Novo Reviews 

Made opening an account easier than ever!

Novo has transformed my business banking. Instant transfers, seamless app, outstanding customer service that resolves issues in minutes. Best fintech I’ve used – reliable, fee-free, and user-focused. As a long-term customer, I’d love premier membership for priority support and exclusive perks. Highly recommend! 5 stars.

Novo worked well for my business for a few years. The app works well, and I do enjoy their organization system. However, my recent issue has caused me to look elsewhere. I paid for my usual quarterly state sales taxes, via direct routing, and the payment was not processed by Novo. I found this out, because I received a letter from my state that said the payment was not honored by my financial institution, and this incurred a $35 fee! Novo refuses to take responsibility and repay me the fee. They keep calling my state the "merchant" and to reach out to them to get the fee waived. They clearly aren't understanding the situation, and they aren't working to help me at all, so I suggest looking elsewhere for your small business - where every penny counts.

Very efficient

Easy to use and great service

I love this bank. So easy and convenient to use and no ChexSystems needed. Thank you Novo!

Novo Biz Bank froze my account without any explanation and has been holding my funds for over two weeks. During this entire time, I have not received a single clear answer — no details on what is being reviewed, no legal basis provided, and no timeline for resolution.

Customer support is effectively useless: responses are generic, representatives have no real information, and they are unable to influence or escalate the situation. It feels like I’ve been left completely on my own, without access to my own money and with zero clarity.

I understand that compliance checks are necessary. However, a complete lack of transparency and accountability is not. This kind of treatment is unacceptable, especially for a business account.

At this point, it looks like an arbitrary freeze of funds without explanation. The risk this creates for my business is obvious.

I strongly do not recommend this bank. If you value stability and control over your finances, stay away from Novo Biz Bank.

Just setting up my Novo account, but so far, everything has been very easy and Novo customer service has been very responsive.

SCAM!
Hi everyone,

Novo—the worst bank in the world.

On the 15th of april they froze my account and for the past 5 days they haven't given me any information.

no deadline, no reason, nothing.

over $15.000 held!

Great experience. Easy to set up. I love the fact I can connect Novo is easy to my e-commerce channels. Looking forward to the future with this bank!

It was so easy to set up an account! I would highly recommend Novo, especially for business accounts.

Terrible customer service
Slow , vague, general response doesn't make easier for users to work with this bank.
You need to either get a phone number to talk to users( this is money, not a where is my package) and provide detailed answers to users of what went wrong and why and how to solve it

No customer service. Impossible to speak to a live person. Limits on daily deposits.

I don't really see what value you add. You're not a bank, but you masquerade as a bank.

Novo advertises “ support,” but what you actually get is a text‑only wall of offshore agents who can’t escalate, can’t explain anything, and absolutely cannot connect you with a supervisor.

There is no accountability. None.

Every response feels like it’s coming from a script, and when you ask for someone with authority, they simply refuse. For a bank handling business funds, this level of opacity and avoidance is unacceptable.

If Novo truly has supervisors, they’re ghosts — because no customer ever gets to speak to one.

These process was simple and easy to understand.

I had a disappointing experience with Novo’s referral bonus program. Despite maintaining over $100 in my account and replenishing funds the same day after an accidental debit, Novo disqualified me because the deposit posted two days later — a delay completely outside my control.

The support team was polite but inflexible, quoting policy instead of considering actual circumstances and customer intent. That rigid handling feels unfair and erodes trust.

As a long-time customer with multiple business accounts, I expected more understanding and fairness. After this experience, I’m seriously considering moving all my businesses to a bank that values long-term clients and transparency.

Easy to use and helps me to be efficient.