Good experiences all around, simple app that always works. The app lacks some of the info available in the online portal, but that probably makes it better, easier to use. Don't ever use their "rush"... See more
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Straight forward and easy to use and set up. I had a little struggle with the physical address verification, but eventually got it sorted. it just took an extra few days to complete.
Very happy with novo except the user experience regarding uploading my excel invoice. It’s not apparent to my customers to see my detailed invoice attached to my novo invoice that just gives price I... See more
I am brand new customer. The set up was super fast and easy peasy. I was attempting to get set up with a competitor, but they ghosted me and did nothing. After no return calls or messages, I stopped... See more
Company details
Written by the company
Novo is banking built for independent businesses. Get paid, move money, and manage cash flow with a free business checking account and a platform actually designed for small business owners — no branches, no monthly fees, no minimum balances. What does Novo offer? Novo brings together the tools independent businesses need to manage their money from one platform. Open a free business checking account with no monthly fees or minimum balance requirements. Send unlimited invoices and accept payments online. Organize funds for taxes, payroll, and savings with Novo Reserves, and track and manage business expenses with real-time transaction insights. Connect the tools you already use — QuickBooks, Stripe, Shopify, Square, and more — and access your money fast with faster payouts from payment processors. How is Novo different from traditional banks? Novo was built specifically for independent businesses rather than adapted from consumer or corporate banking. Everything runs from one dashboard, so owners spend less time on banking and more time on their business. Is Novo secure? Business security is built in: deposits are FDIC-insured through Novo's partner bank, and accounts include fraud monitoring, secure card controls, and instant card freezing. Who is Novo for? Novo serves over 250,000 small businesses — professional services, e-commerce sellers, contractors, trades, retail, hospitality, and wellness companies — all looking for a modern alternative to traditional business banking. To learn more, visit novo.co. Novo Platform Inc. (“Novo”) is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A., Member FDIC. Deposits are insured for up to $250,000 through our partner bank, Middlesex Federal Savings, Member FDIC.
Contact info
123 William St, 10038, New York, United States
- support@novo.co
- novo.co
4.0
Great
5K reviews
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Replied to 78% of negative reviews
Typically replies within 1 week
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Great overall onboarding process
i liked the overall onboarding process, easy and straightforward. the move between filling out on my PC > taking photos with mobile > back to PC was about as seamless as could be designed.
June 3, 2026
Opening OK - BUT does not offer ability for a business to directly write a check
Opening an account was pretty smooth. It was only after opening the account that you learn that their business checking doesn't let you actually write checks. They only offer an option for them to write a check that gets mailed to the person days later or you have to use the debit card. This is a HUGE issue when you need to work with subks and others who can't take a debit card while on a construction site.
June 10, 2026
Unprompted review
Reply from Novo
Hi John,
Thank you for your feedback. I completely understand that waiting for mailed checks doesn't work when you need to pay subcontractors on-site to keep a project moving.
To protect your business operations, I want to clarify that Novo accounts are not compatible with third-party printed checkbooks; ordering outside checks will unfortunately result in rejected payments. Since debit cards are not an option for your subcontractors, we recommend utilizing ACH transfers directly through the Novo app as a secure alternative for large business payments.
I truly appreciate your honest feedback as it helps us understand how we can better improve our features and services moving forward.
Happy Little Accident
I love the ease of use, bookkeeping, and integrations that come standard with Novo. I stumbled upon Novo by accident and have been so pleased I'm moving all my business accounts here.
January 20, 2026
Website doesn't work and app does not…
Website doesn't work and app does not work. Unable to access my funds.
June 5, 2026
Reply from Novo
Hi there,
Not being able to log into your account or access your business funds is a critical issue, and we recognize the urgency of getting this resolved for you immediately. When it comes to your business finances, you need total reliability from your banking platform, and we want to figure out exactly what is causing this technical block right away.
Please reach out to us directly at support@novo.co using the email address associated with your account. Once you send that over, our team will gladly take a closer look at your account and see how we can best support you moving forward.
I am using Novo For my Business account…
I am using Novo For my Business account and I am very happy with the Features and easy of use.
June 3, 2026
The online process is a great option
The online process is a great option. Unfortunately I had a difficult time understanding why my documents were not sufficient to start the process. Eventually, I did create my business meeting minutes and sent them over which apparently is what was needed at least in my case to move the account forward.
My husband has this type of account as well with Novo and absolutely loves it so I’m certain my experience will be same.
