Avoid these scammers. My experience exactly as other comments. Today I have two payments pending on my account, both for £15.99 to I L learning whom I understand are learning platform. I have not... See more
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Like others leaving reviews, I had my card declined several times then tried a different card, same error message. Called my banks to report. I wouldn't trust this company, it looks like it's been goi... See more
[There should be an option for zero points] I am very suspicious of this website. As with previous reviewers, payment details are rejected with an unhelpful error message and no order goes through.... See more
There are problems with the accepting payments, and a few unusual quirks related to the shopping basket function. I have een unable to make a purchase, and my card details haven't been saved in my acc... See more
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Company details
Written by the company
Welcome to Novum Books, the ultimate destination for book enthusiasts. We offer a vast selection of titles across various genres, including classic literature, bestsellers, children's books, fiction, graphic novels, anime & manga, food & drink, crafts & hobbies, art & photography, biography, and crime & thriller. Our curated collections feature adult coloring books, Harry Potter, Roald Dahl, Man Booker Prize winners, LEGO, Minecraft, and more. We pride ourselves on providing free worldwide delivery to over 170 countries and offering remarkable products at competitive prices. Our easy-to-use search box allows customers to find books by title, author, or ISBN quickly, and we offer editor recommendations and customer reviews to help guide your choices. At Novum Books, customer satisfaction is our priority. Our unconditional guarantee ensures that if you're unhappy with a purchase, you can return it within 30 days for a replacement or full refund. Our dedicated customer service team is always ready to assist with any issues. Thank you for your support. We are committed to making your book shopping experience enjoyable and look forward to serving you. Feel free to share any suggestions for improving our service.
Contact info
100 Borough High Street, SE1 1LB, London, United Kingdom
- 02032398240
- help@novumbooks.com
- novumbooks.co.uk
1.3
Bad
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A total scam
A total scam. If you look at the company on companies house, Ruth Mumbai director registered also as Novum and Binn, same name, a different DOB. Cancelled my cards just to be sure
April 11, 2025
Unprompted review
SCAM
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April 11, 2025
Unprompted review
Payment issues
Similar to other reviews here - tried twice and unfortunately payment issues. Wouldn't accept my card.
April 10, 2025
Unprompted review
SCAM website
Sure this is a scam website. Should have checked Trustpilot first as book was bargain. Credit card only payment! Emailed customer service when error message came up. Have reported to Google to taket his website down and now the hassle of cancelling my card
April 10, 2025
Unprompted review
Same as others
Same as others: payment failed, so I suspected scam. Cancelled my cards. Now i have to watch out for scammer calls pretending to my banks fraud team. Be careful people.
April 9, 2025
Unprompted review
Tried to purchase a book using a debit…
Tried to purchase a book using a debit card and got a payment error message.
I rang my bank and cancelled my card immediately as I suspect the website is a scam.
April 9, 2025
Unprompted review
Yes this is a fake website
Yes this is a fake website. Tried placing the order and it kept on showing different types of error. After that I googled novum publishing and got their number and they confirmed it is not their website. I hope they are not stealing people's credit card details.
April 9, 2025
Unprompted review
My card 'didnt work' twice at the pay…
My card 'didnt work' twice at the pay stage. I used two different cards and got the some error codes. Its a scam. There was a terrible search bar too
April 7, 2025
Unprompted review
Is this a genuine trader?
Tried to purchase a street map. Attempted to pay using two separate cards and got a "15005 payment error message" so gave up and will go to a proven trustworthy trader. Very nervous regarding potential use of my data entered into the payment screen although it appears that both my banks rejected the transaction. Fingers crossed.
April 7, 2025
Unprompted review
scam site is still live
site is still live and not been taken down, same as other reviews. Input 2 credit cards both failed. Now expecting scam phone calls. Be careful everyone.
April 4, 2025
Unprompted review
Novum Books is a scam for collecting…
Novum Books is a scam for collecting card data. DO NOT COMPLETE THE PAYMENT DETAILS.
June 7, 2024
Unprompted review
Absolute scam site
Absolute scam site. As per everyone else, came up with payment failed. Should have known better at that point.
A week or so later, and am now getting scam calls from the bank that my payment card was, pretending that they're from the fraud department of that bank.
Phoned bank up to inform them (and double check my account was secure) and cancelled card.
Pure scumbags.
May 28, 2024
Unprompted review
SCAM
Same as all the others this is a scam. I was on the phone to the fraudsters for ages and then started to realise this wasn’t the bank. I phoned my actual bank and they hadn’t phoned me. This was quite a convincing scam. I would be worried for people who haven’t realised. Really sad and horrible.
June 5, 2024
Unprompted review
Used this
Used this. Few days later had a call from the ‘bank’ saying I had used this book store and it was a scam trying to get me to move my money. Hung up and called the bank. Whole thing a scam
June 6, 2024
Unprompted review
Scam
Scam. Avoid.
I was victim of a phishing scam because they used all the details to impersonate my banks and manipulate me and I'm tech savvy. lost thousands of pounds due to them!! Avoid and avoid.
June 3, 2024
Unprompted review
DO NOT ENTER ANY PAYMENT DETAILS
Prices look good, availability of items looks good, try to pay for them enter all of your details and payment screen errors each time after accepting all your personal info and card numbers.
Today I got a call from someone claiming to be from my banks fraud team (David moore) and then telling me that i've got some potentially fraudulent transactions pending and that i'd need to sign in on the app to confirm what they were and they would send me a code to confirm it was them.
What they were actually trying to do was register a new phone with the bank and get access to my account... this was confirmed with the actual bank that they had not tried to contact me at all and that it was definitely a scam. This is the only website I used those card details on so they are dodgy as hell.
May 30, 2024
Unprompted review
Absolutely a scam
Absolutely a scam. A couple of weeks after trying to buy a book here, someone rang pretending to be my bank and actually confirmed some of my details (which I had given when trying to buy the book). They spoofed the number to be the same as the fraud team for Halifax. keep an eye out!
June 5, 2024
Unprompted review
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