Good experiences all around, simple app that always works. The app lacks some of the info available in the online portal, but that probably makes it better, easier to use. Don't ever use their "rush"... See more
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Review summary
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Straight forward and easy to use and set up. I had a little struggle with the physical address verification, but eventually got it sorted. it just took an extra few days to complete.
Very happy with novo except the user experience regarding uploading my excel invoice. It’s not apparent to my customers to see my detailed invoice attached to my novo invoice that just gives price I... See more
I am brand new customer. The set up was super fast and easy peasy. I was attempting to get set up with a competitor, but they ghosted me and did nothing. After no return calls or messages, I stopped... See more
Company details
Written by the company
Novo is banking built for independent businesses. Get paid, move money, and manage cash flow with a free business checking account and a platform actually designed for small business owners — no branches, no monthly fees, no minimum balances. What does Novo offer? Novo brings together the tools independent businesses need to manage their money from one platform. Open a free business checking account with no monthly fees or minimum balance requirements. Send unlimited invoices and accept payments online. Organize funds for taxes, payroll, and savings with Novo Reserves, and track and manage business expenses with real-time transaction insights. Connect the tools you already use — QuickBooks, Stripe, Shopify, Square, and more — and access your money fast with faster payouts from payment processors. How is Novo different from traditional banks? Novo was built specifically for independent businesses rather than adapted from consumer or corporate banking. Everything runs from one dashboard, so owners spend less time on banking and more time on their business. Is Novo secure? Business security is built in: deposits are FDIC-insured through Novo's partner bank, and accounts include fraud monitoring, secure card controls, and instant card freezing. Who is Novo for? Novo serves over 250,000 small businesses — professional services, e-commerce sellers, contractors, trades, retail, hospitality, and wellness companies — all looking for a modern alternative to traditional business banking. To learn more, visit novo.co. Novo Platform Inc. (“Novo”) is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A., Member FDIC. Deposits are insured for up to $250,000 through our partner bank, Middlesex Federal Savings, Member FDIC.
Contact info
123 William St, 10038, New York, United States
- support@novo.co
- novo.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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The process was simple
The process was simple. And I love the additional accounts I can set up. This is going to help my business in major ways! I would recommend this to any and every small business owners. I love NOVO!
July 1, 2026
Very easy to work with
Very easy to work with. Response is quick, website is easily navigated
June 29, 2026
Makes business easy.
July 1, 2026
Great job keep up the good work
June 30, 2026
Worst experience I’ve ever had with a…
Worst experience I’ve ever had with a bank. They suspected a fraudulent charge and locked my account but that also meant I couldn’t access any of my funds. So my mortgage payment is getting declined and Novo is holding my money. No one can give me a timeline of a timeline. I can’t even transfer the money out.
July 1, 2026
Unprompted review
Don’t do it
This is 2026 the fact that a check coming from a bank has to wait a week to see it is a joke . No Zelle , joke , i personally wrote a check to deposit it faster still waited a week. I’m moving out ASAP . I had to send pay into my personal account because you don’t take Zelle . The entire point was to not mingle funds and on first check entire process ruined
June 27, 2026
Reply from Novo
Hi there,
Thank you for taking the time to share this feedback.
As a business banking platform, Novo does not currently support Zelle as it is primarily designed for personal banking. Instead we offer ACH transfers as well as Express ACH payments for situations where speed matters, so you can move funds faster when you need to without the wait.
We understand how important it is to keep your business and personal funds separate, and we are sorry that the check deposit timeline made that difficult for you right from the start. That is not the experience we want for our business customers.
We would love the opportunity to help make things right and walk you through the faster payment options available to you. Please reach out to us directly at support@novo.co and our team will be happy to help.
We appreciate your feedback as it helps us continue to improve.
Opening an business account with Novo…
Opening an business account with Novo was a bliss. The user interface is excellent, no trouble uploading the documents, a very good experience overall.
