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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant and productive. The customer service is consistently highlighted as exceptional, with many people appreciating the personalized and responsive approach. Reviewers often mention the efficiency and speed of the service, noting quick response times and a smooth overall experience. However, some customers were dissatisfied with the service, citing issues with delays in obtaining NIFs and a lack of clear communication regarding document requirements. A few people also mentioned that the process was not as fast or efficient as they had expected, leading to frustration with the turnaround time.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting responsive, helpful, and... See more

Response time

People report positive experiences with response times. Customers praise the team's quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Novomove for my visa documents and honestly can't say enough good things. They were professional, patient with all my questions, and when something went wrong with my apostille they jumped in imm... See more

Company replied

Rated 5 out of 5 stars

To those reading my review to get an idea of ​​Novomove's services, I highly recommend them. I initially requested a simple service, which was delivered on time. Then I requested a more complex servic... See more

Company replied

Rated 5 out of 5 stars

Just opened my Portuguese bank account remotely through Novomove and honestly couldn't be happier with how it went. From the start, communication was clear and they were really responsive. They tol... See more

Company replied

Rated 5 out of 5 stars

Honestly didn't think I'd actually make it to Portugal. The digital nomad visa seemed doable in theory but the paperwork was confusing as hell. Income proof, apostilles, health insurance that con... See more

Company replied


Company details

  1. Immigration and Naturalization Service

Written by the company

Novomove is more than just a service provider; it's a gateway to simplifying your relocation journey to Portugal. While our core focus lies in obtaining the Portuguese National Identification Number (NIF) and facilitating bank account openings, we provide a comprehensive range of services designed to ease the transition for individuals moving to Portugal. At Novomove, our focus goes beyond merely delivering a service. We aim to facilitate a smooth transition for individuals looking to establish connections with Portugal, ensuring they're not lost in paperwork or bureaucratic procedures. We pride ourselves on our ability to simplify the process, resulting in a prompt and seamless experience for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

170 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent company

I have only positive words. The communication is always very clear and structured. I have already received my NIF number after about three days. Whenever I had a question, I always received a quick response. I can only recommend this company for administration within Portugal as a foreigner.

July 3, 2024
Rated 5 out of 5 stars

Super fast and good service for NIF

I recently used the online services and I am very happy with the experience. From the start, the staff was incredibly friendly and welcoming, making me feel valued as a customer.

The team was very attentive and helpful. They listened to what I needed and offered great advice without any pressure. Their knowledge and professionalism made me feel confident in using their service.

What I appreciated most was how genuinely friendly everyone was. It wasn't just about providing a service; they made sure I felt comfortable and taken care of. The team worked well together and communicated clearly, showing their commitment to great customer service.

I also liked the little touches, like follow-up emails and personalized attention. It's clear that this company cares about their customers, and it shows in everything they do.

Overall, I highly recommend NOVOMOVE for their excellent online service. The friendly staff made all the difference, and I will definitely be using their services again in the future. Thank YOU, NOVOMOVE , for a great experience!

Thanks,
Sharinka

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Really great service!

The service was quick and clear.
At each step they explained exactly what needed to be done.
The response to all my questions was quick and helpful.
And the final result was faster than expected and exactly what I wanted.
Really great service!

June 3, 2024
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Reply from Novomove

Olá Sharon! Awesome to hear you found our service quick and helpful – just like grabbing a perfectly timed espresso in Lisbon! We're happy everything went smoothly and faster than expected. Thanks a bunch for the shout-out! 🌟

Rated 5 out of 5 stars

Great service with humans processing…

Great service with humans processing and communicating on the quality of documents required. I would recommend. It was fast, efficient and friendly.

June 3, 2024
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Reply from Novomove

Hi Sandra! Glad our human touch and quick responses hit the spot – like a friendly chat in a Portuguese tasca. Fast, efficient, and friendly is what we aim for. Thanks for the recommendation!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery and very step by step customer service. Recommended!