June 3, 2026
Super easy and efficient when setting…
Super easy and efficient when setting up my account. So. Far, I've been impressed.
June 4, 2026
Easy process to open account
June 3, 2026
When I asked for a daily withdraw limit increase
When I asked for a daily withdraw limit increase and provided you with documentation of the purchase you should have done it. Instead your service became useless to me
June 1, 2026
Reply from Novo
Hi there,
We completely understand your frustration. It can be incredibly disappointing to have a limit increase request turned down, especially when you are planning ahead or need the extra flexibility.
Because we take your privacy and financial security very seriously, we can’t discuss your specific account details on a public forum.
Please reach out to us directly at support@novo.co using the email address associated with your account. Once you send that over, our team will gladly take a closer look at your account and see how we can best support you moving forward.
We appreciate your patience, and we're here to help however we can.
I still have a young account only a…
I still have a young account only a week, but it’s so far I’m liking everything I see. I’m very pleased with the service and very happy to be part of Novo
June 1, 2026
Giving me a chance to pursue my…
Giving me a chance to pursue my business and to give me a opportunity to have a bank for business and not have to use my personal account thank you
May 29, 2026
It was imple fast and easy to setup
May 28, 2026
Unable to Login/ No Access to Accounts
I had login issues with both of my business accounts due to my email address changes and I reached out to support. They responded promptly and my issues were resolved in the same day. Thanks to Rolly R., my access was restored immediately.
May 29, 2026
Unprompted review
I'm trying to deposit a check through…
I'm trying to deposit a check through the app. Everything looks fine, then the transaction disappears from pending transactions. No notification to the user. How is a customer suppose to know if there's a problem if there's no notification/reason for the check being rejected? Just gone from pending transactions.
I contacted support. And, it was two words missing from the endorsement. So, I'm trying again for the third time. I left my other bank because they charge too much, but I'm ready to go back if this is the hassle with mobile deposit and no information to the end-user.
May 25, 2026
Reply from Novo
Hi there,
We are so sorry for the frustration this has caused. We know how important it is to have quick, reliable access to your funds, and it’s incredibly disappointing when a mobile deposit doesn’t go through as expected.
Because your security and privacy are our top priorities, we can't look into your specific account details on a public forum.
Please reach out to us directly at support@novo.co using the email address associated with your account. Once you send that over, our team will immediately look into exactly why the deposit was rejected and help you get it sorted out.
Thank you for your patience, and we look forward to making this right for you.
Though I am a new user I’ve been…
Though I am a new user I have been enjoying the “reserves” feature and its user interface. Another element I love is the privacy and security. When you’re inactive for even five minutes on the web and app you are automatically logged out. You also have to approve transactions with codes. I like the extra measures being taken to ensure privacy and security. I also think the application process was quite seamless. I
May 20, 2026
Closed my account without any warning
I banked with them for 4 years and then yesterday they closed my account without any warning, claiming the account was inactive for 130 days, despite receiving multiple transactions in that timeframe. I had wire transfers from international clients expected this week that are getting bounced back and with rent and bills due they put me in a horrible situation. They refuse to reinstate my account with no phone number to call. They said there is no minimum balance required yet if I only kept $0.01 in the account this wouldn’t have happened??? And they claimed they sent me an email notice to warn me before account closure which isn’t true! I wasn’t even notified my account was closed until I tried to login and it said my password was incorrect, and after resetting it they said my account was permanently closed! I can’t believe this is how they treat loyal customers, especially small businesses. What a joke. Never in my life have I had a “bank” treat me like this.
May 26, 2026
Unprompted review
Reply from Novo
Hi Alexis,
Having wire transfers returned right when rent and bills are due is an incredibly stressful position to be in. Your frustration is completely valid, and I hear you loud and clear.
I want to provide a bit of clarity on why this happened, though I know it doesn't make the timing any less painful. While it is absolutely true that Novo does not charge any minimum balance fees, accounts can be closed due to extended inactivity. Specifically, this occurs if an account maintains a daily balance of exactly $0.00 for over 130 consecutive days. Even though you had a large wire come through in March, because those funds were transferred out on that exact same day, the account still registered as holding a zero balance overnight during that window.
That being said, it is completely understandable that you did not feel properly informed before this took effect, and we apologize. We always want our users to feel fully aware of their account status. We appreciate you taking the time to share this experience, and we are sharing your feedback directly with our team to help evaluate how we communicate these timelines going forward.
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