase and would definitely order again :)
March 5, 2024
Unprompted review
Reply from NOVO
Hi there,
We’re so happy to hear you loved your order!
Kind regards,
Novo team x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.