Novuna Personal Finance Reviews 

6,228
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 914 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online application process is exceptionally quick, simple, and straightforward to complete without ever experiencing any unnecessary hurdles or delays. Many consumers also appreciate the user-friendly mobile application and the helpful support team that constantly assists with seamless everyday account management and payment tracking. Some people were dissatisfied with unexpected administrative fees, ongoing direct debit problems, and persistent difficulties resetting their online account passwords. A few reviewers additionally experienced frustrating challenges when trying to reach phone support or resolve complicated issues regarding their active service agreements.

What people talk about most

User experience

Customers had positive experiences with user_experience, highlighting a simple and timely application process... See more

Service

Users describe positive interactions with service, highlighting efficient loan facilitation, quick... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers highlighting a very easy application process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt responses and helpful... See more

Application

People report positive experiences with app, highlighting its simple design and useful features. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All good approved very quickly. If I could change any thing i would obviously like a better %rate but I understand it's a business. I would also prefer same day deposit in my account. On the whole th... See more

Rated 5 out of 5 stars

As simple as the title, to know in advance that its not going to harm your credit profile applying is a beautiful thing, which to me strengthens your credit report. Very easy to apply, will 100% u... See more

Company replied

Rated 5 out of 5 stars

Super quick and easy online application - took less than 2 minutes to enter details and get a decision then all the docs are online making it really easy to set up. Everything then confirmed instantly... See more

Company replied

Rated 5 out of 5 stars

I’ve used Novuna Personsl Finance for numerous items. Always pleased with their service . Very easy application process with very affordable payment plans.

Company replied


Company details

  1. Financial Institution

About Novuna Personal Finance

Written by the company

Need a great Personal Loan?

Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).

Who are Novuna?

A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.

We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.

We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.

We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.

That's what makes us different.


About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans

Just some of our awards

We're leaders in our field

We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.


Best Personal Loan Provider
YourMoney



Platinum Trusted Service
Feefo



Loan Provider of the Year
Moneyfacts



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,228)

878 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The ease and speed to gain the loan was…

The ease and speed to gain the loan was second to none,the money was in my account within 24 hrs of the application

June 9, 2026
Unprompted review
Novuna Personal Finance logo

Reply from Novuna Personal Finance

Hi Susan, thank you for sharing. We're glad to hear that the application process was nice and quick! That's our aim!

Rated 5 out of 5 stars

Great online service

Great online service. Easy to apply for a loan. Definitely recommend.

June 11, 2026
Unprompted review
Novuna Personal Finance logo

Reply from Novuna Personal Finance

Thank you for sharing Kevin. We're glad to hear that you found the application process easy and that you'd recommend!

Rated 5 out of 5 stars

Reliable Company!

Very efficient business and it’s very easy to manage my account using their app 👍

June 9, 2026
Unprompted review
Novuna Personal Finance logo

Reply from Novuna Personal Finance

Thank you for sharing Geoffrey!

Rated 5 out of 5 stars

Would recommend Novuna

Novuna are very helpful and always let you know if you have been accepted for a loan immediately. I am very happy with the service they provide and would recommend.

March 8, 2026
Unprompted review
Novuna Personal Finance logo

Reply from Novuna Personal Finance

Hi Debra. Thanks for sharing your positive feedback with us. We're glad to hear that you're happy with the application process.

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