June 27, 2026
Novo used to be a good service until…
Novo used to be a good service until they eliminated the ability to speak to a live customer service rep, and even then their customer servicing ability was mediocre at best. Now without the ability to speak to a human at all the service is even more terrible. For the very reason I have had my account over a year, and had to get a new telephone number (same device), Novo wanted to verify my identity for the first time since opening the account. The problem being, they keep attempting to send the verification code to a phone number I no longer have access to, therefore unable to verify my account. They've been emailing me the same canned b.s. response and have not been direct addressing my concern. They then email me a confirmation sheet asking various legitimate as well as bogus and irrelevant information of me. I completed the verification sheet and return it via email and now all of a sudden they stopped responding and I have not been assisted properly as of yet prior to me completing this verification sheet they've been emailing me all night long now that the sheet is complete and I need access to my account they can't respond back to me so I have no access to my funds that I need. My simple solution from here on out is to continue doing business with my local credit union on a personal and a business level and I plan on shutting down my Novo account all business owners beware and reconsider using this service as there is no customer service rep to physically speak with and it is a hassle to verify your account. They do not value their business customers whatsoever.
June 29, 2026
Unprompted review
Reply from Novo
Hi there,
Thank you for taking the time to share such detailed feedback. What you have described is not the experience we want for any of our business customers, and we want you to know we hear you.
Being a customer for over a year only to feel stuck in a loop of canned responses without anyone directly addressing your concern is incredibly frustrating, especially after you took the time to complete the verification sheet we requested and then received no follow up at all. You deserved better communication throughout this entire process.
We also want to clear up an important point. We do still have live agents available, you do not need to leave a phone number behind to speak with someone directly. We are sorry this was not made clear to you, as we understand how much that misunderstanding has added to your frustration on top of everything else.
Your feedback regarding the verification process not accounting for situations like a changed phone number is something we take seriously, and we want to make sure it does not continue to be a barrier for you or other customers.
Please reach out to us directly at support@novo.co so we can take a close, personal look into your account and get this resolved for you as quickly as possible. We owe you a much better experience than this and we are committed to making it right.
Novo has been wonderful for my business…
Novo has been wonderful for my business banking! The only aspect I would desire to improve is the timeframe for processing deposits and payments. Otherwise, I am very happy with Novo thus far.
June 26, 2026
Novo is great for everyone!
Novo is very flexible for small business owners. They have a low overhead with no-fee checking accounts. They have a great fraud prevention system. They approve requests such as temporary debit card limit increases quickly online.
June 24, 2026
Easy Breezy Process
Novo made the whole application process easy and breezy. Clear directions and effective follow-up was given.
June 25, 2026
Customer service is terrible and so is…
Customer service is terrible and so is the user experience to use your OWN money
June 24, 2026
Reply from Novo
Hi there,
Thank you for taking the time to leave this review. We are sorry to hear you are having trouble adding funds to your account and we want to help get this sorted out for you right away.
Please reach out to our support team directly at support@novo.co and we will look into this for you as quickly as possible. You can also visit our Help Center at novo.co for additional resources.
We look forward to hearing from you and getting this resolved!
Seamless Online Setup — Exactly What a Small Business Owner Needs
Opening a business account with Novo was a seamless experience from start to finish. I was able to complete the entire process online without any hassle — no branch visits, no unnecessary back-and-forth. For a small business owner, that kind of efficiency is exactly what you need. Highly recommend!
June 22, 2026
Great experience a new member here so…
Great experience a new member here so far things works smoothly
June 22, 2026
It was easy to execute.
June 19, 2026
This is the worst banking experience I…
This is the worst banking experience I have ever encountered. The worst thing about this bank is there is NO customer service line to talk to someone directly. You have to go into the support icon and create a case. I have had several issues over the last 2 years of the lack of being able to speak to someone directly.
June 22, 2026
Unprompted review
Reply from Novo
Hi Guy, Novo does have phone support — in-app, email, and phone, with real people on the other end. We've had the chance to help you before, and we'd like the chance to do it again. Reach out through the app, support@novo.co, or give us a call anytime!
Willingness to help
June 19, 2026
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