June 3, 2024
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Reply from Novomove

Olá Anna!

Thanks for the kind words! We're happy our quick service and step-by-step guidance made things easy for you.

We try to be as reliable as a sunny day in the Algarve.

Thanks for the recommendation! 🌞

Rated 5 out of 5 stars

Novomove were very professional and…

Novomove were very professional and efficient. They responded to questions promptly, and their technology was clear and responsive.

May 29, 2024
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Reply from Novomove

Hello! Great to hear you found our service professional and efficient – like a smooth fado performance. Clear and responsive is what we do best. Thanks a lot! 🎶

Rated 5 out of 5 stars

Portugal-here we come!

Dianne and Philip very helpful in our process of getting our NIF and Bank account. They responded in a timely manner. I’ll recommend Novomove to anyone needing such services.

May 23, 2024
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Reply from Novomove

Olá Robyn & Jim!

Excited for your move to Portugal – hope it's as amazing as a drive through the Douro Valley.

Dianne and Philip are stars, glad they made things smooth for you.

Thanks for the recommendation! 🚀

Rated 5 out of 5 stars

Recommending Novomove

Responding to every email, taking care of requests, keeping promised schedule
Excellent service all together

May 20, 2024
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Reply from Novomove

Hi Dani!

Awesome to hear our timely responses and service hit the mark, like a stroll along the Lisbon waterfront.

We always keep our promises. Thanks for recommending us! 🌊

Rated 5 out of 5 stars

Quick & efficient

5/5. Quick and efficient!

May 14, 2024
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Reply from Novomove

Olá! Quick and efficient – just how we roll, like catching the perfect wave at Peniche. Thanks for the 5/5! 🌊

Rated 5 out of 5 stars

The service was simple and was assisted…

The service was simple and was assisted in evert step. I was even given guidance to steps i wasn't even aware of. I Hesitated on signing the power of attny. but after seeing all the positive reviews, I am glad I went with my instinct.

May 9, 2024
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Reply from Novomove

Olá Rick!

Glad you found our service simple and helpful every step of the way – like having a local guide you through a maze of cobblestone streets.

Trusting your instinct paid off! Thanks for the shout-out. Obrigado! 🌟

Rated 5 out of 5 stars

They were very kind & always ready to…

They were very kind & always ready to help me.

Handling Portuguese documents, legal papers could be very turf without them.

I'm Korean, using English, and entering a new world, Portuguese, the journey was amazing.

Absolutely ★★★★★

April 16, 2024
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Reply from Novomove

Hi there!

We're happy we could make handling Portuguese documents as smooth as sailing down the Tejo River.

Starting a new journey in a new language can be tough, but we're here to help.

Thanks for the ★★★★★! Cheers! 🌏

Rated 5 out of 5 stars

They are extremely efficient!

They are extremely efficient. No hassle process, clear communication throughout the journey. Recommend and in case I need, will come back to them in the future. Thanks for the support!

April 12, 2024
Unprompted review
Novomove logo

Reply from Novomove

Hi William!

Glad to hear you found our service as smooth as a ride on the Lisbon tram 28.

Clear communication and an easy process are what we strive for.

Thanks for the recommendation, and we're here if you need us again! Obrigado! 🚋

Rated 5 out of 5 stars

Excellent: start to end for NIF process

Great communication, speedy process all the way through to temporary password in acquiring my NIF - all whilst remaining competitively priced.

In short, if you need a NIF and you are abroad and value your time, use Novomove. Stop reading any more reviews!

Based on this experience, I would be confident using their services for opening a bank account remotely also should I want to in future.

April 2, 2024
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Reply from Novomove

Dear Ibrahim,

Thanks a lot for your kind words! Happy to hear you found the process quick and easy. If you ever need help with opening a bank account or have any other questions about moving, just give us a shout.

We're here for you whenever you need us.

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